Hoodie Lab Reviews 

1,430
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality and appealing designs of the products, often finding them comfortable and durable. However, a significant number of consumers report considerable delays in order processing and delivery, with some waiting months for their items to arrive. Communication from the company is frequently described as slow or lacking, contributing to frustration regarding order status. Conversely, a small portion of people felt that product quality has declined over time, noting issues like visible stitches, protruding fibers, or thinner materials. Some customers also experienced inconsistencies with sizing, finding items to be smaller than expected or different from previous orders, despite following sizing guides.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the great quality, comfortable fabric, and... See more

Order

Users describe negative interactions with order, with many reporting significant delays and unfulfilled... See more

Response time

Clients share negative opinions on response time, with many reporting that customer service is non-existent... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the great quality of hoodies... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent and extensive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(1,430)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality material

Part of the order was missing, which they did refund. The print on the hoodie was very good but the material is terrible. After wearing once it is already full of bobbles and looking a mess. Also, it took a month to arrive... Too long. Need to improve material quality.

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Big Order at HoodieLab

Great communication with customers

Amazing quality of the hoodies and the prints on them

Fast shipping time

The products were only made after I placed my order, so it's environmentally friendly.

I am more than satisfied.
Thank you, HoodieLab <3

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Super good quality tee shirt

Super good quality tee shirt. I have some for years and it doesn't mouve, the fabric is soft sweet and strong, colors still vibrant. Price are good. Definitively one of my favorite brand, nice job guys

March 4, 2025
Unprompted review
Rated 2 out of 5 stars

Not really impressed with Hoodie lab as…

Not really impressed with Hoodie lab as when I had questions about returns it took them days to answer. I ordered 2 x small sweaters and they are like extra small. I cannot even fit my head through the hole to get the jumper over my head without a real struggle and the arms and cuffs are so tight. I am a size small as I have lots of other sweaters. This is really is for an extra small size. The delver takes over a month and a few items from the first delivery I sent back for exchange was such a hassle that I couldn't be bothered the second time around. Some of the makes and style of sweaters differ in size that it is all so confusing to order.

February 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect

Thin shirt so perfect for summer days 👍 the print itself looks great and accurate and the stitching is perfect.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Many weeks delivery time ?

27.01.2025 = Order
27.01.2025 = paid
Hoodie Lab presents delivery time of 7-10 days at date of Order.
But till now , 22.02.2025 not shipped and not received product.

unfortunately a very negative running experience. a shame and unnecessary, not recommended!

January 27, 2025
Unprompted review
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Rated 5 out of 5 stars

They have high quality hand made clothing.

They have high quality & clearly hand crafted clothing coupled with amazing designs. I’m a personal fan of their Catmoflauge pattern haha! There was a slight mix up in the color on one of my orders, and they immediately started crafting the replacement order and shipped it without asking me to send the incorrect order back. Ivy with their customer service took great care of me and is top notch without question!

Lee from Iowa

February 13, 2025
Unprompted review
Rated 4 out of 5 stars

The hoodie is really nice

The hoodie is really nice. The communication was prompt and they were willing to work with me. The sleeves were a little tight and short. We might should’ve ordered a larger size even though we measured. Overall I would recommend this company.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Worse online shopping experience of my life

Ordered beginning of December as a xmas gift. They said max 3 weeks delivery. Product arrived in February!! Not only that but it was terribly made. The measurements are all off. I ordered a XL and it is smaller than a medium! My head won't even fit through the top hole!! To top off now I have to pay a fee for the return!!

February 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Best hoodie company on the internet!

After the abysmal experience I had when ordering from Fresh Hoods, I was a little nervous to order from another company incase history repeated itself, luckily though the company I ordered a replacement from, I can only describe as the best hoodie company on the internet!
I was kept fully up to speed with every step of the printing process, the order was dispatched exactly when they said it would be dispatched and arrived neatly packed and looking perfect! The quality and fit are perfect, the colours are bright and vibrant and I will most definitely be ordering more, may have to buy some of their T-shirts next time! Highly recommend these guys if you want clothing that really makes a statement!

February 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Still using my blanket after 3 years!

It's been well over 3 years since I purchased a hooded blanket and I still use it frequently! I've washed it several times and the quality is still fine.

The pretty art is a great touch.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered an item on 5th December for a…

Ordered an item on 5th December for a Christmas present, it’s now 18th January and I’ve still not received it. Just says ‘crafting’ and has done ever since I placed the order, every time I ask them for an update they just fob me off and say it will be shipped next week…week after that …. and so on. At this point I think I’ve been scammed.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Great purchase- if you want to throw your money down the toilet!

I ordered one item in November, for a Christmas gift. It’s now January 17th and it still says it’s “in the production” phase. I reached out to the company in mid December and they replied saying that they were behind on producing and shipping orders because of the holiday. (Understandable). They offered to refund my shipping costs, which never happened. I emailed them 2x in the last week and it’s been crickets. Do not order from this company- seems more like a scam than a business !!!!

January 17, 2025
Unprompted review

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