Hometap Reviews 6,935

Mark Hall was very attentive to my goals and I couldn't have asked for a smoother experience to get the money I need.

I first reached out to hometap in early 2025. I spoke with Grant Phillips and he was extremely helpful. We had a phone call and he explained everything about the process, what was involved, all the details. At that time it wasn't the right option for me. Fast-forward to March 2026 and my circumstances had changed and I wanted to look back into Hometap again. I reached back out to Grant and he was able to pull up all of our prior conversations and jumped right back into helping me.

This type of loan isn't for everyone. For MANY individuals there are other options out there that would make more sense, so do your research for sure. But in my case, it was the smartest option. What I really appreciated is that although I'm sure that sales is his job, Grant was fantastic about helping me to get good, clear information about the type of product I was moving forward with. Back in 2025 when it wasn't a good fit he was very clear about that and never tried to push me into something that would have been detrimental to me. That meant that when I reached out again and it WAS the right option, I felt confident that he was giving me honest information.

He was incredibly transparent with the entire process and kept in touch with me almost daily for about 2 months. He was super responsive to me both by text and email and even phone calls when necessary. I felt that he went above and beyond in every way to help me with a very tricky situation and made the final step of a very complicated process, very easy.

I know there are many companies out there who do these types of equity investments, but I will say that working with Hometap and specifically with Grant Phillips as my advisor/sales rep, the process was a smooth and seamless as possible.

Again, clients need to understand WHAT they are getting into, and I always do a lot of my own research, but Grant was forthcoming with all details so that I understood what I was doing and I know what to expect moving forward.

This equity investment helped me to save my house from being sold in a divorce, which has allowed me to stay there with my kids until they graduate school, thus providing stability and security for us for the next few years until our circumstances change and a sale of the home (or a refi) would make sense.

I'm very grateful to Grant for all of his help and I feel that the structure of the whole process was very easy and straightforward and they truly did go above and beyond to help me get things done in a timely manner.

My loan closing is set for next week, while I will be on vacation, and they are having the notary come to me at the hotel I'll be staying in, to complete the closing. What an adventure!

Hometap helped me gain financial freedom. The process was easy. Amanda was extremely helpful and walked me through the entire process. I would highly recommend Hometap

Smooth transaction and superb customer service. Definitely will hometap my other house!

It was totally a great experience

Our advisor Alex was helpful and diligent. We had excellent communication.

Victoria Bergevine made the experience simple and easy. She also has great customer service .

Brian was very helpful and knowledgeable. I would recommend.

The entire process was pretty easy and faster than expected, Mark was really great with his explanation, carried me through out the whole process and making sure i understood everything. Thanks Mark

The process was seamless and the Investment Manager assigned to me was very informative and communicated via text, emails and personal calls during the entire process. It was very easy to navigate through the account portal and to upload documents. I would highly recommend Hometap to anyone that would like to have accessibility to equity in their home.

They were precise on the directions and the steps that needed to be completed. No hidden agenda, the review process was about 10-15 minutes long just to verify that we understood the entire process and responsibilities.

The walk thur was informative explained well and made my decision easier thanks to Lale I would recommend it to my friends .thanks ⁰

Kale Meyers was very helpful throughout the whole experience. He made sure that I understood everything. He helped with any communication issues with insurance and did his best to try and expidite any steps he could.

Very personable, honest, thorough and terrific customer service!

The process was relatively smooth considering the complexity of the transaction. I was not entirely satisfied with some of the answers to questions provided by the Hometap agent.

The person that helped me with my account was so knowledgeable so patient and so courteous. This person was more than just a customer service person. This person has a lot of knowledge and was well mannered and knew how to handle his business. This person also made me feel very grateful to do business with your guys. I would recommend you guys to all my friends. Joe was the best. He’s not just have a job he’s more like looking at you guys as an asset to your company. I see his feature with you guys very bright maybe even a promotion one day very knowledgeable and courteous inpatient. I appreciate all the help I received from him. He took the time to explain everything thoroughly and he had a lot of patience to help me when things got a little difficult for me. He walk me through very gracefully thank you guys for the dedicated work that you all put in. I appreciate you so much. Blessings to all.

I worked with Eugene the hole time and kept me informed the entire time.

I had the opportunity to work with Rafael Pires. It was a very easy and stress free experience. Rafael was easy to reach ... I always got a respond in less than a minute. The steps where explain to me since day one and if I have any question I always got an answer right away. I am very satisfice with the service, information and patient that he provide me and help me to walk trough this process. Thanks so much.

Everything goes well with my understanding.

Very professional. Said it would take 30 days to 6 weeks and it did. A little misleading as far as closing and being funded, two week gap. Don't start the process unless there is no other way or if you need quick funding.