Hoodie Lab Reviews 

1,432
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, noting that items like hoodies and shirts are well-made, comfortable, and durable, often exceeding expectations in terms of fabric and vibrant colors. Reviewers frequently praise the unique designs and wide variety of styles available, finding the artistic expression of the garments to be exceptional. However, a significant number of people express dissatisfaction with extremely long delivery times, with orders often taking months to arrive and missing promised deadlines. Customers also report poor communication from the company, including unanswered emails, inaccurate information regarding shipping, and a general lack of responsiveness to inquiries about order status. Additionally, some reviewers have experienced issues with inconsistent product quality and incorrect sizing, noting that newer items may not match the quality or fit of previous purchases.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the great quality, comfortable fabric, and... See more

Order

Users describe negative interactions with order, with many reporting significant delays and unfulfilled... See more

Response time

Clients share negative opinions on response time, with many reporting that customer service is non-existent... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the great quality of hoodies... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent and extensive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,432)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Still improving

I noticed that the fabrics got thinner, but not really less in quality. On the contrary even, they´ve improved. Still love those amazing designs printed in such a high grade way and put together so skillfully. Top notch clothes. Impressed again!

December 16, 2024
Unprompted review
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Rated 1 out of 5 stars

If you want to wait ages for your…

If you want to wait ages for your order. Order here. Had to contact customer services then suddenly it was dispatched. Waited weeks only for it to be sent to a random shop to be collected with notification that this had been done. Won't order again

November 29, 2024
Unprompted review
Rated 2 out of 5 stars

Took a month to arrive

Took a month to arrive.
Quality is not great.
The main colour on the website was yellow but it was a definite orange when it arrived. Also, the sleeve was a different black to the rest so looked odd.
Be warned that returns from the UK have to be paid for by the customer and they take a restocking fee also.
Would not buy from Hoodie Lab again.

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Gorgeous print, disappointing fabric

It hadn't occurred to me that the fabric could be anything else than cotton. However, upon revisiting the Hoodie Lab homepage I can see it's stated loud and clear that they're using a "super soft poly blend fabric".
It would therefore not be fair to give less than four stars.

December 12, 2024
Unprompted review
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Rated 4 out of 5 stars

Awesome product

Awesome product

Though it came one month after I wanted it. So cancelled order, however they sent it out for free as a goodwill gesture.

The shirt is class to be honest

December 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Still waiting

Order was supposed to be shipped on November 26. Its now December 6, and my order status has been sitting on "preparing to be shipped" for over a week. No word from hoodie lab, or anything. I would initiate a refund, but from what I've read I'm probably better off accepting the loss, and the lesson

December 6, 2024
Unprompted review
Rated 3 out of 5 stars

I recently bought a Trans Galaxy Zip-Up…

I recently bought a Trans Galaxy Zip-Up Hoodie from Hoodie Lab and the quality is impressive, with vibrant colors and well-made textiles. However, the delivery took a bit longer than expected, almost a month, which was slightly inconvenient. The fabric, being 100% polyester, wasn't as breathable as I'd hoped, and there was some pilling over time. Overall, the designs are unique and nostalgic, but the long wait and fabric issues make it a mixed experience.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

very pleased with product

very pleased with product, bought a hooded blanket, took a bit longer than anticipated to come but i think the black friday sales had something to do with that!
very good value, will use them again

December 4, 2024
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Rated 5 out of 5 stars

Great Quality Product!!

Great quality of the shirt, I'm totally happy about it, and this is exactly what I expected when I saw the pictures online.
Size fits perfectly and I love the matter of the shirt (very comfortable and agreable to wear)
Only the shipping is kinda long (one month to Germany), but considering the quality and the quality process around each product they make, it's totally worth it.
I prefer to wait one month and receive high quality product with unique design (like Hoodie Lab products) than wait two days and receive some fake product.

December 4, 2024
Unprompted review

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