Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with... See more
Company replied
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so tr... See more
Company replied
2nd hoover product to be delivered that is damaged, this time the sides of the dish washer were all badly dented in and im still waiting for hoover to contact me about sending a replacement out, bef... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I was a fan thinking it was a premium…
I was a fan thinking it was a premium product with premiums service.
Bought an expensive fridge freezer direct, came on a Thursday and all looked good.
Let it settle and turned it on.
By Saturday it had stopped getting cold and lost all the food in the freezer and most of fridge.
Phone service and the menu options for repeat calls is pathetic and quite frankly a waste of time. When you speak to them they just want to know marketing options above service which anoys because they ask it every time.
Engineer came out Monday to take a look - two minutes later he said it was faulty as gas had leaked out and condemned it. Told me to wait two hours and they would email me about a replacement.
One hour later I got said email.
Email said how pleased they were that it had been fixed.
Called again, went through all the options and long speahes about doing it online etc.
Got through to the wrong place, got transferred.
Nice guy called John eventually answered and he was as helpful as he could be but all he could do was offer to email the team and say they will be in touch - no service levels, no management of expectations nothing.
So here I sit, days later with no resolution in place waiting for an email with a bin full of ruined food and no cold..... well, nothing cold at all apart from how I now feel about this brand for delivering me faulty goods and then not really going far enough to put it right as a priority.
Will certainly be reconsidering my brand loyalty after this because its been poor. Very poor.
Update Tuesday; just over 24 hours after speaking to John, the email resolution offer came in. I accepted and wait again for news of a delivery date. Really no sense of urgency or focus on resolution; if only they prioritised and dealt with fixing the problem they caused swiftly rater than operating standard processes I experienced with the initial purchase. Could and should do so much better. God help someone with young children or needing to refrigerate medication; they didn't even ask about this prefering to repeatedly ask about marketing preferences and after call surveys. So poor.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Peter
Thank you for taking the time to leave your detailed review.
We are very sorry to hear about the issues you experienced with your fridge freezer and the frustration caused by the service you received. We appreciate how disappointing this must have been, particularly with the loss of food and being left without a working appliance so soon after purchase.
We are also sorry for the incorrect communication you received advising that the appliance had been repaired, when this was not the case. We understand how frustrating this would have been and apologise for the confusion caused.
We are pleased to hear that John was helpful when you were eventually connected with him, although we appreciate that this did not resolve the wider issues you experienced.
Your feedback regarding the contact process, communication and management of expectations has been noted and will be shared with the relevant teams for review.
We are sorry that your experience has not met the level of service we aim to provide and appreciate you bringing this to our attention.
Kind regards,
Jackie
The Hoover Team
Shocking tried using the WhatsApp chat…
Shocking tried using the WhatsApp chat took forever only to be told oops something went wrong come back later, called didn't get any resolution at all was told to get in touch with retailers
August 10, 2026
Unprompted review
Reply from Hoover UK
Hi,
We're sorry for the technical difficulties you experienced when trying to use our WhatsApp service.
We appreciate your feedback and have raised the issue with the relevant team for review.
Please can you provide your name and address to social.media@hoovercandy.com
Kind regards,
Ismaeel
Hoover Candy Team
I was very pleased with the service I…
I was very pleased with the service I received
August 10, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Mrs Monk,
Thank you for your review.
We’re delighted to hear that you were very pleased with the service you received. We really appreciate you taking the time to share your positive feedback with us.
Kind regards,
Raeesa
Hoover Candy Team
No problems
Too ages to get through but the guy I spoke to was very helpful and repair booked with no fuss
August 10, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Emma
Apologies for any long waits, however we are happy to hear you have now booked a new appointment.
Kind regards,
The Hoover Team.
Poor AI, poor phone options when open.
The AI did not realise that advisors were only available after 9am so got confused. Spent 7 minutes giving the same answers, I had to say Hoovet 3 times, the Ai did not remember.
After 9am to talk about a booked visit was not an option immediately, despite this phone number being given in the text message confirming the date of the visit. I had to go 1 then 2 then 2 then 1 then 1 to get to talk about the visit.
NOT GOOD DESIGN.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon John Harrison,
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear about the difficulties you experienced when trying to contact us regarding your booked appointment. We completely understand how frustrating it must have been to repeat the same information several times and then have to navigate through multiple options before reaching the correct team.
We also appreciate your comments regarding the availability of advisors and the options provided through our automated system. We understand your frustration, particularly as you were calling the number provided in your appointment confirmation.
We would appreciate the opportunity to investigate your experience further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Very poor delivery and customer…
Very poor delivery and customer service, will not buy a Hoover product again.
July 23, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Admin C P L,
We’re sorry to hear that you were disappointed with your delivery and customer service experience.
We understand how frustrating it is when the service received does not meet your expectations, and we apologise that your experience has left you feeling this way.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Fantastic cleaner
Fantastic cleaner, 100000% buy again. Bought my son one, he is thrilled with his. Thankyou.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon, Margaret,
Thank you so much for your fantastic review! We're delighted to hear you're loving your cleaner, and it's wonderful to know your son is enjoying his too. We really appreciate your support and hope you continue to enjoy your products.
Kind Regards
Lauryn
Hoover Candy Team
Excellent quality of product
Excellent quality of product, performance and quick delivery.
August 6, 2026
Unprompted review
Reply from Hoover UK
Hi,
Thank you for the 5-star review! We're delighted to hear you're pleased with the quality, performance and quick delivery.
We really appreciate your feedback.
Kind regards,
Ismaeel
Hoover Candy Team
Reply from Hoover UK
Good Afternoon Dave Maylin,
Thank you so much for your 5-star review!
We're delighted to hear that you found our service polite, efficient, and helpful. Providing a positive customer experience is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Candy Support
Contacted Candy Support this morning regarding a problem with my dishwasher that is under warranty. I spoke with Charlie who was excellent and after logging my case arranged for a service engineer to visit tomorrow….,could not ask for a better or quicker turnaround.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ian,
Thank you for your review.
We’re delighted to hear that Charlie was able to assist you and arrange an engineer visit so quickly. We’ll be sure to share your lovely feedback with Charlie and the wider team.
We really appreciate you taking the time to share your experience and are pleased we could provide a quick and helpful service.
Kind regards,
Raeesa
Hoover Candy Team
My washer kept fusing our fuse box Yot…
My washer kept fusing our fuse box Yot gave me a choice of Thursday or Friday I opted for the latter . Waited in all day . Rang 4.30
Was informed you had no record of this appointment.Now I await booking tomorrow with my washer full of stuff been in their for 5 days .
August 10, 2026
Unprompted review
Reply from Hoover UK
Hi,
We're very sorry to hear about the missed appointment and the inconvenience this has caused.
Please email us at social.media@haier-europe.com with your name and address details so we can look into this for you.
Kind regards,
Ismaeel
Hoover Candy Team
⭐ 1 STAR – Extremely disappointing repair service from Hoover/Candy
*** AVOID COMPANY AT ALL COSTS THEY REFUSE TO HELP AND SUPPORT A DISABLED CUSTOMER EVEN AFTER MISS SELLING ME DOMESTIC AND GENERAL COVER NOT HAPPY ***
I am extremely disappointed with the repair service I have received from Hoover/Candy.
My tumble dryer has now been awaiting repair for over three weeks, and the repair appointment has been delayed yet again, with the latest appointment now scheduled for 17 August 2026.
This is not a minor inconvenience. I have explained to your customer service advisers that, due to my disabilities, I rely heavily on this appliance and need to wash and dry items regularly. Despite explaining this repeatedly, I have seen no urgency, understanding or meaningful consideration of my circumstances.
Every time I contact customer services, I seem to get another delay rather than an actual solution.
I also paid for additional cover because I expected that if something went wrong with the appliance, I would receive an appropriate and timely repair service. Instead, I feel like I have been left without an essential appliance while being passed from one response to another.
What made the situation even more frustrating was being told that if I wanted a replacement, I would need to speak to Amazon. The appliance is being dealt with under a Hoover/Candy repair process, so why am I being left to sort out the consequences with the retailer?
Would Amazon really be expected to accept a tumble dryer back after a Hoover engineer has potentially dismantled it?
At this point, I am simply asking for someone at Hoover/Candy to take ownership of the problem and actually resolve it.
I have formally requested either:
➡️ An urgent repair within 48 hours
OR
➡️ A replacement if Hoover cannot repair the appliance promptly.
I have also requested appropriate compensation for the prolonged loss of use and inconvenience.
I am keeping a full record of the delays, appointments and conversations with customer services. If this is not resolved, I will be taking the matter further through the appropriate channels.
Three-plus weeks without a working tumble dryer, repeated delays, and no meaningful urgency despite being told about my circumstances is simply not good enough.
I bought a Hoover appliance expecting a reliable product and reliable aftercare. Unfortunately, the aftercare experience so far has been extremely poor.
Hoover/Candy — please stop passing the problem around and take responsibility for getting this resolved.
*** UPDATE FROM COMPANY AND AGAIN THEY ARE REFUSING TO SUPPORT ME ***
What has made this situation even more unacceptable is Hoover’s continued refusal to properly resolve my complaint or provide a suitable solution, despite being fully aware of my disability and the additional needs this creates. I feel completely let down by a company that should be taking reasonable steps to accommodate my circumstances, yet instead I am being left to repeatedly chase for help and fight to get a basic level of service. My disability should not be an inconvenience to Hoover, and it certainly should not be something they can simply overlook when deciding how to deal with my complaint.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Reece,
Thank you for your review.
We’re very sorry to hear about your experience and apologise for the delays you have encountered with your tumble dryer repair.
We understand how frustrating it must be to be without your appliance for an extended period, particularly given the circumstances you have shared with our team. We also appreciate your concerns regarding the repeated appointment delays and the inconvenience this has caused.
We’re sorry that you feel your concerns have not been handled with the urgency and understanding you expected. We would like the opportunity to review your case and the current repair arrangements to ensure your concerns are fully addressed.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Wendy was very helpful and efficient
Wendy was very helpful and efficient. Friendly and personable - sorted out my problem quickly
August 10, 2026
Unprompted review
Reply from Hoover UK
Hi,
Thank you for the 5-star review! We're delighted to hear Wendy was friendly, helpful and able to resolve your issue quickly.
We'll be sure to pass on your lovely feedback.
Kind regards,
Ismaeel
Hoover Candy Team
Excellent service
August 10, 2026
Unprompted review
Reply from Hoover UK
Hi,
Thank you for the 5-star review! We're delighted to hear you received excellent service.
We really appreciate your feedback.
Kind regards,
Ismaeel
Hoover Candy Team
The item was delivered when you said it…
The item was delivered when you said it wouldbe
August 4, 2026
Unprompted review
Reply from Hoover UK
Good Morning Andrew,
Thank you for your review.
We’re pleased to hear that your appliance was delivered as promised and within the expected timeframe.
We really appreciate you taking the time to share your positive experience with us.
Kind regards,
Raeesa
Hoover Candy Team
One of the best customer service…
One of the best customer service support ever
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Morning Linda Howard,
Thank you for your wonderful review!
We're delighted to hear that you received such an excellent level of customer service. Providing helpful, friendly, and efficient support is something we take great pride in, so it's wonderful to know we exceeded your expectations.
Thank you for taking the time to share your experience and for choosing Hoover. We truly appreciate your support and hope you continue to enjoy your appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Not happy could not get through to u it…
Not happy could not get through to u it was answering machine all the time I need my freezer seen to .
August 7, 2026
Unprompted review
Reply from Hoover UK
Good Morning marion macdonald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have been unable to get through to us and sincerely apologise for the frustration this has caused.
We would appreciate the opportunity to investigate this for you and help with your concerns. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Ino spares for vacuum cleaner
I bought an HL420PT 001 about 18 months ago and I like it. However, I need new filters and they have been discontinued ! I have contacted Hoover spares but they were no help whatsoever. This is pretty despicable really and terrible customer service. I would rate this -5 if I could.
July 27, 2026
Unprompted review
Reply from Hoover UK
Good Morning Mrs Eve Patterson,
Thank you for taking the time to share your feedback.
We are pleased to hear that you have been happy with your HL420PT 001, but we are very sorry to hear about the difficulty you have experienced in obtaining replacement filters. We understand how frustrating and disappointing it must be to find that the filters have been discontinued, particularly after only around 18 months of owning your appliance.
We're also sorry to hear that you did not receive the assistance you expected when contacting Hoover Spares. We appreciate your comments regarding the availability of replacement parts and the customer service you received.
We would love the opportunity to investigate this further and see if there is anything we can do to assist. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Poor service
Paid for delivery, installation and recycling of old product, but delivery team were not insured for installation and so neither installed new product or recycled old product. Was informed that I would receive refund from Hoover which has never happened and now on a wild goose chase to get my money back. Really disappointed by the service
July 30, 2026
Unprompted review
Reply from Hoover UK
Good Morning Donald,
Thank you for leaving a review.
We are very sorry to hear about your experience with the delivery and installation service, and we completely understand your frustration at having paid for services that were not completed.
We also apologise for the inconvenience caused by the delay in receiving your refund and appreciate how frustrating it must be to have to chase this further.
We would like the opportunity to look into this for you and ensure your concerns are passed to the relevant team. If you would be kind enough to send us your name, address details along with the review to support.ecommerce@haier-europe.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
2nd hoover product to be delivered that…
2nd hoover product to be delivered that is damaged, this time the sides of the dish washer were all badly dented in and im still waiting for hoover to contact me about sending a replacement out,
before that it was a washing machine which didnt have one straight panel.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Wayne,
Thank you for leaving a review.
We’re very sorry to hear that you have experienced damage with two Hoover appliances and completely understand your disappointment, particularly after already having issues with your previous washing machine.
We apologise that your dishwasher arrived with badly dented sides and that you are still waiting to hear from us regarding a replacement. We appreciate how frustrating it must be to receive a damaged appliance and then have to wait for a resolution.
We would like the opportunity to look into the current situation and check the progress of your replacement. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
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