HoneyBook Reviews 627

It’s so seamless once you figure it out. But honestly figuring it out is very hard….

OVERPRICED - yearly fee and transaction fees. KEEP legacy files. Make sure no outages happen. Make more user friendly for user and client.

Too confusing and too expensive. I prefer a simpler platform that is not so project based. I do like their invoicing but otherwise I will be sticking with a more simple platform that is more cost effective.

Don't get me wrong, the customer service is friendly and I think they are really trying to help. The platform looks shiny cute and cool but, for me, is one of the more frustrating tools I use. First you MUST use their payment method when sending invoices there is no straightforward easy way to send an invoice with our a "pay now" button. You can't turn off the online payment option or pass fees onto clients. For some this may not matter, for me it's a headache. I think the back end of this was built in a way that really limits the flexibility of the platform. I have been using HB for 6+yrs only reason I stay is its too much work to change platforms. I work events, I work with many of the same vendors but each with new clients. The user experience is really hard to navigate (most of my event planner friends ask me NOT to send them Honeybook files) because of how confusing the "project" space is. If you work in events, you likely share clients with other businesses, but you must re-add the business i.e. event planner, photographer or other vendor and "attach" them to each project This sounds nice but really creates a plethora of disconnected correspondence and confusing workarounds for files and workspace access. As it's not as simple as them being copied on emails and those emails being organized easily via an outside email client (apple, google, etc). The new workflow automations are really confusing and again, require workarounds to use logically. Just be sure research throughly before signing up, it will work wonders for some users and ones with more detailed needs, i.e. multiple brands, employees, calendars or clients that share other professionals, it can really be tough to use.

Expensive with unhelpful customer service.

I love their product/service and software but their pricing is ridiculous!! Just had a nightmare experience trying to downgrade my account to monthly fees instead of yearly due to the fee increase and an automatic renewal — with NO warning it was about to take place— and was still charged a full year!!

Very buggy. It takes weeks for the HoneyBook team to resolve them. The customer service is not supportive at all. I keep encountering new bugs. Please increase the quality of the project.

I was genuinely excited to try HoneyBook. The interface looked clean, the concept was strong, and I was ready to move forward past the trial. But the moment I started asking real questions — integration-level questions that matter for running a modern business — the entire experience fell apart.

First red flag? Zapier support. Two triggers. Two actions. That’s it. So I respond to Katie, who reached out offering help during my trial. I asked if HoneyBook could do what any serious business platform should: update contact records, sync data (e.g., from Xero), or post internal comments through Zapier.

Her reply? A vague, surface-level response that completely missed the point. It felt like a canned reply designed to pacify, not actually help. So I followed up immediately, re-explaining my questions with even more clarity.

And then… silence.

No reply for days. When she finally responded, it was a flurry of excuses about being busy with demos — but again, she ignored what I actually wrote. I specifically mentioned Xero (QuickBooks' biggest global competitor), and she responds by asking if I use QuickBooks or “another system.” So either she skimmed my email or had no idea what Xero is. Either way, if you don’t know what Xero is in 2025, you're not qualified to be guiding serious businesses on operations software.

When I pointed this out — professionally but directly — and asked to escalate to someone who did understand these questions, I got total radio silence.

Here’s the thing, Katie’s not the whole problem. She’s the symptom. HoneyBook’s entire sales experience seems built around keeping things lightweight and surface-level. If you're a business that just wants pretty invoices and to be herded through a demo — perfect. But if you ask technical, high-level questions before pulling the trigger, you’re seen as a burden.

That’s a dangerous sign.

If I’m already being ignored during the trial, what kind of support would I get after I’ve paid? When my client data is in your system? When my team is relying on workflows that your Zapier limitations can’t even support?

I wanted HoneyBook to be the answer. But if your ambition as a software company stops where mine begins — we’re not a fit. And for others like me, look under the hood before you sign up. The UI is slick, but when you need real help, the silence is loud.

Good luck, HoneyBook. You have the potential to be great — but not if your culture shrugs off serious questions as inconvenient.

The product overall is good but no way to reach customer service over the phone only via messages

Too many steps to get things completed wish it was more simpler

The information on how to navigate is great

No phone support and chat support always asks for way too much information. For example, when I tell them that I have clients that have not been able to submit payments, they ask for everyone of the client's emails that were having issues and the error message they received. They are never there when I need them, then you have to respond within 4 hours, or the ticket is closed and you have to reopen it all over again. It's a broken system for a program that is more expensive than competitors. I used to really like it until my business grew and I started using it more. Issues are never resolved.

Ease of use as a CRM, proposal and invoicing platform

Super responsive and helpful team.

HoneyBook is easy to navigate and keeps me on track with projects, calendar, events and payments. It's an all in one stop for me!

Has made running a business so seamless.

I just booked my first coaching client with Honeybook and got paid because their templates were so awesome! I'm excited to see what this does for my business!

All around has everything I need in one place. Full visibility and customization for each client or completely streamlined. There’s some learning curve but lots of video resources to help with any question.
I’m probably only using half of all its capabilities.

HoneyBook has transformed the way we do business! We absolutely love the automations that streamline processes, template file creation for everything we need, AI assisted responses (that are honestly top tier!), and seamless invoice processing (among several other features). We were skeptical at first as the platform takes a bit of learning (even for tech-savvy folks), but once we got a hang of it we were moving like a well-oiled machine.