HomeWizard Reviews 

Made an order and they did not ship after one month of waiting

We had some problems with the P1 meter.

It tooks a litlle while to convince the Homewizard employer by email and whatsapp, its not working anymore, but afterwards he send me a new P1, everything solved. 👍👍

Ordered 3 Battery packs somewhere in May 2025. Had to wait months due to high demand , what is fine, they kept me informed. Then somewhere in August news came... They will be delivered soon. Please pay a lot of money... So i did. Then early September I got the track and trace. 3 links. 3 packs. But 2 arrived.... And then the nightmare started. No customer service... Just a chat bot. Telling you to contact the supplier... What I did... Multiple times hours on hold and days of continues contact via telephone and email. Nothing. "We did not receive the 3rd battery from homewizard"... So tried the chatbot again,... Nothing. Few days later a email came. Thank god I wrote back a person... "Well look into it"... Then a few days later a email "it was delivered says the transporter... But they will check again and if its not then they will try again".... How ?? They did not get it. So I called the transporter again. Told me they were depot XX and have not received the battery from depot YY... So contacted email home wizard again. Nothing. It has been 3 weeks since delivery and 1 week since last reply. Legal support is standing by. Will report theft to police if they don't reply. Have a nice day .

Edit. After this review i got human contact. Took another 2 emails but new battery sent and within a day delivered and up and running.

Let me be clear for those in search of reviews. I am very satisfied with the hardware. Just not a fan of a chatbot customer service. So if all goes well there is no issue. Thanks for sending me the 3rd battery.

Had to edit again.
1 battery is dead after just a few weeks. I guess when it rains it poors. And yes I had the pleasure of using the chat bot again. But within 2 days I got reply and after the usual questions they would send a new pack. Sadly somebody forgot to press enter on the order. So after a few days i had to check again but instantly got the track and trace. Now fingers crossed it will be delivered and that was the end of issues for me.

Update again.
Trace was delivered during the delivery window but package received.
But now the new unit is not connecting to the WiFi. After several attempts on different locations and reboots, I let it just stand Idle for a few hours then rebooting everything again including my phone and network it worked fine. No clue what happened.

Edit again:
New battery is dead. 1 cycle now no discharge... Had to contact the chatbot again and am looking forward to new frustrations....

No response. I have been writing to them since Sep 3, it is Sep 12 now, and I still haven't received a response to a product that doesn't work with my installation. If they can't handle the volume of support queries, they should close down for orders.

I had a problem with the battery and dealing with the AI-bot is a real challenge for everyone's patience. But once you clearly state that you want to speak to a real person, things get more simple. It still takes time, but in the end they will solve your problems.

When they work, the products and the subscription all work really nice! Let's hope everything keeps on working.

I explicitly asked before ordering which company they ship with, because I don't want to have goods delivered by a company that doesn't pay taxes. Homewizard told me they are NOT shipping with that company, so I ordered.
However, it was exactly the company I don't want which delivered the package!

Homewizard lies to assure their sell.

Not to be trusted!

UPDATE after reaction Homewizard: I obviously contacted support. And guess what? Nobody could tell me "what went wrong".

I ordered a P1 Splitter. It was send but not delivered by DHL. Contacted HomeWizard by chat. (That's the only way to contact them, very bad!) Still got no answer from them in the past 48 hours.

#ORD2514745923

On their own website it clearly states that if the battery fully discharges every night, it is seriously detrimental to the health of the battery.
On their own website it also says that to avoid the battery discharging fully, you can create some specific smaller setting in the app. However, this is not actually possible so I reached out to customer services to ask how I create this smart setting.

I started a chat and when I got to a real person, they (Sam), asked me what the problem is and I explained and I never heard a single thing back from this chat .
I tried the email option and did not hear back in 4 days so I emailed again. Eventually they (Robert) emailed back to ask what the problem is so I explained. I got one response which was "have I connected the battery?", Which I affirmed, and then did not hear anything back for another 2 days.
After 2 days I received the answer that it is not possible to protect the battery by stopping it from discharging every night.

So although the acknowledge that it discharging fully overnight is very harmful for the battery, they do not have any thing in place to prevent the battery from discharging despite saying on their own website that they do. Customer services is incredibly slow and I would say a joke. I do not know if Robert was being sarcastic or not when he asked me if I had plugged the battery in.

DO NOT BUY THIS PRODUCT if you want a battery which lasts for a long time because, according to their own customer services, they provide no solution to protect the battery from discharging every night.

The HomeWizard P1 Connector provides great insights into our electricity, gas, and water consumption. It helps me optimize the use of our solar energy, making our home more efficient. There's even an API available, which adds a lot of flexibility. I highly recommend this product!

Made same experience as others. Failed delivery within Europe, destination Austria. Device seems to be in USA according to tracking data. How can a company fail with a simple delivery within Europe? Shame on HomeWizard. Refund or new delivery? Impossible to ask for. No communication channel works.

They knowingly send out broken products. Because they have a production problem they make you test it yourself instead of making sure their products are not broken... Sure they replace it but it still feels kinda crappy

I have a defective P1 Meter (red light issue) and have contacted support multiple times without response. Please help me resolve this.

And I tryied this:

I have tested the device in the following situations:
1. On my own smart meter (Sagemcom CS 50001), confirmed by Enexis as P1 active.
2. At a neighbor’s home (with a working P1 connection).
3. At another house where an existing HomeWizard P1 is working perfectly but on mine was not working.

So looks like the equipamet is not working but no support at all...

I ordered a P1 Meter. The package was delivered in two days, but with an empty box. Tried contacting them, but it has been three days and still no replies. Terrible or non-existing customer support

don't order from this company. I have waited 2 months for them to sent me the products. They told me they are going to send me a second one when the first one didn't arrive but nothing happens. There are better company's to shop from.

I have a similar experience as Jan Pieter. I ordered a P1 meter and an Energy Display on the 17th of January. I still haven't received any information whether the items are on their way or not. On the 3rd of February they said that they hope to send the items within three days and on the 4th of February they sent an identical message (a copy) saying that they hope to send the items within three days. Since then there is no update in the Track&Trace and Homewizard is claiming that they will start an investigation together with Deutsche Post. In a later update they are blaming Deutsche Post and that they can't get in touch with them.

Bought the P1 meter and the shipment arrived quite quickly. The package was already opened by someone (the sticker was ripped), probably returned by an another customer?

Too bad the product doesn't connect to my wifi except very randomly and may or may not keep the connection. It's fine, sometimes it's bad luck, but the customer care was frustrating. I provided all the information they needed plus screenshot, and but I was getting some generic replies, obviously there was no one really reading my messages. I even got the same generic reply two times, asking the same basic stuff I already had provided on my first message. I had to wait for 1 or 2 days between each reply. I was hoping this was completely solved in 1 or 2 days. I lost my 30 euros and I will deal with it.

Customer support is a nightmare. I ordered an adapter and something went wrong when it was sent, it was never received by the german post.
Contact via the bot is useless. After a day you get a still automated response from the "team" saying yes there's a problem add up to 3 days for us to fix. Long story short .. after more then 2 weeks and several times going through the useless bot just to receive no answer or excuses, I'm still waiting for my order to be sent.
Not sending another little adapter that probably costs less than a euro is more important than looking after a customer.

Terrible Communication – Order Never Sent!

I placed an order on January 24th (ORD2514551549), and they charged me immediately but never shipped my item! No updates, no communication—just silence.

The only way to contact them is through a useless AI chatbot on their website, which offers no real help.

This is completely unacceptable. Avoid this company unless you want to be left waiting with no answers!

Products are great, the support the worst you can expect - you ask something, you attach pictures and detailed text to explain an issue, then it takes ages and you get a standard reply like we dont understand your questions please attach a picture. So they are ignoring or not receiving the attachments through their chatbot or do not understand at all English. Delivery times by the way very long one month in average.

Have the P1 meter for a few days and already ‘server’ problems with them for hours!!!
When this happens often I must look for a better solution than homewizard…