Honeywell Reviews 

Heater broke after 3 months occasional use. Not a cheap one either. There seems to be no way to activate a warranty claim. I tried online - obviously it's not Honeywell themselves - something called 'Helen of Troy!' Of course, Helen was responsible for bringing down the whole city/empire. Maybe this warranty company could be seen to bring down the entire group of companies it has conned into managing their warranties? Anyway - I digress - I filled in the details on email and pressed 'send email.' Nothing happened - not on Firefox, Safari, or Crome. Nice. Waste of our lives...

Marco was extremely helpful and knowledgeable. Was able to solve the issue with my online access to my thermostat. He is a valuable asset to your customer service.

After being on hold for an hour and 45 mins Honeywell disconnected the call...unbelievable.

Tried to get tech support on both phone and chat, after 40 minutes I quit.
POOR SERVICE

It was the absolute worst experience. Spent hours and hours on the phone with Honeywell reps and never got the WiFi connected to my laptop, phone or iPad or any other device I own. In fact I had to reprogram the device as it changed the settings and it took over an hour on the phone with the rep to get it back to the original setting as it would only blow cold air. Never would I recommend this product.

Honeywell Resideo Customer Care DO NOT CARE. I was still unable to reconnect our wi-fi thermostat after trying all suggested solutions. Nov 23, 2020, I placed a call to Honeywell's Customer Care and was on hold for 2.5 hours and then my call was disconnected by Honeywell. If I call again, I will need to wait in line again possibly for another 2 hours and will get disconnected again. What is the point of reaching out for help?! I begin to suspect if Honeywell's Customer Care is staffed at all. Totally frustrating with this kind of in-name-only customer service. My rating for this company is 0 star. I hope we never had chosen this Honeywell thermostat TH8320WF product.

I would rate Honeywell a zero if possible. They have the most horrible customer service of any company that I know. Been on hold for 3 hrs & 4 hr for a live chat. Magically the live chat person goes away after says they can help. I finally said to heck with it & bought another brand thermostat & can honestly say I will NEVER own an Honeywell product. Only had this because it came with the new house. Horrible horrible horrible company!!!

No communication, waited for hours on the phone and tried it a couple of times during the day no one picks up, no reply to my emails. Don't even think about buying a product of Honeywell. Unfortunately can't get a negative review, it would be -5 stars.

Called said 2 hour wait to speak to someone.... Will be reporting to BBB.

Terrible customer support. Left me on hold for more than 45 minutes before I finally hung up. Simple issue relating to the water heather not working properly and a possible warranty issue.

Have been a loyal customer with these guys for over 40 years. No value to them for customer loyalty. Need to find another company.

If you are hoping to find a company that supports their products and loyal customers, keep looking.

I called honeywell support today for help setting up an evohome. I basically just needed to be told how to pair/bind the controller to the relay. A guy called David took the call. David refused to tell me how to do it and kept telling me that I should be trained. I asked to speak to his manager and he refused. I asked to speak with someone else and he refused. I was saying to him that I just need basic setup information and he then told me that I was apparently interuping him and he will end the call if I do it again. I asked if I was a homeowner looking for this advise what would he say. At this point he hung up the phone. The evohome seems to be as bad a system as their customer service. ** As an update, after figuring it out myself, all David had to tell me was to hold down the settings button to enter installer mode. He is so rude and so bad at his job. I really regret installing this for my customer as after only two weeks I'm back re binding the boiler relay because it mysteriously unpaired leaving the family in the cold. There is a cheap feel to all of the components and I would be amazed if the system lasts.

I bought a open box water leak detector from amazon, was trying to set it up but the app told me it’s registered to another user and need to contact support.
I reached out to support and they told me because it’s a “security device”, I have to wait at-least 3 days for them to release it. I asked is it the same for a thermostat and they said no, a thermostat can be released right away.

I said that’s really stupid how they categorize their devices. I asked to be transferred to a manager and even the manager is useless. Kept going back to the same process process process. I said just because a process is made doesn’t mean it can’t be changed and it’s not always perfect. It needs to be changed because of age and need.

He (Alejandro) blew me off and gave me the generic reply.

In the end I boxed it up and return it to amazon. Got an dlink water leak detector instead for cheaper. Bye bye Honeywell. I do not and will not recommend this brand to anyone.

I want to get technical support for my thermostat, and on hold for now almost two hour, looks like no one will never answer because their website said close at 5pm cst. I have been holding since 3pm. two hours no answer.... what a bad company

Charles Arnold would turn in his grave knowing his bathroom pull switches MK made are now outsourced by HONEYWELL who took control of MK to CHINA manufacturers who then ship them back across the world to the UK. Made In England is what I want to see.

Really, forget it, DONT BUY!!!
Had a Honeywell system for our W-installation installed some years ago. if it works it works but once things are getting a problem you are really deep in the mud. Support sucks if at all support. and its unbelievably expensive, hourly rates of 150euro or more because there is always a software specialist needed to see whats wrong, spare parts are more then 200% of original purchasing price. Legacy support is something they have not heard ABOUT AT ALL. If parts fail that are no longer sold by them you are confounded to second hand market.
STAY AWAY is my advice

Bought a honeywell smart thermostat. Had an issue and the install guide said to call the support number for help with this situation. Working from home so no problem. Dialed in on hold while working. After 2 HOURS decided to put everything back in the box and return it. Bought a Nest. I wont buy any honeywell garbage again.

Bought a Programmable thermostat by honeywell.
The face plate broke off while installing.
Now only blowing air.
Should've bought the warranty, could've gotten my money back.
So cheap."Easy to use"Quite the opposite.
Makes sense, made in the usa. Despicable

My family bought a portable Honeywell Dehumidifier 70 pint for use in the basement of our lake house in 2015. The Honeywell Store Customer Service was always available to us through their 800# for any question we had with setup or maintenance. Recently, the Dehumidifier stopped working. We called Customer Service and submitted our complaint and purchase documentation. Honeywell has replaced our unit with a new 70 pint unit. There was no hassle or unreasonable requests from Customer Service. They were prompt, giving email updates and follow through shipping. My family is more than pleased and highly recommend doing business with the Honeywell Store.
Thank you, Happy Customer in KY

Received a used full face respirator. It had already been opened and it had hairs on it.

We telephoned about our gateway sent photos as requested
Heard nothing back
Rang the next day they hung up on us!!😡