Hoodie Lab Reviews 

1,430
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality and appealing designs of the products, often finding them comfortable and durable. However, a significant number of consumers report considerable delays in order processing and delivery, with some waiting months for their items to arrive. Communication from the company is frequently described as slow or lacking, contributing to frustration regarding order status. Conversely, a small portion of people felt that product quality has declined over time, noting issues like visible stitches, protruding fibers, or thinner materials. Some customers also experienced inconsistencies with sizing, finding items to be smaller than expected or different from previous orders, despite following sizing guides.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the great quality, comfortable fabric, and... See more

Order

Users describe negative interactions with order, with many reporting significant delays and unfulfilled... See more

Response time

Clients share negative opinions on response time, with many reporting that customer service is non-existent... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the great quality of hoodies... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent and extensive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,430)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Well made clothing that’s worth the wait

The REALLY well designed clothes took a bit longer than expected to arrive since they apparently create your items after they’re ordered, but it was well worth it since they looked even better in person and the quality work really showed over every aspect. I was impressed which takes a lot.

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent quality

Excellent quality, durability, and fantastic design.
I've never been disappointed with this brand — I’ve had many of their shirts for years and they still look great.
I highly recommend it to everyone.

May 2, 2025
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Rated 2 out of 5 stars

This was the second time we bought a…

This was the second time we bought a hoodie here. Both times the shipping took about three weeks longer than promised, customer service was attentive but could not help.
Two hoodies later, we can report that the fabric starts pilling (small fuzz or lint balls forming on the surface of the fabric from wearing and washing)
after just a couple of months.
We have never seen 100% Polyester pill like this…

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice quality

Very nice quality. I had to wait allmost 6 weeks because of an machine error..things happen...,but it is worth it! Thank you

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

The Flag is wrong

The Flag is wrong, The coat of arms on the flag is the current one, not the one from the Second Republic. The one they have put in place is monarchical, not republican.

April 13, 2025
Unprompted review
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Rated 1 out of 5 stars

I just cant give more than 1 star

I just cant give more than 1 star. And 1 star comes from print quality which is only OK thing in this hoodie or the company. Fabric quality is pure China, that very poor China quality.
Delivery from Sweden to Finland took 2 months. Maybe it would have been even more if we didnt contact them. Customer service one of the worst for long time. They dont give you refund, they always have some fake reason to not refund you. Shirt sizes are China. Shirt is big but the holes are small. Avoid this company at all costs. Save your money!

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Total rubbish

Total rubbish. Measured using their website and it was so small. My head doesn’t fit through the hole, around the wrists is very tight and overall it is too uncomfortable to wear. All this with, over a month delivery and radio silence from them. A total waste of money.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service…

Terrible service,ordered a top February 26th as a gift still not received it😡very disappointed ,false advertising as said would be delivered in 7-10days no sign of item or refund!quick enough to take money!AVOID!!!Going through trading standards now

March 31, 2025
Unprompted review
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