HoneyBook Reviews 625

I like honeybook because I can manage my entire business in one platform. From email automations to invoices and payments, honeybook has everything I need to run my business. I like that they send you alerts when a client has opened an invoice, they also roll out updates and new features regularly to improve the platform.

Disappointed. Cost has gone up almost $200 for the essential annual membership from 2024 to 2025.

I upgraded to the essentials account and was able to have the AI create an automation without me having to create it and it will now save me time.

My company has been with HoneyBook for seven years. Originally they were small business focused, thoughtful foresight, and a company you could believe in. I understand that companies need to change and grow. However, HoneyBook has gone about it all wrong. They’ve increased the prices significantly - and announced around the holidays at that! The got rid of their popular HoneyBook facebook group where users could discuss topics. They switch to their awful forum. They’ve become very feature rich but it’s come at a cost. It seems they are more worried about announcing new features without truly testing them. The features error out constantly. They claim they haven’t increased prices in years but they have under the guise of tiers and removing features to other levels to get more money. The CEO Oz has been named “Out of touch OZ” for good reason, he seems to have forgotten his roots and is now chasing the almighty dollar at the expense of small businesses. It’s insulting when they are doing constant give aways and discounts for new users but abandoning their base. Months ago there was a major outage and a few small ones since. The CEO cares more about playing cover up than coming out immediately and owning the problem. I’ve never met a CEO who avoids his customers. I highly recommend they read the book Founder Brand - they might learn something. I feel bad for the staff because they are incredible and nice.

CRM that doesn’t own up to the price increase . A lot of CRMs have the same features as HoneyBook with lower price tag. For a large studio like myself I still have to use other apps to streamline my workflow.

It's not as easy to set up as I thought. I would have liked an intro that explained the steps, saying "setup the invoice so you can get paid" is not the only reason to do this, the invoice is tied to a lot! So many examples like this, I wish I shopped around before signing up.

HoneyBook makes managing my photography business easy. Premade templates, forms, brochures, inovices, contracts and more make it easy and fast to respond to inquiries and clients. I used to spend hours on these tasks every week and now it's a few minutes. I only wish I had used Honeybook sooner.

Great CRM! Highly recommend!

We’ve been using Honey Book for our wedding and event planning business, and while the platform does offer many helpful features, our overall experience has been frustrating. It took us a long time to figure out how to navigate and actually work with the system (and still learning to integrate other software). The learning curve felt much steeper than we expected, and at times, the setup process was more time-consuming than efficient.

As a boutique planning company, we need tools that feel intuitive and streamlined, especially when we’re managing multiple clients and complex timelines. HoneyBook does provide value once you understand it, but getting to that point took significant effort on our part.

We truly hope Honey Book continues improving its onboarding experience, user-friendliness, and overall workflow so businesses like ours can maximize its benefits without the initial overwhelm.

Great app for startup business. The price has gone up quite a bit these past 2 years though.

Fantastic platform with loads of features. Been using HoneyBook for a few years now for video production and can't imagine life without it. The system does a great job of containing all elements of a given project (contract, emails, invoice, payment, notes, etc) into one organized location. Support is great, too!

So the software when I first got it was wonderful;

I’m all about updates but their QA process is horrible and having us end users experience the issues and then asking us to provide steps to reproduce na not happening invest ina replay session so your team can address items

I like the service. It’s great. However, the steep price increase over the years is not worth it. I only use HoneyBook when I absolutely have to now, and if I’m being honest I’m looking for an alternative because the service has not improved enough, in my opinion, to warrant the new price.

Everything is good but the starter pack I feel it’s too overpriced, I felt like the 20 dollars a month was reasonable in the past.

Wonderful product, a little on the expensive side for small businesses.

As a portrait photographer I really only need a place to house my clients, send out invoices and contracts. I am NOT interested in AI at all. And the changing of the platform all the time is not helpful. There are may of us photographer who feel the same way. It's not taking any time off our hands because the platform is hard to use. I do not use any automations as I like direct client interation.

It's difficult and extremely time consuming to get going and get things figured out from the ground up. I very much dislike that you can't connect with someone to get help, you just have to go search and keep searching on your own to find answers. It's challenging and time intensive if you've never done this before.

It’s so seamless once you figure it out. But honestly figuring it out is very hard….