Excellent service. When I used my washing machine, the water was going over the drive rather than down the drain. Very friendly, courteous, happy HomeServe engineer arrived with full equipment, sort... See more
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Review summary
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Essentially, Homeserve UK does exactly what it says on the tin. They come in after a simple booking process within a day normally and fix the problem quickly and efficiently. They are great for an eme... See more
Company replied
Issue with toilet flush, clearly not a common fault. Caused by poor new build installation. Solved after quite a bit of thought. The other 2 mechanisms in the property also checked and installation is... See more
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Homeserve Engineer - Dujon was excellent. He showed great towards my issues & concerns with regards to the blockage in out bathroom. He was very understanding was quite simply the best Engineer we've... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
187K reviews
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Impress with the speed and efficiency…
Impress with the speed and efficiency of service.
First thought it was a mains water leak but turned out to be a ballcock issue.
Initially three days wait for attendance but upon discovery of overflow issue, Plumber attended within hours after second call
July 29, 2026
Reply from HomeServe UK
Thanks for sharing your review Paul.
We're pleased to hear that our service was both speedy and efficient. it's great that the cause was quickly identified and, following your second call, an engineer was able to attend within hours to resolve the overflow issue.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for sharing a 5 star review Stuart.
We're pleased to hear that you were kept well informed throughout and that our engineer was professional and considerate during their visit. Providing clear communication and excellent customer service is something we always strive for.
Alice
Here To Help Team
Arrived on time was very efficient and…
Arrived on time was very efficient and great explaining what he was doing
August 7, 2026
Reply from HomeServe UK
Thanks for sharing your review.
We're pleased to hear that our engineer arrived on time, worked efficiently, and took the time to clearly explain the work being carried out. Keeping our customers informed is an important part of the service we aim to provide.
Alice
Here To Help Team
Great service other day guy came in…
Great service other day guy came in got right on with the job no messing about did a great job repair on our kitchen sink
July 29, 2026
Reply from HomeServe UK
Thanks for sharing your review.
We're pleased to hear that our engineer got straight to work and completed the repair to your kitchen sink efficiently. It's great to know you were happy with the service provided and the quality of the repair.
Alice
Here To Help Team
Easy to sign up to
August 2, 2026
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to see you found it easy to join us. Welcome to HomeServe Umar!
Ashely
Here To Help Team
The leak was located by ourselves after…
The leak was located by ourselves after your plumber left behind the sink , but apparently your policy is your plumbers can only fix a leak if they can get to it so ours was a connection behind our sink we had to remove the sink and get our own plumber to sort it out. Because I wasn’t prepared to wait another 3 days without water again.
Personally I don’t think your policy is fit for purpose on this occasion.
July 27, 2026
Reply from HomeServe UK
We're sorry to hear that you were left dissatisfied with the outcome of your claim. From our records, our engineer reinstated your water supply and carried out investigations, including the use of specialist equipment, to identify the source of the issue. During the visit, a leak was located beneath a built in unit, and the findings were explained at the time.
We appreciate that arranging further access and repairs can be frustrating, particularly when you've already been without water. We understand why you chose to arrange your own plumber to complete the work.
We value your comments, if you would like to discuss this further, please reach out to us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Report of call out for dripping tap.
Engineer arrived on time , and rectified our problem.
July 29, 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're pleased to hear that our engineer arrived promptly and successfully resolved the issue for you.
Ashley
Here To Help Team
I have made a formal complaint but am still awaiting action by HomeServe
A homeserve engineer attended our property some weeks ago, but was unable to diagnose the drainage issue as he did not have a remote camera that could be inserted in the drains. He said another engineer would attend. We received no further communication and no one attended. A few days later I chased this up and was given an appointment for another engineer to attend. They failed to show up and I received no communication. A few days later I repeated this process booking another inspection, but nobody showed up and I heard nothing. I have now lodged a formal complaint, but am still awaiting communication or action from HomeServe.
August 10, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback Paul.
We're sorry to read about the difficulties you've experienced in arranging a follow up visit and the lack of communication you've described.
We understand how frustrating it can be when an issue remains unresolved and appointments do not go as expected. This is not the level of service we aim to provide. We can confirm that your complaint has been logged with our team, and we will be in touch as part of the complaints process to discuss your concerns further.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your review! We're so pleased to hear that you experienced prompt and efficient service from our engineer. We always aim to provide excellent service, so it's great to see this was your experience.
Ashley
Here To Help Team
Delighted I like the finish
Delighted I like the finish. I’m pleased. I felt it was a job well done by the engineer and rate him a 9/10.
July 24, 2026
Reply from HomeServe UK
Thanks for rating us 5 stars.
We're happy to hear that you were pleased with the finished result and felt the job was carried out to a high standard. It's great to know that our engineer provided a service that left you satisfied and confident in the work completed.
Alice
Here To Help Team
Efficient service and pleasant
Efficient service and pleasant , helpful call centre personnel.
Cheerful Engineer quickly sourced and repaired problem.
July 20, 2026
Reply from HomeServe UK
Thank you for your wonderful review! We're delighted to hear that our team were pleasant and helpful, and that our engineer efficiently resolved the problem.
Ashley
Here To Help Team
Leaking sink drain
The plumber called o let us know that we were next, he fixed the leak, cleaned up a little bit of mess and left. What more could I ask for ?
July 30, 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review Paul.
We're pleased to hear that our engineer kept you updated on their arrival, resolved the leak quickly and left everything tidy afterwards. It's great to know you received the efficient and professional service we aim to provide.
Alice
Here To Help Team
Another successful job from Homeserve
The first appointment was cancelled by Homeserve due to staff shortage which was slightly inconvenient. However, when the engineer arrived a few days later he did a great job identifying and resolving our issue.
July 24, 2026
Reply from HomeServe UK
Thank you for sharing your feedback. We're sorry to hear that your initial appointment had to be cancelled, and we understand this caused some inconvenience. However, we're pleased that our engineer was able to identify and resolve the issue effectively when they attended a few days later
Ashley
Here To Help Team
Flexible appointments
I was able to choose the appointment time I wanted and the engineer arrived on time
July 29, 2026
Reply from HomeServe UK
Thank you for your feedback! We're so pleased to hear that you were able to choose a convenient appointment time and that our engineer arrived promptly as expected. We appreciate the excellent rating.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're pleased to hear that our engineer arrived when expected and provided a thorough service. It's great to know that their professionalism and attention to detail helped make your experience a positive one.
Alice
Here To Help Team
Good service
July 16, 2026
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to see you were pleased with your claims experience.
Ashley
Here To Help Team
Reply from HomeServe UK
Thanks for sharing your review Mrs Iqbal.
We're pleased to hear that our engineer was able to fix the problem quickly and provide an efficient service. It's great to know that your issue was resolved promptly and that you had a positive experience with us.
Alice
Here To Help Team
Great service
Had a leaking pipe under the sink in the kitchen that needed a repair. The appointment was super easy to book and HomeServe kept us well informed about needing to reschedule and when they were coming.
After replacing all the pipe work, the small leak was fixed to a very high standard.
August 6, 2026
Reply from HomeServe UK
Thank you for your fantastic feedback Sam! We're so pleased to hear that booking your appointment was easy and that we kept you well-informed. It's wonderful to know that the small leak was fixed to a very high standard.
Ashley
Here To Help Team
Boiler service
Very easy to book appointment for boiler service engineer phoned to say he was 10mins away carried out the service very professionally.
July 30, 2026
Reply from HomeServe UK
Thanks for sharing your experience John.
We're pleased to hear that you found it easy to book your boiler service appointment and that our engineer kept you informed of their arrival. It's great to know the service was carried out professionally and that you had a positive experience from start to finish.
Alice
Here To Help Team
The boiler service was excellent and…
The boiler service was excellent and the service friendly
July 29, 2026
Reply from HomeServe UK
It's fantastic to hear how pleased you were with your experience Leslie.
Thanks for rating us 5 stars.
Alice
Here To Help Team
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