homesignco.com Reviews 

318
•
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

I left a bad review last week as communication was bad and I had no idea when our order was going to arrive. It arrived the next day thankfully, any longer I was going to ask for a refund but hey..... See more

Rated 1 out of 5 stars

This company has taken 47.50 off me and hasn’t delivered my sign and won’t answer my emails .. they’ve clearly gone bust but have kept their website open to continue to take customers orders. I’ve... See more

Rated 3 out of 5 stars

Good product, but waited for delivery 3 weeks chased and in the end got a letter from.the post office requesting a under payment in postage be paid poor or no reply from sender after sending emails

Rated 5 out of 5 stars

Nice design, and I appreciated the opportunity to check it over before final pressing. I was informed that the sign had shipped but it did not arrive in time for Christmas (because of mail strike, I b... See more


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3.4

Average

TrustScore 3.5 out of 5

318 reviews

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3.4

All reviews

(318)

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Rated 1 out of 5 stars

Avoid. Very Poor Quality and Service

I purchased a Home Sign from this Company. It was very poor quality. It looked nice but lasted 3 months on the house before the lettering and numbering started to peel away. Also I emailed Customer Services, who did not bother to reply. I was sent an email with an invoice for a new sign with total equalling zero. I assumed they were sending a replacement. It never came. I emailed again and no reply. I would recommend you keep your money and get your House Sign from a different company, as I will now have to do.

October 24, 2022
Rated 1 out of 5 stars

Do Not Recommend

I have waited over 50 days for my order, the company are slow to reply, fail to give me updates and I just cannot recommend them.

October 23, 2022
Rated 2 out of 5 stars

LONG wait times for an order

I am yet to receive my order, I placed the order over a month ago… I contacted the company who apologised and said that it was due to ‘unprecedented demand’ but promised to get it made that week. 2 weeks later I still hadn’t received my order so I contacted them again. They took 5 days to respond to me and said that the order had been made but was waiting to be dispatched. That was a week ago. Unable to comment on quality of product but customer service and wait time on orders is a shambles.

October 20, 2022
Unprompted review
Rated 1 out of 5 stars

Waited 5 weeks for sign

We ordered a sign for our new build, the website said the sign would be posted after 10 days and could be delayed due to covid.
After 3 weeks the sign hadn't been posted so I asked for an update. They apologized for the delay and said it would be shipped within the next 48 hours. A few days later I received an email saying the sign had been shipped. I waited a few days then tried to track the order via royal mail, the tracking number provided didn't work, so I sent another email asking for another update and explained that the tracking number didn't work. They said that they had to send the sign as click and drop so no tracking was available, but reassured me it would be delivered within the next few days. Two days later I got an advice slip saying the poster hadn't paid enough postage and I had to pay a further £1.50. So I paid the postage and expected the sign to arrive a few days after that. Another week passed and still no sign, I sent them another email and was told to please be patient and wait, the sign then turned up that day in the afternoon. In total it took about 5 weeks for the sign to arrive.

The ordering process was fine but postage took way too long, no way to track the sign by myself or even home sign co, they didn't know where it was a one point. Also I paid postage at point of order then had to pay more because they didn't pay enough.

Overall pretty poor service, sign seems nice quality but don't order from here if you need it in a rush.

October 4, 2022
Unprompted review
Rated 2 out of 5 stars

Product appears good but not enough postage paid!

Product appears good, however, not impressed with having to go to the parcel office to pay an additional £1.50 in order to get the parcel due to the company not paying enough postage.
Some serious comms and logistics work needs to be done judging by other comments.

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID….if you need to return for any…

AVOID….if you need to return for any reason don’t expect any communication back from this company.
I ordered 2 but 1 wasn’t suitable and sent several emails and messages through there website for weeks and nothing, got bored so sent back recorded delivery and after they signed to say they received as sent tracked still no response from them so opened a dispute with PayPal and no response to the dispute from them so PayPal ruled in my favour (no reason not to as returned in packaging within the refund time line) and received a full refund from PAYPAL.
Look elsewhere plenty of other websites and cheaper with probably better customer care.

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

Awful company AVOID

Awful company, awful service yet kept badgering me for a review.

I would tell you about my new house sign but it never arrived.

I was given a false tracking number.

AVOID THIS AWFUL EXCUSE FOR A COMPANU

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Just received my sign

Just received my sign . Highly delighted. Having chosen a small plague I'm very happy with the design and shape it looks so good and a little bit funky

September 16, 2022
Unprompted review
Rated 4 out of 5 stars

Very slow on delivery

only complaint i actually have is that it took so long to get delivered at lot longer than expected but if you dont mind waiting its well worth it, im well pleased with my sign...

September 12, 2022
Unprompted review
Rated 3 out of 5 stars

Still waiting for order…

I ordered my sign on 25th august but nearly 3 weeks later I have not even been told its on it’s way. As I have not yet received my order I cannot comment on quality. Not very impressed with wait time. Advised to expect around 10 days but been nearly 3 weeks.

September 13, 2022

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