HomeServe Heating 

I got charged for a warranty - even though Bosch provide it free-
The customer services couldn't understand my issue-

2 wonderful guys 2 separate occasions working so very hard to solve the mistry of a toilet flush it was solved by delightful guy I can't praise them enough thank you

I had to give them a star but even 1 star is generous! Theres nothing wrong with the engineers they've been thorough & professionalI my issue is customer service!!!! I rang in to book a service & I was on hold for 15 minutes. One person told me I had 3 policies!!! Didnt understand that! Was then passed on to another person who said u only have 1!!!! Make your mind up what is it? I'm so fed up with the lack of customer care that I will be using another company shortly! They are too pricey in comparison with others & theres no consistency in customer service. Every time I have phoned in they have passed me around & they all say something different!!

Had a homeserve contract. On a standard service their engineer broke my boiler and condemned it. 2 hours later the BER team (Help Link) arrived to sell me a boiler stating that the new boiler would reduce the price of the contract by 30% and pay for itself. In fact the engineer did me a favour apparently.....according to the salesperson.

After help link finished installing my boiler.Shocking workmanship mixed up cold and hot connections resulting in cold water from hot tap and hot toilet flushes. Homeserve increased premiums by 150% on my central heating cover.

Ensure you write everything down when dealing with these companies.....

set up a new policy wanting a like for like with my previous policy corgi , went thorough all the checks that I wanted which I clearly stated boiler cover replacement was a must as my boiler has always had full cover, they assured me everything was in place as I took out the highest premium cover.
They serviced my boiler one week or so after the contract was set up and 2 weeks later my boiler failed.
After paying £60 call out a replacement valve was put in but the boiler broke again that evening. The next engineer claimed that the boiler was now beyond economic repair and we where not covered as THIS COVER WILL ONLY COME INTO PLACE AFTER 6 MONTHS IF BOILER IS BER YOU DO NOT EFFECTIVELY HAVE COVER.
I contacted a local boiler / gas engineer who gave me the diagnostics and was able to get my boiler repaired for £400...
Homeserve kindly came out to quote for a new replacement boiler
charging me £3000... £3000 now work out how they put this down to BER which means it would have cost them more to replace and repair than to fit a new Boiler.
ABSOLUTELY CON. DO NOT BUY FROM THESE
BE AWARE OF THEIR CONDITIONS, I WAS SOLD THIS OVER THE TELEPHONE AND THEY ADMITTED VIA A CALL LISTENED TO THAT I INDEED ASKED FOR THE BOILER COVER BUT BECAUSE IN MY TERMS AND CONDITIONS SENT VIA POST IN SMALL PRINT STATED THIS I WAS NOT ENTITLED TO ANYTHING.

3 WEEKS INTO THIS CONTRACT ITS WORTH NOTHING AS THEY WILL NOT COVER MY BOILER AS I GOT THIS FIXED BY INDEPENDENT COMPANY AND SAVED MYSELF £2600

DISGRACE COMPLAINED COMPLAINED GOT ME NO-WHERE

DO NOT BUY EVER I AM STILL PAYING A POLICY

Had a problem with my toilet that was dealt with quickly. It's like having a new one! Thank you x

Checking the reviews I thought I was looking at a different company from the one I use for my boiler service contract. I book the Engineer each year for the annual service and they provide a good service. When I have had to call them out for a breakdown, again a good service is provided. I was looking at possibly moving as I thought the overall cost was expensive. I read the reviews for Scottish Power (pretty shocking) and realise the grass is not always greener on the other side. I'd rather pay a bit more and have good service. What's that saying, 'you only get what you pay for'.

The installers were very affable and worked extremely hard and left no mess. The new boiler and system works very efficiently. However we had problems in fathoming the workings of the Danfoss TPOne controls. I managed to contact Gary Clark, the man who gave us the quote for the work. He promptly called in and showed us the workings and we are very satisfied that we are comfortable with the controls. We particularly commend him for his kind and prompt attention.

One of my radiators not working. Rang in this morning - job done and completed by mid-afternoon. Well done.

Had a new boiler put in with massive problems. Home serve blame help link and help link blame home serve and then other staff say we're under the same umderella what a joke Stay away from this company.Please stay away from this company I'll be contacting St.Helen's treading standards asap

I had a water leak BELOW my stop tap in my kitchen. I’m disabled and was very worried and had been up all night emptying a bowl of water every hour but my knight in shining armour CHRIS CASSIDY came and fixed the problem for me! He was VERY friendly and efficient, did a brilliant job and even cleared the things from the back of my cupboard that I couldn’t reach. If homeserve staff are half as good as him, they are doing a brilliant job! Very helpful, friendly and patient and understanding! I can’t praise him/them enough!
After a very sleepless, stressful night CHRIS CASSIDY FIXED MY PLUMBING AND EVEN OFFERED TO MAKE ME A CUPPA TO CALM ME DOWN!
***** THANK YOU CHRIS!!! ****THANK YOU HOME SERVE!!!! *****

Manipulative, my Grandma tried to cancel services with this company and they said they would give her, 'time to think about it'. Now she's being charged a ton and nd she is still unable to cancel her service. This company is very dodgy, please be very careful. They also lied about what was wrong with out boiler they were going to charge 500 or repairs just got it done for £50.

They also BLATANTLY post false positive reviews, companies sometimes pay another company who post positive reviews. If you look through the positive reviews you will notice positive reviews are posted within the same time frame and have the same linguistics. You ill likely save ALLOT of money and hassle by avoiding this compant.

Avoid this company
Their default position is it's not their fault or out the phone down not at all helpful !!!
Use a local plumber some have payment schemes

Called out on Sunday engineer called Monday afternoon fault found and had to order a part so far so good . Arranged Friday afternoon appointment to fit part as I was at work in the morning , received call Friday morning saying engineer would be there at 1045 ,I missed that call because I was at work .
Left voicemail to ring office to be told they had to reschedule as I wasn’t in when they called . They had to cancel the afternoon appointment. Now coming Saturday morning hopefully. Very poor customer care

What wonderful service (7th November). I had a leak under my kitchen sink. My tap was broken. Homeserve repaired immediately and replaced my kitchen tap with new, but they also discovered I had a very slow flow of hot water which I lived with for 9 years. Lo and behold I now have a decent water flow from my hot water tap because they discovered my hot water tap was switched off. AMAZING!! Love you Peter! God Bless!

Took what I thought was a insurance policy out with them .My boiler broke down and we were without heating for nearly a week was then told they could not fix it although it was less that 8 years old they fitted a new boiler but changed me over £1000 just to fit it. It was in the middle of winter mid Feb and I had no choice but to have it fitted won't use this firm again. When my guarantee runs out will look for a company that tells me what I am covered for .

A new boiler with a new smart system, great I thought. Wrong the plumber here for 11hrs, did not connect the TADO system, not done before. Stated he would contact office and get someone to phone the next day, nothing heard by 15:00 I contacted them, in the system?, no contact the next day either, I contacted them again and was informed that I could set this up myself (really), this I clearly was not going to do. Still in system ? I contacted them on Saturday morning and was given an appointment for a electrician for Wednesday ( a week later ). Meantime its costing me money, as I have to have the heating on during the day in order to get hot water. Quick to take your payment. The boiler then gets switched off every night and back on in the morning. The electrician attended later than the time given, he left without setting it up, not set this system up either. A smart system its not So back to having heating on and switching boiler on and off surely cant be good for the boiler.? I have found the whole situation very stressful. I now do not want a smart system and will be asking for some financial refund. Its very time consuming phoning daily, waiting in for calls and workmen. Next time will go local.
Susan

Annual service left with a potential bomb. Had to get local company to make boiler safe due to Homeserve cancelling appointment. Still have not been reimbursed. 2nd Appointment they tried to cancel again had to get nasty to get boiler seen to.10 days to get it sorted. As I was concerned about the incompetent who was supposed to have serviced the boiler I asked for the boiler to be service again.(what a mistake) Today 31/10/18 the boiler was serviced and a new part fitted. I now have NO HEATING and NO HOT WATER. Homeserve DO NOT have an emergency policy. Have now to wait until 1/11/18 pm until they say they are coming. NO HEATING NO HOT WATER I AM 75 THEY DO NOT GIVE A DAMN AVOID

Appalling service - their engineer came to service my boiler which was working when he arrived - by the time he left it was not working then my aga packed in then we developed a gas leak all from careless work in the first place - 14 days later and I still don’t have a working boiler with homeserve not taking gas leak seriously and trying to wriggle out of their reponsibility. No one calls you back and no one takes proper notes of the situation - they are a shambles.

Homeserve, the now proud owners of checkatrade....Ever since you took them over the company is going down hill! It seems as though you want to bring the checkatrade name down with you........