Very happy with the washing machine and the shopping experience however the delivery could’ve been better. I was informed after purchase that I would have to wait 5 days which is ok but would’ve prefe... See more
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Review summary
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We found a reasonably priced Hoover cordless vacuum cleaner. We had a 10% offer code for signing up to Hoover's notifications. We waited quite excitedly for our new vacuum to arrive. 5 days af... See more
Company replied
The customer service agent was very pleasant, polite and helpful. Nothing seemed to be a problem to him and therefore not a problem for me! Hopefully his suggestion will work.
Company replied
My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with... See more
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Company details
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Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
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Replied to 99% of negative reviews
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enquiry was for Haier washing machine
My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with one conversation, but both gentlemen very pleasant & helpful. Their payment system was not working unfortunately so they will phone me back.
August 7, 2026
Unprompted review
Reply from Hoover UK
Good Morning Melinda,
Thank you for taking the time to share your experience and for your review.
We’re pleased to hear that, despite the initial automated questions, our team were able to put you through to the appropriate Out of Warranty department and that both colleagues you spoke with were pleasant and helpful.
We’re sorry for any confusion during the conversation and also for the issue with our payment system. We appreciate your patience while we arrange to contact you back.
Thank you again for your feedback. We hope we can provide you with a smooth and positive experience through to the completion of your repair.
Kind regards,
Raeesa
Haier Hoover Candy Team
Between Argos and Candy
Between Argos and Candy, I have 2 washer dryers sitting in my kitchen and neither knows what each other is doing. I regret ever buying an appliance from Argos and the brand being Candy! I have been going back and forth from and to the other for nearly a week now with a faulty washer dryer installed and a new one still in the packaging in the middle of my kitchen. Absolutely fuming is an understatement. Candy, you need to do better!
August 7, 2026
Unprompted review
Reply from Hoover UK
Good Morning AD,
Thank you for leaving a review.
We’re very sorry to hear about the frustration and inconvenience you’ve experienced with your washer dryer and the ongoing communication between ourselves and Argos.
We completely understand how upsetting it must be to have a faulty appliance still in your kitchen, alongside a replacement that remains unpacked, while having to go back and forth between different teams to get the matter resolved.
We apologise that you have been left feeling unsupported during this process. We would like the opportunity to review what has happened and see how we can assist from our side. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Efficient polite and very professional
Efficiency and reliability got me a call out very quickly and on the next working day
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Evelynn Smith
Thank you for taking the time to leave your review.
We are delighted to hear that you found our service efficient, reliable, and professional, and that we were able to arrange an engineer visit for the next working day.
Your kind comments are greatly appreciated
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Understood exactly what I asked .
Understood exactly what I asked .
Very happy with her service.
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Kay White
Thank you for taking the time to leave your review.
We are delighted to hear that our advisor understood exactly what you needed and that you were very happy with the service you received.
Your kind feedback is greatly appreciated.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
The gentleman who answered the…
The gentleman who answered the telephone was very helpful and friendly
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Diane
Thank you for taking the time to leave your review.
We are delighted to hear that the advisor you spoke with was helpful and friendly. It is always encouraging to receive such positive feedback, and we will be sure to share your kind comments with the team.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
My inquiry was delt with quickly and…
My inquiry was delt with quickly and efficentlly give your agents 10 out of 10. Polite and friendly. A posetive experiance.
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Nora and Larry wise
Thank you for taking the time to leave your review.
We are delighted to hear that your enquiry was dealt with quickly and efficiently and that you found our advisor polite and friendly.
It is wonderful to receive such positive feedback, and we will be sure to pass on your kind comments to the team. Thank you for rating our agents 10 out of 10.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Excellent customer service
Excellent customer service, very helpful and pleasant to speak with
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, julie critchley
Thank you for taking the time to leave your review.
We are delighted to hear that you received excellent customer service and that our advisor was helpful and pleasant to speak with.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
I have had an issue that needed…
I have had an issue that needed resolving & have to say customer service team were brilliant thankyou
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Linda
Thank you for taking the time to leave your review.
We are pleased to hear that our Customer Service Team was able to assist you and help resolve the issue you experienced.
We appreciate your kind words and will ensure your feedback is shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
AI answering service is not fit for…
AI answering service is not fit for purpose. Tried to return me to domestic &general. When finally got to Candy customer services had sent wrong customer details. Customer services cut me off. They did phone me back. Washing machine 4 month's old now with water leak from underneath. They where more concerned about how much it was going to coat me if no fault found. Why would I send 40 minutes of my time on the phone if there was no fault.I would like to point out to Candy the item has to be fit for purpose and to be leaking water after 4 months it's not fit for purpose.
August 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Joe O'Brien
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused when trying to contact us.
We appreciate your feedback regarding our AI assistant and the difficulties you experienced before speaking with one of our advisors. We also understand your concerns regarding the questions about potential charges. These are explained as part of the booking process for all customers, but we appreciate that, with an appliance that is only four months old, your priority was resolving the water leak.
We are pleased that one of our advisors called you back after the call was disconnected, but we are sorry that your overall experience did not meet your expectations.
We would like the opportunity to review your case and assist further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Very helpful
Muhammad was very helpful make sure that I understood everything and we've got a repair man coming ASAP
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jack Frost,
Thank you for your wonderful review!
We're delighted to hear that Muhammad was so helpful and took the time to make sure everything was clearly explained. It's also great to know that he was able to arrange for an engineer to attend as soon as possible.
Thank you for taking the time to share your experience. We truly appreciate your support and thank you for choosing Hoover!
Kind Regards,
Chelsie
Haier | Hoover | Candy
I am pretty sure the agent hung up on…
I am pretty sure the agent hung up on me.
I have been calling and searching for filters for the hoover I purchased and it is really not been easy
Awful service
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Winesagasu,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. We understand how disappointing it must have been to experience difficulties when trying to obtain filters for your vacuum cleaner, particularly if you felt your call was disconnected before your enquiry could be resolved.
This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention.
We would love the opportunity to investigate your concerns further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be happy to look into this for you and work towards resolving your concerns.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
The lady on the phone was lovely
The lady on the phone was lovely. Friendly & helpful. Sorted an engineer out as soon as possible.
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon John,
Thank you for your wonderful review!
We're delighted to hear that the member of our team you spoke with was so friendly and helpful, and that they were able to arrange an engineer visit for you as quickly as possible.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your support, and we're pleased we could assist you.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Very helpful
Very helpful, informative (apart from the part when I was communicating to the AI)
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Olga Ghosh,
Thank you for your wonderful review!
We are pleased to hear you found our service very helpful and informative.
I'm sorry to hear the difficulties you have had with the AI, but glad the issue was resolved with one of our service agents.
Thank you for choosing Hoover and we hope you continue to enjoy your appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
This is pathetic
This is pathetic. I called hoover number given to me by engineer to collect & replace a brand new tumble drier & they told me I have to go through Amazon. Which are no good what so ever as I can’t get anywhere with them. £300 tumble dryer bought on the 4/8/26 doesn’t work & no help from anyone. 😡😡😡
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jacqueline anne Stojanovic,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must be to have a brand new tumble dryer that is not working, particularly after being referred between ourselves and Amazon without receiving the support you were expecting.
This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention.
We would love the opportunity to investigate your case further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be happy to carry out a full investigation and work towards resolving your concerns.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Professional service
Professional service and proactive, attentive consultant.
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dina Jawad,
Thank you for your wonderful review!
We're delighted to hear that you received professional service from our team and that our consultant was proactive, attentive, and able to assist you throughout your experience.
Thank you for taking the time to share your feedback and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Excellent speedy service and product.
August 1, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ian Harrison,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both the speedy service and the quality of your product. Providing a great experience from ordering through to delivery is something we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing Hoover. We truly appreciate your support and hope you continue to enjoy your new appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Purchased the HF3 anti hair wrap and…
Purchased the HF3 anti hair wrap and really surprised with the performance. We have 2 dogs that drop hair and dirty, it picks everything up and never gets stuck on the brush. Powerful suction. Only negative is the battery runs out quickly if on powerful mode.
August 6, 2026
Unprompted review
Reply from Hoover UK
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear you're pleased with the performance of your HF3, especially with two dogs in the house. It's great to know the anti-hair wrap technology and suction are making a difference.
We also appreciate your feedback regarding the battery life on the powerful mode, and we'll be sure to pass your comments on to the relevant team.
Kind regards,
Ismaeel
Hoover Candy Team
Cancelling a repair was ridiculously hard.
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so transferred me to Ai bot, which was again useless & repetitive. Finally got through to someone sensible who then had to transfer my enquiry!
I was just trying to do the right thing and save the engineer a wasted journey.
August 6, 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We apologise that cancelling your appointment was more difficult than it should have been, and we'll ensure your comments are passed on to the relevant team.
Kind regards,
Ismaeel
Hoover Candy Team
Great service from start to finish
Great service from start to finish, simple to order , lots of updates on the delivery, staff worked quickly and professionally, removed old machine and all the packaging. So far I am very happy with my purchase.
July 29, 2026
Unprompted review
Reply from Hoover UK
Good morning Angela
Thank you for taking the time to leave your review.
We are delighted to hear that you received great service from start to finish and that your ordering and delivery experience went smoothly.
It is fantastic to hear that our team provided regular updates, worked professionally, and ensured your old appliance and packaging were removed.
We hope you continue to enjoy your new appliance and thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Another negative review!
Well well well. How did I know the reviews would be bad!
I’m here to add another one. I bought a hoover washing machine just under a year ago (so it’s still covered by the one year warranty).
I thought I had a problem with this machine so attempted to contact Hoover service to arrange a repair. What a disgrace! When you phone you get a robot who asks all the details. After answering all the questions it said because the machine is not covered by a service contract (but still under guarantee) I needed to speak to a different department. Having held on for about 20 minutes I get the same robot who asks me the same question and tells me I need to speak to a different department. It’s a farce going around in circles. Coincidentally? I get a letter from Hoover today asking if I want a service contract!!!
Completely terrible after sales service.
My advice? Buy another make.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good morning, Trev
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when trying to contact our service team and apologise for the frustration caused by the difficulties you encountered while trying to arrange assistance.
We understand how disappointing it must have been to feel that you were unable to progress your query and that you were asked to repeat information. We appreciate that when an appliance is within the manufacturer's warranty period, customers expect the process of requesting support to be straightforward.
We would like the opportunity to review your experience and assist you further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
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