Homeward Reviews 373

We used Homeward to purchase our new home. The transaction process was smooth throughout. Great communication, very professional and friendly team to work with, and I honestly always felt like they had my best interest at heart.

When I heard about Homeward, I asked: What is the catch? The whole transaction was the BEST! No stress and we closed in both transactions. Buying and selling!
Thank you Homeward for making it possible!

Overall we were satisfied with how everything went. Yes, there were a few hiccups, and fee's for their services, but with a little work and some patience, everything worked out in the end. We used homeward for both the buying / selling process, and also for the loan. The rate seemed like it might have been a little high, and the process want easy, but it wasn't too difficult either. The people were friendly, and other than so many different people being involved, it process went well.

A great program! Allowed for a stress-free move.

Great process from beginning to end. The communication and knowledge of the team were top-notch, especially considering they are new to our market. (Oregon) I will not hesitate to recommend them to family and friends and may use them again in the future.

Be aware, like any service you use, there are some bumps that might occur. The critical piece for me is how the team you are working with communicates those and handles them. Our support at Homeward was top-notch with quick responses to any questions and issues that we had.

Every Homeward employee I had contact with was positive and professional. Having said that, It was challenging to identify the right person to talk with.
I think it would be helpful to provide a list of employees working on the account, their role, and contact information.

Homeward's cash-buy program was instrumental in securing my new home. Their staff is very knowledgeable and attentive to any question or issue I experienced throughout the process. I couldn't be happier with the service they provided!

They stepped in and saved the day, would definitely work with them again.

I am selling to Homeward, for them to sell to a final buyer, and the whole process has troublesome. Way to much hackling about price, change to final closing date a few days before schedule. Still wondering if the sale with finalize.
I cannot recommend sellers to sell to Homeward.

Good experience overall, a couple of glitches towards the end but got through them and made it to closing day.

Great company! Wouldn’t have been able to downsize and use our new freedom to help others without first getting help ourselves! Homeward is a outstanding company that is motivated, accountable, and eager to make deals happen for their clients. I truly appreciate Naomi and John G. They were our rock and knowledge base throughout this ordeal of moving! They helped keep our stress levels down with timely communication to keep us on track for closing. Great teamwork throughout and accountability!
Thanks

Very great staff everyone was very professional I had a very nice experience hope to work with yall again

Homeward is absolutely amazing. We wouldn’t have been able to become first time home owners with the housing market the way that it is right now. They made our offer the most appealing that they seller had. Their team is absolutely amazing and supportive. They answer all of the questions that we had and they treated us closer to family than just customers.

Homeward as a program is fine. There's definitely a lot of uncertainties and that's a risk you take with a buy before you sell program.

The problem is, there's too many people to deal with, and none of them are particularly helpful. I was contacted out of the blue and told by them that I can't qualify for a mortgage (despite being approved by other lenders) and it turned out they weren't using accurate income figures or debt calculations. When I asked why, the person told me they didn't know, they were just working the weekend and helping out. Thanks.

The loan assistant, Kym, got in touch, changed some figures, but still couldn't give me any detailed info. She promised she would get back to me with a detailed breakdown. Two days later, I got approved for a mortgage with them, but never heard back.

Most recently, they decided to lower my home value and when I asked why, I was presented with non-answers, fabricated statements, and a general lack of understanding of their own product. It wasn't until the relationship had already been damaged that I received the answers I was looking for (and the valuation I expected), but this was from someone who I was told couldn't actually contact me. Another misleading statement.

If you get the right advisor/loan officer (I'd stay away from Lauren, Seth and Kym), maybe you'll have a good experience, but mine was challenging. I gave them every opportunity to earn and keep my business, despite their rates and loan terms being extremely non-competitive, and they didn't take it until it was too late.

I had a great experience with Homeward and Homeward Title, when buying a new house as a cash buyer and being able to move before the old house was sold. I feel their services were reasonably priced for what they provided; they communicated well throughout the process.

I did not however choose Homeward finance and lost a .5% fee reduction since they did not seem to communicate much at first and then were trying to lock my rate and the numbers weren't close, still had a 13K funding fee & other amounts that didn't seem right on the prelim CD while trying to lock my rate.

This would be a 5-star rating If the Finance company would have done a better job, but I went with a different finance company.

Homeward is amazing! I will use no one else in my home buying processes.

This company shows a shameful lack of respect or regard for the people it has to deliver homeward to .
Yet again after another sarcastic phone conversation with one of your operators as you were over a week late with a due delivery ,you then insist on delivering at 6.45am ! My husband is stood outside to try and ask your driver to please not slam his doors as our 8 year old Daughter suffers from CVS among other acute conditions and you can bet he wont listen .he always comes outside sociable hours
example 6.30am or 10.30pm !
We get this service as for a long time we were actually out of their "area for delivery " and during pandemic (which we are still sheilding from covid, it's still out there !) They would send her feed and tubes ,syringes etc with anyone passing by their door I think ,we have video footage of her feed coming with a very dirty man on his very dirty old ,van full of gardening gear and chemicals! When my husband complained and refused delivery ,THIS company was rude and consequently phoned our local level 2 hospital dietician and said we refused delivery and so must be starving our Daughter ! It doesnt take brain of Britain to work out we had some in reserve or we wouldnt have done this ! I am glad we did have some in reserve .
Reason for doing this HYGENE STANDARDS ON YOUR DELIVERY VANS ,PANDEMIC OR NO PANDEMIC
RESPECT OF YOUR 8 YEAR OLD CLUENT ,WHO YOU DONT SEEM TO SEE AS BEING PART OF YOUR CARE .
WHY WHEN OUR DAUGHTER'S WORSE TIMES ARE BEFORE 11AM AND EVENINGS DO YOU INSIST ON UNSOCIABLE DELIVERYS ?
WHY ARE YOUR TEAM RUDE AND DISMISSIVE AND USE OUTRIGHT SARCASM TO PARENTS OF ILL CHILDREN ?
YOU DONT KNOW WHAT NIGHT WE HAVE HAD ,HOW OUR DAUGHTERS BEEN BUT YOU HAVE NO SHAME IN THE WAY YOU SPEAK TO THE FAMILYS ON YOUR BOOKS.MY HUSBAND HAS NO CHOICE BUT TO BE ASSERTIVE AS OTHERWISE THEY HANG UP (WHICH THEY AGAIN DID TWO DAYS AGO AFTER THE LADY WAS VERY SARCASTIC ,SHE ACCUSSED MY HUSBAND OF CANCELLING THE ORDER ALSO ,WHICH WE HADNT ! ITS DISGUSTING ,ITS PART OF YOUR REMIT TO GET YOUR PART OF OUR DAUGHTERS CARE CORRECT .
YES WE ASKED YOU TO TRIPLE WRAP THE BOXES BECAUSE YOU SEND THEM WITH ANYONE IN ANY STATE VAN ,NOW YOU SUPPOSIDLY USE YOUR OWN DRIVERS AND THEY ARE RUDE TOO AND UNTHOUGHTFUL OF TIMES AND APPROPRIATE CURTOSY DUE TO THOSE TIMES !
Honestly Really this is your attitude is it ? Maybe do a different service,DIFFRENT TRADE or get some caring people working at your company, you like sarcasm theres a load of sarcasm from a Notts lass and Mother to two Girls with chronic illness ! ENJOY.
UPDATE ,so just spoke to your Driver (This Gentleman was listening and curtious ) ,Apparently he has already done 5 drops and got another couple to do in our area of Colchester ,At this time in a morning ! Plus apparently We (according to nutricia ) are the only people they deliver to here hence the difficulties with times of deliverys etc.
Sociable delivery times Pllease .
This review has been left after over 4 years of poor customer service ,
Thank you .

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I had a fantastic experience using Homeward to buy my dream home. The market was still competitive when we first made the offer; and I believe that being a cash offer (in addition to not having to sell our townhome first) was the reason that we were selected for the purchase. Everyone was so friendly and accommodating; and process was very smooth and easy to navigate. I recommend Homeward to anyone looking to buy a home who wants a competitive edge.