Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with... See more
Company replied
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so tr... See more
Company replied
2nd hoover product to be delivered that is damaged, this time the sides of the dish washer were all badly dented in and im still waiting for hoover to contact me about sending a replacement out, bef... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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People also looked at
Good light weight vacuum
Good light weight vacuum. It was not clear in the advert that this was corded!
Whoops!
August 1, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Richard Adams,
Thank you for taking the time to leave a review!
We're delighted to hear that you're pleased with the lightweight design and performance of your new vacuum cleaner.
We're sorry to hear that the product being corded was not as clear as it could have been in the advert. We really appreciate you bringing this to our attention, as customer feedback like yours helps us improve the information we provide to make choosing the right product even easier.
Thank you for choosing Hoover, and we hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Prompt response,quick solution kind…
Prompt response,quick solution kind Thank you.
August 4, 2026
Unprompted review
Reply from Hoover UK
Thank you for your wonderful review! We're delighted to hear you received a prompt response and a quick solution. We really appreciate your kind feedback.
Kind Regards
Ismaeel
Hoover Team
I bought a reconditioned unit in good…
I bought a reconditioned unit in good faith. The battery lasted less than 2 weeks, and it took a further week. And a 1/2 to get it replaced with very slow correspondents the same issue has happened again. I think there is a fault with the unit and they want me to pay for the return postage, so they can replace the unit. This is appalling service.
July 9, 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience. As the manufacturer, we do not supply reconditioned appliances or provide a warranty for them. We would recommend contacting the supplier you purchased the appliance from, as they will be best placed to assist you with a resolution.
Kind Regards
Ismaeel
Hoover Team
A name to be trusted.
The fact that, through the Daily Mail, I got a large discount certainly helped. Also I trust the brand, so thought it would be a good purchase.
Ordering process was easy, I was offered an additional item for very little & delivery was swift. All in all a positive experience.
July 24, 2026
Unprompted review
Reply from Hoover UK
Good morning, Rachel 'RC' Nash
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with your purchase and that you were happy with the ordering process, delivery service, and the offer available at the time.
We appreciate your kind comments regarding your trust in our brand and are pleased that we were able to provide an experience that met your expectations.
Thank you again for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Great service quick
Great service, quick call-out as engineer was there the next day, problem with the washing machines door lock. Had the spare parts with him , fixed the issue in 20 minutes.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good morning, Prasun Rana
Thank you for taking the time to leave your review.
We are pleased to hear that you received a quick service and that the engineer was able to attend the following day, diagnose the issue with your washing machine door lock, and complete the repair efficiently.
We appreciate your feedback and are glad that the repair was completed with the required parts available during the visit.
Kind regards,
Fiona
The Hoover Candy Team
Worth the wait
When I eventually got through the young man was very helpful and informative
August 3, 2026
Unprompted review
Reply from Hoover UK
Good morning, Karen Cross
Thank you for taking the time to leave your review.
We are pleased to hear that, once you reached our team, the advisor was helpful and informative.
We appreciate your patience and your feedback regarding your experience. Your comments will be shared with the relevant teams as we continue to improve our customer service.
Kind regards,
Fiona
The Hoover Candy Team
Website keeps producing error code…
Website keeps producing error code after I select Add to Cart. Ongoing issue for 2 days. Website is the issue as no other issues at my end. Frustrating.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good morning, Noleen Brady
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you experienced when trying to place your order through our website.
We understand how frustrating it must be to repeatedly receive an error message when selecting “Add to Cart”, especially after confirming the issue was not related to your own device or connection.
We appreciate you bringing this to our attention and would like the opportunity to look into this further. Please email your full name, contact details, details of the product you were trying to purchase, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Chapter 2 follow up from last weeks review and 2nd installment .from today 3rd Aug 26.
Chapter 2 from today 3rd Aug 26.
I was online for just under 2 hrs . They were apparently unable to cancel the appt as i didnt have an account which was clearly not accurate as i had one set up following my first communication and they had emailed l on it. The suggestion was to set up another new one . clearly lending more confusion. two hrs and 4 assistants later we were going round in circles with them asking me for the same details i provided already at the beginning. Still unable to cancel the appt. This am another reminder of the appt was sent. Again tried to cancel via webchat .Later this morning i eventually got through to Amy who cancelled the appt. What a waste of time. Not only are they unwilling to accept fault on a 7 month old product they pretend to want to do something about it on social media so other customers reading will think they care. Appalling ! In summary awful policies , failure to accept responsibility for faults if they are cosmetic , failure to respond to customers and apparent inability to understand that informing them you dont want an engineer to visit means they book an appt. £160 more in their coffers.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good morning, Claire Rogers
Thank you for taking the time to provide a further update.
We are sorry to hear about your recent experience and apologise for the frustration caused while trying to cancel your engineer appointment.
We appreciate that having to spend a considerable amount of time on web chat, repeat the same information to multiple advisors, and make several attempts to cancel the appointment is not the level of service we aim to provide. We are pleased that Amy was eventually able to assist and cancel the appointment, but we recognise this should have been resolved much sooner.
We are sorry that you remain dissatisfied with the outcome of your case and that you feel your concerns have not been addressed. Your feedback regarding your experience with our customer service, appointment process, and communication has been noted and will be shared with the relevant teams for review.
We would like the opportunity to review this matter further and assist you. Please email your full name, address, contact details, order details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Worst customer service
Cowboy operative (Riyadh) tried to tell me my warranty expired in July (to sell me a policy). I later found proof that my warranty is valid until August 10th. Appalling service.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Morning Friend of Ted,
Thank you for taking the time to share your feedback.
We are very sorry to learn about your experience and sincerely apologise for the frustration this has caused.
This is certainly not the level of service we aim to provide, and we are concerned by the comments you have raised regarding the advice you received about your warranty. We appreciate how disappointing it must have been to later discover that your warranty remained valid.
We would like the opportunity to investigate this matter further. If you require further assistance under warranty, please can you kindly provide the full name, address, review and warranty details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
The lady I spoke with was really nice…
The lady I spoke with was really nice and helpful
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Julie Landless,
Thank you for your wonderful review!
We're delighted to hear that the member of our team you spoke with was so friendly and helpful. Providing excellent customer service is something we take great pride in, so it's lovely to know you had such a positive experience.
Thank you for choosing Hoover. We truly appreciate your support.
Kind Regards,
Chelsie
Haier | Hoover | Candy
The AI telephone system was absolute…
The AI telephone system was absolute torture. Please just employ real people to answer the phone and have AI assist them to be more efficient.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ashley,
Thank you for taking the time to share your feedback.
I'm very sorry to hear the difficulties you have had trying to contact us. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention.
We would love the opportunity to investigate this for you. If you could kindly provide your full name, address including post code and a copy of your review to social.media@hoovercandy.com we will be more than happy to look into this.
We appreciate the time you have taken to bring this to our attention and look forward to hearing from you to investigate this.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Talking to a robot 🤬🤬
Spent the first 45 minutes talking to a robot eventually I was put trough to a human my stress levels went trough the roof 🤬🤬
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dawn,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. We understand how upsetting it must have been to spend so long trying to get through to a member of our team, and we're sorry that this left you feeling so stressed.
Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. We would appreciate the opportunity to investigate this matter for you. Our team will be happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Great advisor on phone
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon HeidiPeters,
Thank you for your wonderful review!
We're delighted to hear that you had a positive experience with our customer service advisor. Providing friendly and helpful support is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you for choosing Hoover. We truly appreciate your support and hope to assist you again in the future!
Kind Regards,
Chelsie
Haier | Hoover | Candy
I had to cancel my appliance and the…
I had to cancel my appliance and the customer service assistant was helpful, efficient and very polite, he sorted my request quickly. Thank you
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon S. Cottrell,
Thank you for your fantastic review!
We're delighted to hear that our customer service colleague was able to assist you with your cancellation request in such a helpful, efficient, and polite manner.
Thank you for taking the time to share your experience and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Engineer did not turn up regardless of…
Engineer did not turn up regardless of sending their time and date of appointment. Call center has to rebook for 5/08/2026. Then message and email arrived and got 5 and 6 of August, double booking although the agent said he cancelled the 6 of August. Is this a joke? Waited today I have to be absent on my work just for today appointment. Not satisfied with no fridge and freezer for a week now.
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Maria,
We are really sorry to read about your recent experience with our engineering team and we can certainly understand your disappointment. We sincerely appreciate your feedback as this allows us to improve the quality of our services. If there is anything further we can do please let us know.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can look into the engineering appointments for you.
Kind Regards,
Alina
Haier Hoover Candy Team
Great
Great . Fast delivery . I’ve ordered an additional attachment
Yet to revive that .
July 22, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Liz,
It is great to know you are enjoying your new appliance. Thank you so much for taking the time t share your experience.
Kind regards,
Alina
Haier Hoover Candy Team
Really good hoover
Really good hoover. Very easy ordering and fast delivery. Would certainly buy again
July 29, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Theresa,
Thank you for your review! We are very glad to hear you are happy with your new hoover and the delivery service you have received.
Kind Regards,
Alina
Haier Hoover Candy Team
value for money great product
July 30, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Desmond,
We are pleased to know you are happy with your product and we appreciate you taking the time to write a review.
Kind regards,
Alina
Haier Hoover Candy Team
Completely unhelpful
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon William,
We’re very sorry to hear about your poor experience. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Fantastic purchase so light and easy to…
Fantastic purchase so light and easy to use Iove the light feature too. Definitely worth buying
August 3, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Kim,
We are happy to know you are enjoying your new appliance, thank you very much for leaving a review.
Kind regards,
Alina
Haier Hoover Candy Team
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