HomeStars Reviews 

1,582
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find it easy to connect with professionals for various home projects, often receiving multiple quotes. People appreciate the high quality of service and workmanship, with contractors frequently described as competent, trustworthy, and efficient. Many reviewers highlight the staff's professionalism, friendliness, and careful attention to detail, leading to satisfying results. However, some customers also noted issues with contractors not showing up for appointments or failing to complete work to satisfaction. A few people experienced unprofessional behavior, including rudeness or not addressing problems after initial repairs, with follow-up requests sometimes going unanswered.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and high... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers appreciating the ability to choose services... See more

Website

Customers had ambiguous experiences with the website, with many recommending it for finding reliable... See more

Quality

Reviewers frequently express satisfaction with the quality of work, often highlighting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The contractor that responded, Vail & co. , was excellent. The reason I only gave 4 stars was because I had posted to 7 contractors but only one responded. If the contractors aren't interested in bu... See more

Company replied

Rated 4 out of 5 stars

Quickly get a list of provider to look at. I usually invite 3 to assess and quote the job and the award the job to one. For the most part I have been happy with the end results and HomeStars is an int... See more

Company replied

Rated 4 out of 5 stars

What I like about HomeStars is much of your research is done for you. All you have to do is read the reviews, make your choice of contractors to quote and choose the one you want. You're pretty mu... See more

Company replied

Rated 5 out of 5 stars

We had our entire upstairs 4 large bedrooms, 3 closets and a walk-in closet plus a large hallway including two Scarlet O'Hara circular stairs of wall to wall carpets cleaned yesterday by Ba... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(1,582)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love being connected to contractors…

I love being connected to contractors who want the work, rather than shopping around aimlessly.

May 31, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad we could save you the hassle of searching around by connecting you directly with contractors who are ready and eager for the work

Rated 5 out of 5 stars

The homestars provided several options…

The homestars provided several options of companies with absolutely no obligation and followed up to ensure satisfaction
Very happy with the outcome

June 2, 2026
HomeStars logo

Reply from HomeStars

We are delighted to hear that you had a great experience using our platform and that you are happy with the outcome. Ensuring your satisfaction is always our top priority!

Rated 5 out of 5 stars

WOW!!!

WOW!!!! I am so impressed!! Nick at Metro West Gas & Appliance went above and beyond to ensure this customer was satisfied with a job well done. My Weber BBQ was in very bad shape and needed to be cleaned professionally. Nick was amazing, he took it all apart, used a grinder to remove all the gunk and cleaned up after himself so you didn't even know he was here. My BBQ looks brand new!! Thank you so much Nick I will definitely be a returning customer. And, I have already referred two of my friends to you. See you again next year!

June 1, 2026
Unprompted review
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Reply from HomeStars

Thank you for sharing your fantastic feedback! We are delighted to hear that you had such an exceptional experience with the professional you found through our platform. We truly appreciate your recommendations and your continued support.

Rated 5 out of 5 stars

From Shaheen to lovepreet and his team…

From Shaheen to lovepreet and his team they did an excellent job. Started and finished when they said. I would definitely recommend reformity to anyone looking to replace existing deck.

May 30, 2026
Unprompted review
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Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear that you had such a great experience with the team you found through our platform. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Got an answer that day and they did a…

Got an answer that day and they did a great job

June 1, 2026
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Reply from HomeStars

Thank you for taking the time to share your feedback. We are thrilled to hear that you were pleased with the prompt communication and quality of service.
We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Thanks so much Amir Kargar for amazing…

Thanks so much Amir Kargar for amazing service! Also Imran for installation and delivery! Awesome work! 🙏

May 31, 2026
Unprompted review
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Reply from HomeStars

We're so happy to hear you had an amazing experience with the company you connected with on HomeStars! Thank you for your positive feedback.

Rated 5 out of 5 stars

You can have up to 10 contractors bid…

You can have up to 10 contractors bid for your job

The contractors were professional, prompt and got back to me in a timely manneR.

The contractor i chose was great !

May 29, 2026
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Reply from HomeStars

We're so glad to hear you had such a positive experience with our platform! We appreciate your kind words and valuable feedback.

Rated 5 out of 5 stars

I had a very positive experience using…

I had a very positive experience using HomeStars. The platform made it easy to find qualified professionals, compare reviews, and request quotes. Communication was straightforward, and I was able to connect with a contractor quickly for my flooring repair.

I found the reviews helpful when making my decision, and the overall process was simple and convenient. HomeStars saved me time and helped me find reliable service. I would recommend it to anyone looking for trusted home improvement or repair professionals.

May 30, 2026
HomeStars logo

Reply from HomeStars

We are so pleased to hear about your positive experience finding a qualified contractor for your flooring repair. It's wonderful that our platform made the process easy and convenient for you. We appreciate your recommendation!

Rated 5 out of 5 stars

Amazing service and perfect Job

Damian and team provided a great duct cleaning service. Aside from excellent customer service. I would highly recommend their services to anyone.

May 29, 2026
Unprompted review
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Reply from HomeStars

Thank you for your kind recommendation.

Rated 1 out of 5 stars

HomeStars has declined tremendously…

HomeStars has declined tremendously over the past several years! I used to get lots of interested contractors for my jobs. Last couple of years very low contractor interest. This year, 1 contractor interested out of 10!!! It seems to me they are avoiding HomeStars completely! I have no trouble contacting them directly!!!

May 29, 2026
Unprompted review
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Reply from HomeStars

Thank you for sharing your feedback with us. We are sorry to hear that you have experienced a decline in contractor interest for your projects recently.
We want to assure you that we are actively working to improve contractor engagement and response rates on our platform. Your experience is important to us, and we will share this feedback with our team to help us better connect homeowners with available professionals.

Rated 5 out of 5 stars

Awesome Company

Guys were quick came early did an excellent job friendly and worked with me and my budget highly recommend

May 29, 2026
Unprompted review
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Reply from HomeStars

We're so happy to hear the pro you connected with on HomeStars could provide excellent service and work within your budget. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing experience will be using this…

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day service if not next day
Great service

Thankyoy

May 29, 2026
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Reply from HomeStars

We're so happy to hear you had an amazing experience with a company you connected with on HomeStars. We appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

WHAT A GREAT EXPERIENCE WITH STANNAH…

WHAT A GREAT EXPERIENCE WITH STANNAH FROM THE SALESPERSON STEVE BRESGI TO THE INSTALLDER KEVIN O,BRIEN, BOTH WER BOTH EXTREMELY HELPFUL ANSWERING ALL QUESTIONS ON YOUR PRODUCT & ALSO ALL QUESTIONS ON THE INSTALLATION & OPERATION OF CHAIR LIFT, NEED MORE EMPLOYEES LIKE THE TWO OF THEM. THANKS AGIAN GUYS GREAT JOB...

May 26, 2026
Unprompted review
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Reply from HomeStars

We truly appreciate your kind words and positive feedback!

Rated 1 out of 5 stars

paid money for full contract

paid money for full contract , Dale disappeared after one month , took all money and kept me hanging , cant trust , do not pay money up front

May 5, 2026
Unprompted review
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Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

Rated 5 out of 5 stars

Excellent Worker, Great Job

He was available right away, came on time, very professional but also very pleasant to talk to. I told him basically what I wanted. The lilac bush was totally out of control, a sprawling mess. He trimmed it while asking for my opinion on his welcome suggestions. Price was good. Took all the branches away with him. I will use him again.

May 28, 2026
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Reply from HomeStars

We are so happy to hear about your positive experience with our service! We appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

It was easy access

It was easy access. Just posted the work and received several quotes. Then I just did a review check on the ones that had quoted specific rates as the task was well defined. Hired one of them and got the job done.

May 28, 2026
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Reply from HomeStars

We're glad to hear you found our service easy to use and efficient for getting your job done. Thank you for your positive feedback!

Rated 5 out of 5 stars

Sam listened to what was wanted

Sam listened to what was wanted, made suggestions, tried to keep costs down, and carried out the work quickly and efficiently.

May 27, 2026
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Reply from HomeStars

We're so glad to hear your expectations were met with efficient service and cost-saving suggestions. Thank you for your kind words!

Rated 5 out of 5 stars

Storm door replacement

Excellent job done by vinh van ho in replacing my front door. I would hire western built windows and doors in a flash!

May 23, 2026
Unprompted review
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Reply from HomeStars

We're so glad to hear you had such a positive experience with your front door replacement! Thank you for your kind words.

Rated 3 out of 5 stars

Homestars is Harder to Navigate Now…

Homestars makes finding the right contractor fairly easy. However, I would like to see them offer more project options up front so I can specify who I'm looking for in one step. Their original system was easier to navigate and personalise my preferences.

May 24, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We're glad to hear that finding a contractor is generally easy for you, but we appreciate your notes regarding our project options and navigation.
We are always looking for ways to improve the user experience, so we will share your thoughts about wanting more upfront options and personalization with our product team. Thank you for helping us get better!

Rated 5 out of 5 stars

This is a great reliable company that…

This is a great reliable company that I’d highly recommend. After Alfredo visited my home for an estimate and drone view of the roof, I decided to visit the company to see the roofing options. Had the pleasure to meet the owner, who showed me the warehouse that has everything in stock.
This was a part of my decision to use their services. The other is that the 4 steps they take to provide the service is absolutely true.
Highly recommended!

May 18, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform could help you connect with a reliable company that provided such an excellent experience. We appreciate your recommendation.

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