There is nothing exciting or glamorous a about a blocked drain being cleared, but can it be classed as a five star experience - absolutely! We had a fairly long wait for an appointment but when he... See more
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Review summary
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Contacted Homeserve over a weekend about a leaking tap. Booked an appointment for the Monday. Engineer arrived after calling ahead. Tap was unable to be fixed so he fitted a new one instead. The new t... See more
Company replied
If we could give more stars we would! Our technician informed us oh his arrival time and was here promptly on time. He explained what he was doing at every stey and was extremely thorough and informat... See more
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The intial visit to assess the problem was prompt and efficient. Within a week the repair team arrived, they quickly established where the fault was. In intense heat they dug through clay and flint... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
187K reviews
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Drainage problem
First technician (plumber) inspected the problem and decided he couldn't do the necessary job as he didn't have the correct skills. He phoned the office & another technician (drainage) was booked in for next day. This technician solved the problem. Impressive service & first class customer liaison by both guys.
July 25, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We're pleased to hear that the issue was handled efficiently and that our team ensured the right specialist attended to complete the repair. It's especially lovely to know you were happy with the communication and support provided throughout!
Amy
Here To Help Team
Excellent service all round
Excellent service all round, the issue was resolved very quickly.
July 15, 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear the issue was dealt with so quickly and that you were pleased with the service you received. Your feedback is greatly appreciated, and we thank you for choosing HomeServe!
Amy
Here To Help Team
I phoned on Sunday to report the…
I phoned on Sunday to report the problem, I was booked and appointment for between 8am and 1pm next morning. The plumber arrived about 1030am and completed the job in 5 minutes. Very good and efficient service. Thank you.
July 26, 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're delighted to hear that your experience was a positive one and that the repair was completed quickly and efficiently.
Alice
Here To Help Team
Highly Recommended
Professional service with engineer identifying and resolving my issue immediately.
Highly recommend this company.
July 22, 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that your engineer was able to identify and resolve the issue during the visit. It's great to know you were pleased with the service you received, and we really appreciate your recommendation!
Amy
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thank you for sharing your review.
Alice
Here To Help Team
Rang homeserve to report boiler wasnt…
Rang homeserve to report boiler wasnt working. Engineer came same day as reported fault on the boiler....service was excellent
July 20, 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're delighted to hear that your boiler issue was dealt with so quickly and that our engineer was able to attend on the same day.
Alice
Here To Help Team
I called earlier in the day and…
I called earlier in the day and received an engineer in the afternoon. The engineer respected my property and he solved my problem joint into the radiator stopping the leak. I was advised that should I have any more issues they would be able to call again for a further visit. My issue was resolved very effectively. 5* service I would definitely recommend the service I received
July 15, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review. We're delighted to hear you received a same-day response and that the engineer resolved the issue efficiently while taking care in your home. It's especially pleasing to know the repair was completed successfully and that you would recommend our service to others!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're delighted to hear everything went smoothly and that you received a reliable service from our team. Your feedback is appreciated!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're delighted to hear that you found us easy to contact and that our team was friendly and helpful. Providing excellent customer service and making things as straightforward as possible for our customers is something we constantly strive for, so it's great to know this was reflected in your experience.
Alice
Here To Help Team
After making my appointment via telephonethe…
After making my appointment via the answering machine and waiting in on the date arranged I had a phone call to say sorry we didn’t realise you had LPG fuel ! Why after being with you since Calor Gas , so many years it isn’t noted on your system ? One of the problems I find today is phone calls are all automated, when I did eventually get to speak to someone I’d been on the phone for twenty five minutes! Absolute Heating are very good, can’t fault there services, only wish they covered the Insurance policies too.
July 10, 2026
Reply from HomeServe UK
Hi Delia, thank you for taking the time to share your feedback. We're sorry that your annual service appointment did not go ahead as planned. Having reviewed the notes, I can see the original appointment had to be cancelled because an LPG-qualified engineer had not been assigned. A complaint was subsequently logged regarding this, and our Customer Relations Team offered a resolution in recognition of the inconvenience caused.
We understand your comments about our automated booking service. While we do offer automated options for convenience, customers can also contact us directly by phone to speak with a member of our team.
We're pleased to hear your comments about Absolute Heating and the service they provide, and we're sorry that this experience did not reflect the standard you expected from HomeServe. We certainly wish our customers to feel supported.
If you do have any further concerns, please feel free to reach out on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
cheap, but 11 months for price of 12
I have paid for 12 months insurance, but only get 11 months as you cant make a claim in the first month.
Why not just defer the start date and give a full 12 months.
Having said that, its enticingly cheap for the first 11 months
August 3, 2026
Reply from HomeServe UK
Thank you for your review and for sharing your feedback Jacqui.
We appreciate your comments regarding the initial 28 day exclusion period. This period only applies during the first year of cover and is designed to prevent claims for issues that may already exist when a policy is taken out. Once this period has passed, cover remains in place for the rest of the policy term and does not apply again at renewal. We're pleased to hear you're happy with the offer and we appreciate you choosing HomeServe.
Alice
Here To Help Team
Brilliant …
I have never had a problem with home serve they are always very pleasant and efficient I Iwould recommend any one to use home serve thank you
August 6, 2026
Reply from HomeServe UK
Many thanks for your kind feedback. We're pleased to hear you've been happy with the support you've received and that our team has consistently delivered the level of service you expect. Thank you for recommending HomeServe!
Amy
Here To Help Team
The lovely guy was so nice and friendly…
The lovely guy was so nice and friendly explained a lot to us
July 23, 2026
Reply from HomeServe UK
Thank you for your lovely feedback. It's great to know you received helpful service and clear information throughout the visit. We really appreciate you sharing your experience with us!
Amy
Here To Help Team
The internal stopcock was seized
The internal stopcock was seized and in a really awkward spot.
The Engineer was very polite, friendly and somehow managed to replace the internals quickly and efficiently.
So glad I took the cover out, would recommend this everyone.
July 28, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a lovely review. We're delighted to hear that your engineer was able to resolve the issue efficiently, despite the challenging location of the stopcock. It's great to know you were pleased with the service received, and we really appreciate your recommendation!
Amy
Here To Help Team
Very prompt response and two cheerful…
Very prompt response and two cheerful and courteous plumers sorted the problem out. Very happy
July 24, 2026
Reply from HomeServe UK
Thank you for your positive review. We're pleased to hear that our response was prompt and that the two engineers who attended were cheerful, courteous and able to resolve the issue for you.
It's great to know that you were happy with the service you received and that the problem was sorted quickly.
Alice
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Excellent communication and sorted my…
Excellent communication and sorted my electrics very quickly.
July 10, 2026
Reply from HomeServe UK
Thank you for your excellent review.
We're pleased to hear that you received great communication throughout the process and that our engineer was able to resolve your issue quickly.
Providing a prompt, efficient service and keeping our customers informed are both very important to us, so it's wonderful to know this was reflected in your experience.
Alice
Here To Help Team
The engineer came to assess the…
The engineer came to assess the problem. Water was coming up from the concrete floor. He said 'we don't work with concrete' and left. I paid £30 excess for nothing!
July 22, 2026
Reply from HomeServe UK
Thank you for your review. We're sorry to hear you were unhappy with the outcome of your claim. Having reviewed the engineer's notes, the source of the water was identified as a leak on the heating pipework and a follow-on appointment was arranged to carry out further investigation. Our records show this appointment was later cancelled after the matter was passed to your home insurer.
We also understand your concerns regarding the excess fee. I have asked for this to be reviewed in line with the terms and conditions of your policy, and the relevant team will assess this further.
If you do need any further assistance, please feel free to email us on heretohelpteam@homeserve.co.uk and we will be happy to help
Amy
Here To Help Team
The problem didn’t get fixed
The problem didn’t get fixed, we had to call out another plumber which charged us for call out fee because the job was half done.
July 14, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with the outcome of the visit. Our records show that the engineer attended and carried out a repair to a leak affecting your toilet supply.
If this is not correct and you needed to arrange your own private engineer to complete the work, please contact us at heretohelpteam@homeserve.co.uk and we can look into this further.
Alice
Here To Help Team
Absolute disaster
Absolute disaster. Pretty pointless having insurance with you, as whoever comes in always says that the problem is not covered.
The previous time I had a problem with a tap, the gentleman was not able to fix it; this time I thought I had a leak. The guy came in, did not even measure the pressure anywhere, but made up his mind once, and of course he was wrong.
I ended up spending £ 60 for the visit for absolutely nothing.
I will certainly not renew my contract.
July 8, 2026
Reply from HomeServe UK
Hi Roberto, thank you for taking the time to share your feedback. We're sorry to hear that these experiences have left you dissatisfied with your cover.
Having reviewed the claims, the leak investigation found the pipework and connections under the bath were working correctly. The source of the water ingress was traced to deteriorated tiles and damaged grouting in the shower area, which unfortunately falls outside the scope of your policy cover. The engineer explained the findings during the visit and provided advice on the repairs needed.
Regarding the bath tap, the existing fitting was identified as an excluded tap type. Although this was not covered under your policy, we were still able to assist by arranging a return visit, where once this was supplied by yourself our engineer fitted the new part.
We appreciate your feedback and are sorry that the outcomes did not meet your expectations. I hope this helps to confirm. Terms and conditions are sent out each policy period, to ensure that coverage of each issue is clear.
If you do require any further assistance, please feel free to email us on heretohelpteam@homeserve.co.uk and we will be happy to help
Amy
Here To Help Team
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