HomeStars Reviews 

1,592
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform easy to use for locating reliable contractors for various home projects, appreciating the ability to compare options and read reviews to make informed decisions. People frequently praise contractors for their professionalism, efficiency, and high-quality work, with staff often highlighted for being knowledgeable, friendly, and explaining details thoroughly. However, some customers also noted that certain contractors were unresponsive or failed to show up for appointments. A few other people also felt that some contractors exhibited rude or unprofessional behavior, and there were instances where the quality of work was unsatisfactory, leading to unresolved issues. Some people also mentioned concerns regarding the lead system, where contractors faced costs for inquiries that did not materialize.

What people talk about most

Service

Users describe positive interactions with service, highlighting quick responses, reliability, and quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, reliability,... See more

Price

People report ambiguous experiences with price, with many customers finding prices to be fair, reasonable,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and... See more

Website

Clients share ambiguous opinions on the website, with many praising its usefulness for finding reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The contractor that responded, Vail & co. , was excellent. The reason I only gave 4 stars was because I had posted to 7 contractors but only one responded. If the contractors aren't interested in bu... See more

Company replied

Rated 4 out of 5 stars

Quickly get a list of provider to look at. I usually invite 3 to assess and quote the job and the award the job to one. For the most part I have been happy with the end results and HomeStars is an int... See more

Company replied

Rated 4 out of 5 stars

What I like about HomeStars is much of your research is done for you. All you have to do is read the reviews, make your choice of contractors to quote and choose the one you want. You're pretty mu... See more

Company replied

Rated 5 out of 5 stars

We had our entire upstairs 4 large bedrooms, 3 closets and a walk-in closet plus a large hallway including two Scarlet O'Hara circular stairs of wall to wall carpets cleaned yesterday by Ba... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(1,592)

608 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Company

Guys were quick came early did an excellent job friendly and worked with me and my budget highly recommend

May 29, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're so happy to hear the pro you connected with on HomeStars could provide excellent service and work within your budget. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing experience will be using this…

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day service if not next day
Great service

Thankyoy

May 29, 2026
HomeStars logo

Reply from HomeStars

We're so happy to hear you had an amazing experience with a company you connected with on HomeStars. We appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

WHAT A GREAT EXPERIENCE WITH STANNAH…

WHAT A GREAT EXPERIENCE WITH STANNAH FROM THE SALESPERSON STEVE BRESGI TO THE INSTALLDER KEVIN O,BRIEN, BOTH WER BOTH EXTREMELY HELPFUL ANSWERING ALL QUESTIONS ON YOUR PRODUCT & ALSO ALL QUESTIONS ON THE INSTALLATION & OPERATION OF CHAIR LIFT, NEED MORE EMPLOYEES LIKE THE TWO OF THEM. THANKS AGIAN GUYS GREAT JOB...

May 26, 2026
Unprompted review
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Reply from HomeStars

We truly appreciate your kind words and positive feedback!

Rated 1 out of 5 stars

paid money for full contract

paid money for full contract , Dale disappeared after one month , took all money and kept me hanging , cant trust , do not pay money up front

May 5, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

Rated 5 out of 5 stars

Excellent Worker, Great Job

He was available right away, came on time, very professional but also very pleasant to talk to. I told him basically what I wanted. The lilac bush was totally out of control, a sprawling mess. He trimmed it while asking for my opinion on his welcome suggestions. Price was good. Took all the branches away with him. I will use him again.

May 28, 2026
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Reply from HomeStars

We are so happy to hear about your positive experience with our service! We appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

It was easy access

It was easy access. Just posted the work and received several quotes. Then I just did a review check on the ones that had quoted specific rates as the task was well defined. Hired one of them and got the job done.

May 28, 2026
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Reply from HomeStars

We're glad to hear you found our service easy to use and efficient for getting your job done. Thank you for your positive feedback!

Rated 5 out of 5 stars

Sam listened to what was wanted

Sam listened to what was wanted, made suggestions, tried to keep costs down, and carried out the work quickly and efficiently.

May 27, 2026
HomeStars logo

Reply from HomeStars

We're so glad to hear your expectations were met with efficient service and cost-saving suggestions. Thank you for your kind words!

Rated 5 out of 5 stars

Storm door replacement

Excellent job done by vinh van ho in replacing my front door. I would hire western built windows and doors in a flash!

May 23, 2026
Unprompted review
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Reply from HomeStars

We're so glad to hear you had such a positive experience with your front door replacement! Thank you for your kind words.

Rated 3 out of 5 stars

Homestars is Harder to Navigate Now…

Homestars makes finding the right contractor fairly easy. However, I would like to see them offer more project options up front so I can specify who I'm looking for in one step. Their original system was easier to navigate and personalise my preferences.

May 24, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We're glad to hear that finding a contractor is generally easy for you, but we appreciate your notes regarding our project options and navigation.
We are always looking for ways to improve the user experience, so we will share your thoughts about wanting more upfront options and personalization with our product team. Thank you for helping us get better!

Rated 5 out of 5 stars

This is a great reliable company that…

This is a great reliable company that I’d highly recommend. After Alfredo visited my home for an estimate and drone view of the roof, I decided to visit the company to see the roofing options. Had the pleasure to meet the owner, who showed me the warehouse that has everything in stock.
This was a part of my decision to use their services. The other is that the 4 steps they take to provide the service is absolutely true.
Highly recommended!

May 18, 2026
Unprompted review
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Reply from HomeStars

Thank you for your feedback. We are glad our platform could help you connect with a reliable company that provided such an excellent experience. We appreciate your recommendation.

Rated 5 out of 5 stars

Windows cleaned for the second year in…

Windows cleaned for the second year in a row by Student Works. Once again a very thorough and professional job done. Team crew is always very polite and obliging. Highly recommended.
(Aurora ON.)

May 21, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are pleased to hear that you had another excellent experience with a professional found on our platform. We appreciate your business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Great job on assembly of furniture unit
Help with other tv stand doesn't fix with current TV goes of the middle leg and height need to be lifted
Help take out tv out of the box
Brought boxes down to the garbage

May 25, 2026
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Reply from HomeStars

Thank you for your feedback! We are happy to hear that the professional provided excellent customer service and went above and beyond to assist you with your assembly and setup.

Rated 5 out of 5 stars

Hiring a Pro

I was provided with a wide variety of contractors to choose from who were all readily available to complete the work required.

May 25, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform provided a wide selection of available contractors to help complete your project. We appreciate your business.

Rated 5 out of 5 stars

Gave good suggestions on tradespeople

Gave good suggestions on tradespeople. Once we had selected a trader communication within the Home Stars site was very easy for both public and private conversations

May 24, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are so glad to hear that our platform provided helpful suggestions and made communicating with your chosen professional a seamless experience.

Rated 5 out of 5 stars

Reliable site

Fantastic site to reach out to and find contractors to complete your job tasks at a professional, reliable and reasonable rate.

May 23, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are glad our platform helps you easily connect with reliable and professional contractors. We appreciate your kind words.

Rated 5 out of 5 stars

Experienced Electrician

Very impressed with how quickly I had responses to my request for an electrician
Albert from Property Clinic Inc. was very prompt, extremely knowledgeable and explained things clearly. I would highly recommend him.

May 22, 2026
HomeStars logo

Reply from HomeStars

We are so pleased to hear about your positive experience with the pro you found on our platform. Thank you for your kind recommendation.

Rated 5 out of 5 stars

The repair was done quickly ..

The repair was done quickly ... pure luck that the company was in the area and had time to come immediately

May 23, 2026
HomeStars logo

Reply from HomeStars

We're glad we could assist you promptly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Adam Boldt, enercare.ca Electrician

Adam Boldt, the professional and very polite Master Electrician who came to my house in Mississauga and did the installation of an EV charging solution (from the electrical panel all the way at the back of the house to my garage in the front ) is highly recommended and was a pleasure to deal with. He completed the work in less than four hours! Accurate, organized and leaves no mark behind, all in place as it should be. Fantastic gentleman!

Thank you so much Adam for your services.

Having serious electrical work that you want done at your house professionally and safely up to code and standards ? Ask for Adam Boldt by the name, this is my honest advice.

May 19, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We are so happy to hear about your experience with a company you found on HomeStars. It is wonderful to know that the work was completed efficiently and to your satisfaction. We truly appreciate your kind words and recommendation.

Rated 1 out of 5 stars

James was outstanding°°°°°°°!!!

James was outstanding°°°°°°°!!!! The owners well they were rude not helpful. Dont hire Flo Pro. You will just need another company anyway...... great workers substandard ownership... LOOK ELSE WHERE

May 22, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you. https://support.homestars.com/s/contactsupport

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