Found a little gem, a chocolate business in Bakewell fabulous Holdsworth chocolates , i would go as far to say the best choice,flavours & variety in the UK, well thought out selection & quality avai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choice of chocolates - which are top quality! I'm a regular buyer, especially of your dark chocolate options. A lot of big chocolate names (Thorntons, for example) have gone down the 'shrinkfl... See more
For some reason the large box of Holdsworth Chocolates are no longer stocked in our local John Lewis store. Therefore, a little wary because it's food after all, I ordered online. Very quick de... See more
We received a box of The Signature Assortment, Holdsworth Chocolates as part of a Christmas gift, and only just opened them this week. I have to say these are the nicest chocolates I have ever eaten.... See more
Company replied
Company details
Written by the company
Holdsworth Chocolates is a handmade chocolate factory, based in the beautiful market town of Bakewell, in the heart of the Peak District. Creating exquisite, handmade British chocolates, in fully recyclable gift packaging. Shop our collections online, through one of our stockists, or visit our factory shop & see where the magic happens. We create a selection of handmade confections, including creamy caramels, fluffy creams, nutty pralines & decadent ganache truffles, all blended with natural flavours & single origin sustainably sourced cocoa, to create moreish flavour combinations. We also have a 'Bee Friendly' range, created from a selection of stunning plant-based ingredients & enrobed in delicious OatM!lk & decadent Dark Chocolate, 10p from each box purchased in our 'Bee Friendly' range, is donated to 'The Bumblebee Conservation Trust'. And our brand new 'Decadent Dessert' selection, if you love indulgent & tasty treats, the Dessert selection is the perfect choice. Choose from single variety ballotin boxes, or our mixed gift box, filled with 5 different flavours.
Contact info
Holdsworth Chocolates Limited, 1-7 Plante Building, Riverside Business Park, Buxton Road, DE45 1PT, Bakewell, Derbyshire, United Kingdom
- 01629813573
- info@holdsworthchocolates.co.uk
- www.holdsworthchocolates.co.uk
4.8
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ONLINE ORDERING WAS EASY, QUICK AND QUALITY NOT AFFECTED
For some reason the large box of Holdsworth Chocolates are no longer stocked in our local John Lewis store.
Therefore, a little wary because it's food after all, I ordered online. Very quick delivery, same price as in the shop (not for little orders natch) and no difference in quality.
The chocolates needless to say, but I will, are fabulous.
A must have recommendation.
October 24, 2025
Advertisement
Use of palm oil
I have previously very much enjoyed Houldswoth's chocolates but something has changed. The chocolate does not melt in the mounth as it used to and has a slight chewyness to it. Holdsworth's also use palm oil in their products, this really would put me off from buying Holdsworth products in the future.
June 13, 2026
Unprompted review
Reply from Holdsworth Chocolates
Hi Tim, Thank you for taking the time to review our products, we sincerely apologise that you weren't happy with your purchase, we aim to ensure that all of our products reach our customers in perfect condition. Please do let me know which box you purchased, where the box was purchased from & the best before date on the box, so we can investigate further and see why your chocolates were not up to standard. May I reassure you, we haven't changed any of our recipes, we also do not use palm oil in all of our products, the only chocolates that contain palm oil within our range, are the decadent dessert collection - this is due to some of the raw ingredients included within this range, in our standard range, none of the chocolates contain palm oil.
I do hope this helps, please do let us know the information regarding the box you purchased so we can look into what may have gone wrong with the product you received. Thank you - Holdsworth Chocolates
Great products
I've now bought from Holdsworth several times; last was for Christmas presents 2025.
Excellent products; beautifully boxed; good service both online and in-store.
Recommend.
December 15, 2025
Reply from Holdsworth Chocolates
Hi Mrs Vree,
Thank you for taking the time to write us a review, we sincerely apologise that your parcel hasn't arrived & your email hasn't been responded to, if you have emailed orders@holdsworthchocolates.co.uk this is a mail address for order confirmations only, so we do not have access to monitor emails. If you could please email beth@holdsworthchocolates.co.uk with your order number, we will of course rectify this issue as a matter of urgency.
Thank you again for your review and we hope we can get to the bottom of this.
Delicious quality chocolates.
We received a box of The Signature Assortment, Holdsworth Chocolates as part of a Christmas gift, and only just opened them this week. I have to say these are the nicest chocolates I have ever eaten. Beautiful flavours, great variety and the quality is first class. I highly recommend these to all chocolate lovers.
January 19, 2026
Unprompted review
Reply from Holdsworth Chocolates
Thank you for taking the time to write us such a wonderful review!!
We're delighted to hear that you enjoyed the Signature assortment and the selection was to you taste!
Thank you again - Holdsworth Team
Advertisement
Simply the best…
We’ve tried a few alternative chocolatiers over the years but none of them come close to Holdsworth and it’s n our doorstep. How lucky are we?
January 12, 2026
Reply from Holdsworth Chocolates
Hi Hilary,
Thank you for taking the time to write us such a lovely review!
We're delighted to hear you enjoyed your Holdsworth handmade chocolates!
Excellent
Quick delivery. Item arrived in excellent condition and chocolates amazing
December 29, 2025
Reply from Holdsworth Chocolates
Hi Patricia,
Thank you for taking the time to write us a review! We're delighted to hear you were happy with the delivery service, and of course your handmade confections!!
I ordered a box of Renaissance…
UPDATE 22/02/2026
Holdsworth Chocolates emailed me following their reply above, and quickly sent out a replacement box of chocolates, which was in perfect condition! Their customer service and the chocolates themselves were brilliant. I think this was an issue with poor storage at Amazon, and nothing to do with Holdsworth Chocolates themselves. I've therefore changed my review rating and would recommend without reservation.
ORIGINAL REVIEW:
I ordered a box of Renaissance Chocolates from the Holdsworth Chocolates store via Amazon. When they arrived, some had clearly melted at some point and others were covered in white streaks and powder, which I've since read is sugar/fat bloom, common to out of date chocolates.
I therefore had a look at the Best Before sticker, and the last digit of the year had been ripped away (May 202 ), leaving me with no clue *what* year these chocolates went out of date.
I understand that items can get damaged, but selling chocolates that are clearly *at least* 8 months past their BB date is pretty untrustworthy. Luckily, Amazon gave me a refund, but now I have no gift to give. I will never buy from this company again.
January 15, 2026
Unprompted review
Reply from Holdsworth Chocolates
Hi, Thank you so much for bringing this issue to our attention and allowing us the opportunity to resolve the issue. Again, we sincerely apologise for your original experience, but we're delighted to hear that the replacement chocolates you received were enjoyed!
ORIGINAL RESPONSE: Hi, Thank you for taking the time to write us a review.
We sincerely apologise for your disappointing experience. All of our chocolates are handmade, hand finished and hand packed, allowing us to monitor every process before we dispatch our chocolates. Each box has a 6 month best before date on it, when it leaves our factory - we send our chocolates off to a laboratory for shelf-life testing to ensure they are stable for the entire 6 months. However, if the chocolates are not stored in the advised storage conditions, which we send to all of our stores, warehouses and haulage companies, then unfortunately this can affect both the taste & texture of the centres. It seems from what you have described, that at some point during the journey to you, your chocolates have been exposed to high fluctuations in temperature, causing them to 'bloom' - this creates a 'dusty' looking coating on the outer shell of the chocolates. It also seems like your box has been damaged in transit, unfortunately, once the chocolates have left our factory in Bakewell, we have very little control over how they are handled by Amazon warehouses & delivery drivers, and at times, this can mean that the chocolates arrive in less than perfect condition. This is not how Holdsworth Chocolates intend for our handmade confections to arrive with customers, we expect to deliver our chocolates in perfect condition. If you could please email us at info@holdsworthchocolates.co.uk with an image of the damaged box and the chocolates, along with your full postal address, we will of course look into this & contact Amazon, and send you a fresh box to enjoy.
Thank you for bringing this issue to our attention!
Holdsworth Chocolates
Reply from Holdsworth Chocolates
Hi Graham,
Thank you for taking the time to write us a review!
We're delighted to hear you enjoyed your handmade chocolates!!
Advertisement
Say happy birthday with a box of chocolates
Bought a beautiful box of chocolates for my wife's birthday.She was over the moon at the wonderful selection of chocolates and the whole presentation
January 8, 2026
Reply from Holdsworth Chocolates
Hi Martin,
Thank you for taking the time to write us a review.
We're so happy to hear that your wife enjoyed her Birthday chocolates, and this is such wonderful feedback that we will pass onto the team!
Ordered chocolates before Christmas did…
Ordered chocolates before Christmas did not receive them and has ignored my emails, so now it’s gone to our credit card company to deal with.
Such a shame as we did like there chocolates.
But they have now lost our custom.
December 17, 2025
Unprompted review
Reply from Holdsworth Chocolates
Hi Sue,
Thank you for taking the time to leave us a review, we sincerely apologise for your disappointing experience, may I reassure you this is extremely rare & after looking into your order, it was dispatched on the 17th December & seems to have been lost in the Royal Mail system - we're very sorry about this, and we completely understand how frustrating this must have been. We have now refunded you in full for your order & we will of course post a box of chocolates out to your address, again, we're very sorry for your disappointing experience and we do hope you enjoy the chocolates that you receive - Thank you - Holdsworth Team
Holdsworth chocolates Bakewell outstanding quality & flavour
Found a little gem, a chocolate business in Bakewell fabulous Holdsworth chocolates , i would go as far to say the best choice,flavours & variety in the UK, well thought out selection & quality available. Bought as a gift for me at xmas, i have since posted boxes onto family in Nottingham & Lincoln they all agree .
2nd to none ordering online very easy try them for yourself absolutely 5 stars
December 24, 2025
Reply from Holdsworth Chocolates
Hi Jenny, Thank you for taking the time to write us such a wonderful review!! We're absolutely delighted to hear that you enjoyed the chocolates and of course that you are a returning customer, thank you for your continued custom & we have some new products coming soon!!
Great product
Great product, delivered quickly, well packaged, reasonable price. Now my 'go-to' chocs.
December 29, 2025
Reply from Holdsworth Chocolates
Hi Hilary,
Thank you for taking the time to review us - we're so happy to hear that you received your chocolates quickly
Advertisement
Superb chocolates!
A truly wonderful selection of chocolates. In fact, the best I've had (and I've had lots!).
My only gripe is plastic inserts, which is inexcusable.
December 18, 2025
Unprompted review
Reply from Holdsworth Chocolates
Hi Rhod,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear you enjoyed our handmade confections!
You promptly handled the order right…
You promptly handled the order right after it was made. Everything went seamlessly. Excellent job. Wishing you a Merry Christmas!
December 24, 2025
Unprompted review
Reply from Holdsworth Chocolates
Thank you for your wonderful 5 star review! We do hope the chocolates were enjoyed
Reply from Holdsworth Chocolates
Thank you for taking the time to review us, we're delighted to hear you enjoyed the chocolates you received and that they arrived quickly!
Great packaging and delivery
December 1, 2025
Reply from Holdsworth Chocolates
Hi Ruth,
Thank you for taking the time to review us! We're delighted to hear you were happy with your handmade Holdsworth Chocolates!
Advertisement
Working with Holdsworth Chocolates
We work with Holdsworth Chocolates and love the Chocolates they make. Therefore, we do buy there Chocolates because they taste so good, especially if you go to the factory shop and buy direct, you get the freshest handmade Chocolates which are without doubt amazing.
July 9, 2025
Reply from Holdsworth Chocolates
Hi Mr Sloane,
Thank you for taking the time to review us, we're delighted to hear you were happy with your chocolates!
Excellent service
Excellent service
Wonderful selection.
So good I have placed a new order.
December 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.