HometapReviews 

7,052
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with representatives keeping them informed throughout the process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often completing processes in less than a month. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many processes being completed in a matter of weeks. However, some customers also noted that the process could be a bit antiquated, leading to potential delays in closing.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the honesty, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, frequently describing the process as easy, smooth, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and being... See more

Response time

People report positive experiences with response times, highlighting the timely and quick nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eric K was an absolute pleasure to work with. His initial contact was extremely friendly and upbeat. He was so easy to connect and communicate with not to mention his consistency with updating us t... See more

Company replied

Rated 5 out of 5 stars

Very easy process and quick, Daisha was very pleasant to work with and this is to me a solid company. My credit is not great however they look beyond your history. Obviously there are certain standard... See more

Company replied

Rated 5 out of 5 stars

Zach, my advisor, was patient and very polite with me! It was nice working with a human being and having someone to answer questions because the process isn't super clear to the average person. I'd li... See more

Company replied

Rated 5 out of 5 stars

My representative Eugene kept me informed about the process. I appreciated the way he kept his word and returned phone calls promptly if I had questions and needed answers. Working with Eugene made me... See more

Company replied


Company details

  1. #9 of 176 best companies in Alternative Financial Service
  2. #13 of 250 best companies in Non-Bank Financial Service

Written by the company

Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(7,052)

1,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eugene was very knowledgeable and…

Eugene was very knowledgeable and polite. He was very professional. Kept us up to date. He was pleasant to talk to.

June 1, 2026
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Reply from Hometap

Thank you, Rick! It's great to hear you found the team to be knowledgable and polite.

Rated 5 out of 5 stars

Phil has been really good at keeping me…

Phil has been really good at keeping me informed at every step of this process. Feel that this was the best program for me and my situation. I feel that this is going to help me with moving forward and getting my finances back together and moving forward.

June 1, 2026
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Reply from Hometap

Thank you, Elizabeth! It's great to hear you felt informed every step of the way.

Rated 1 out of 5 stars

Deceptive marketing tactics and preyed…

Deceptive marketing tactics and preyed on feelings. This is not a business... this is preying on the most vulnerable and ripping them off.

February 5, 2026
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Reply from Hometap

Hi there, we're sincerely sorry to hear of you feel this way. We understand there have been difficult circumstances and some additional requirements in order to proceed with an investment. Please reach out to hello@hometap.com with any further questions or concerns.

Rated 5 out of 5 stars

Everyone knew their jobs

Everyone knew their jobs, got back with quickly, and answered all questions to make everything smooth.

May 29, 2026
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Reply from Hometap

Thank you, David! It's great to hear the team provided you with efficient and smooth service.

Rated 5 out of 5 stars

The collaboration and understanding I…

The collaboration and understanding I have with my Investment Manager (Victor Nunez), very professional, knowledgeable and knows what he is doing. Provided me with options, was very caring, explained everything to detail. I'm very happy to have someone like Victor to guide to make the right decisions. Thank you for being there for us, every step of the way.

May 18, 2026
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Reply from Hometap

Thank you, Boris! It's great to hear your Investment Manager helped guide you in making a decision.

Rated 5 out of 5 stars

Sara Crooks -5 STARS!

I began the Hometap process with Sara Crooks. I had a wonderful experience speaking with this representative. She is incredibly knowledgeable, respectful, and patient. She took the time to explain everything clearly and made the entire conversation a pleasure. Definitely recommend her service.

May 29, 2026
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Reply from Hometap

Thank you, Geraldine! We're happy to hear you found Sara to be knowledgable, respectful and patient.

Rated 5 out of 5 stars

Very Easy Process

Greg was great to work with throughout the Hometap process. He did a really good job explaining how the program works and walking me through my options in a way that was easy to understand. He was patient, responsive, and made the whole process feel much more comfortable. I really appreciate his help and would definitely recommend working with him and the Hometap Platform.

May 28, 2026
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Reply from Hometap

Thank you, Shaun!

Rated 5 out of 5 stars

Julia Ha was excellent agent

Julia Ha was excellent agent. She provided all necessary documents. Answered all the questions. Very pleasant to talk to.

May 29, 2026
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Reply from Hometap

Thank you, Peter! We're happy to hear you were satisfied with your experience working with Julia.

Rated 5 out of 5 stars

It was a easy experience

It was a easy experience. Kait Spurrier did a fantastic job explaining everything and was able to answer all our questions

May 29, 2026
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Reply from Hometap

Thank you, Greg! It's great to hear the team explained everything clearly to you.

Rated 5 out of 5 stars

Shawn was super easy to work with

Shawn was super easy to work with - got through the whole approval process in about 2 weeks. Really good financial product for the right situation. I would use HomeTap again.

May 29, 2026
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Reply from Hometap

Thank you, Jonas! We're happy to hear you were able to get through the process in 2 weeks.

Rated 5 out of 5 stars

Grant was an absolute pleasure to work…

Grant was an absolute pleasure to work with with. If you have ever done a loan especially a mortgage loan of any sort you know how absolutely frustrating the process can be. Grant was upfront, straight forward, and explained everything to the T. The process was smooth and easy, communication was always there if I needed anything. He treatwd the process honestly more as somebody trying to help me out rather than make any sort of business. I cannot say enough good things. Thanks again Grant.

May 29, 2026
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Reply from Hometap

Thank you, Andrew! It's great to hear the team provided you with a smooth process.

Rated 5 out of 5 stars

Thank you Tom

Tom has been available to me whenever I reached out to him, and he has responded quickly to any question or request I've had. Tom also helped me to understand the decisions involved and the process, guided me through all of it, and helped me to feel comfortable about it.

May 29, 2026
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Reply from Hometap

Thank you, Sharon! It's great to hear you found the team readily available to you.

Rated 5 out of 5 stars

Easy experience

Painless process to get the funds to upgrade the house

May 29, 2026
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Reply from Hometap

Thank you, Kurt! We're happy to hear you found the process to be painless.

Rated 5 out of 5 stars

No pain, All gain

Thorough, clear, and expeditious from start to finish. It was a very simple process and I was able to secure the financial freedom I was looking for. Thank you!

May 29, 2026
Hometap logo

Reply from Hometap

Thank you, Brandon! We're thrilled to hear an HEI has allowed you to secure financial freedom.

Rated 5 out of 5 stars

I enjoyed working with Eugene

I enjoyed working with Eugene. I appreciate him being accessible for my questions. and quick to follow up and respond. He is knowledgeable about the product, and he was thorough in explaining it to me and answering my questions.

May 28, 2026
Hometap logo

Reply from Hometap

Thank you, Leander! We're happy to hear you enjoyed working with the team.

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