Hoodie Lab Reviews 

1,431
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality of the products, including hoodies and t-shirts, often highlighting their design, comfort, and durability. The variety of styles and colors available is also frequently praised. However, a significant number of people experienced extremely long delivery times, with orders often taking months to arrive, far exceeding initial estimates. Many also reported poor communication and a lack of responses from customer service regarding order status, sometimes receiving false information. Some reviewers noted inconsistencies in product quality, with issues like visible sewing mistakes, poor fabric, or incorrect sizing.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the actual product as very good,... See more

Order

Users describe widespread dissatisfaction with order processing and delivery, with many reporting significant... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that customer... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the products as very good,... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing extensive delays and missed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,431)

94 reviews in the last 12 months

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Rated 3 out of 5 stars

Great design, awful fabric.

The designs on the hoodies and shirts are great, very nostalgic and well made. However, I really dislike the fabric. It's 100% polyester, and it made my skin feel like it was suffocating. Even though it says the fabric is breathable and moisture wicking, it doesn't feel like it. Polyester doesn't do those things. I had to take it off after a couple hours because I was sweating.
I really wish they'd use 100% cotton.

October 7, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic shirts, but too long of a wait

The shirts themselves are fantastic. They feel very high quality and are very comfortable. However, it took a month to get delivered from the time I ordered them. Would have given 5-stars if the delivery date was more accurate when purchasing.

October 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Quality not Quantity

The quality of printing is by far supreme the colors truly pop. I wish there was another option instead of a hoodie but I like it all the same. Definitely have already received so many compliments on it and it helps keep my students distracted and allows them to regulate themselves by finding their favorite artist on my jacket.

September 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing ! The sweatshirts looks exactly like the pictures ! This company is not a scam, you can buy their articles ! Love it !

September 19, 2024
Unprompted review

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