Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with... See more
Company replied
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so tr... See more
Company replied
2nd hoover product to be delivered that is damaged, this time the sides of the dish washer were all badly dented in and im still waiting for hoover to contact me about sending a replacement out, bef... See more
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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People also looked at
Clear call from your operator made…
Clear call from your operator made understanding the issue very easy
August 11, 2026
Unprompted review
Reply from Hoover UK
Good morning Rod
Thank you for taking the time to leave your review.
We are pleased to hear that you found the call clear and that our team member was able to understand your issue easily.
Your positive feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Good comunication
August 11, 2026
Unprompted review
Reply from Hoover UK
Good morning Abdiaziz
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with the communication you received.
Your feedback is greatly appreciated.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Reply from Hoover UK
Good Morning Martyn
Thank you for contacting us today and we're very happy to hear you have had a helpful experience with us.
Kind regards,
The Hoover Team.
It was very difficult to communicate…
It was very difficult to communicate with customer service.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Naz
Thank you for taking the time to contact us and we are very sorry to hear you have had issues contacting us.
If you would like to reach out to us here with your contact information, we would be more than happy to provide you further support: socialcircle@haier-europe.com
Kind regards,
Kurtis.
Hoover Team.
The call handler was informative and…
The call handler was informative and explained everything in detail.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Barry
Thank you for taking the time to leave your review.
We are pleased to hear that our call handler was informative and took the time to explain everything clearly and in detail.
Your positive feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Good product at a reasonable price.
Good product at a reasonable price.
Delivery was great.
Sales support extremely helpful.
August 1, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Chris
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your product and found it to be good value for money. It is also great to hear that you were impressed with the delivery service and found our Sales Support team extremely helpful.
Thank you for choosing Hoover and for your positive feedback.
Kind regards,
Jackie
The Hoover Team
They were able to help with my problem…
They were able to help with my problem very easily
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Mrs Findlay
Thank you for taking the time to leave your review.
We are pleased to hear that our team was able to assist you easily and resolve your problem.
Your positive feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Reply from Hoover UK
Good Afternoon MRSTERESAMURPHY,
Thank you so much for your fantastic review!
We're delighted to hear that our team was able to resolve your issue quickly and efficiently. Providing helpful and effective support is something we take great pride in, so it's wonderful to know we could get your problem sorted right away.
Thank you for choosing Hoover. We truly appreciate your support.
Kind Regards,
Chelsie
Haier | Hoover | Candy
My call was received by an efficient…
My call was received by an efficient gentleman who took all the necessary details for my problem. I am now waiting to be contacted by a local engineer to come and look at my appliance.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon E Clark,
Thank you for taking the time to share your feedback.
We're pleased to hear that you received efficient and helpful service from our team member, who took the necessary details regarding your appliance. We hope the engineer appointment is arranged promptly and that your appliance is back up and running soon.
Thank you for choosing Hoover and for sharing your experience.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Quick, helpful service
The recorded message said We are busy, you will be waiting 20 minutes. I decided to hold on, and was answered immediately. So if you ring, don't be put off by the message.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Lorraine
Thank you for taking the time to leave your review.
We are pleased to hear that you were connected to a member of our team much sooner than expected.
We appreciate you sharing your experience, as this will hopefully reassure other customers not to be discouraged by the initial estimated wait time.
Thank you for choosing Hoover and for your feedback.
Kind regards,
Jackie
The Hoover Team
Extremely disappointing repair service
Very disappointing experience with Hoover. My repair appointment has been rebooked three times due to engineer absence.
On one occasion, I had to call Hoover myself after waiting for the engineer, only to find out that the planning team didn't even know about my appointment or that the engineer wasn't coming. Nobody contacted me to let me know.
I have now been waiting over three weeks just for an engineer to come and inspect my tumble dryer, and the problem still hasn't even been diagnosed.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Luly
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and apologise for the repeated cancellations and lack of communication regarding your engineer appointments.
We appreciate how frustrating it must have been to wait for an appointment, only to find that the engineer was unable to attend and that you were not contacted in advance. We also understand your disappointment at having waited over three weeks without the tumble dryer even being inspected.
This is not the level of service we aim to provide, and we are sorry for the inconvenience and frustration caused. Your feedback regarding the planning and communication of appointments will be shared with the relevant teams for review.
Please email us on social.media@hoovercandy.com with your review details and full name and address to allow us to look into this and contact you back
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to look into your concerns further and arrange for the appropriate team to contact you directly.
Kind regards
Jackie
The Hoover Team
Great service
I spoke to a very helpful lady who was able to sort out my problem & order the relevant part for me.
August 11, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Abbi
Thank you for taking the time to leave your review.
We are pleased to hear that you received helpful and friendly service and that our team member was able to resolve your issue and arrange for the relevant part to be ordered.
We will be sure to pass your kind feedback on to the team.
Kind regards
Jackie
The Hoover Team
I was told lies but
I was told lies yesterday, but I spoke to Peter today and he sorted out everything a very nice guy.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Chris
Thank you for taking the time to leave your review.
We are pleased to hear that Peter was able to assist you and resolve the issues you were experiencing. We are sorry to hear that you were previously given incorrect information, and we apologise for any confusion or frustration this may have caused.
We will be sure to pass your kind comments on to Peter.
Thank you for your feedback and for giving us the opportunity to put things right.
Kind regards,
Jackie
The Hoover Team
Humans over AI please!
Our initial experience with Hoover AI was horrendous as we got caught in a loop and wasted a lot of time. Our experience with Wren from Domestic and General was the complete opposite - she was friendly and extremely helpful and talked us through the whole process. Such a relief! Please ditch AI and use humans every time!!
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Helen
Thank you for taking the time to leave your review.
We are sorry to hear that your initial experience with our AI assistant was frustrating and that you were caught in a loop, resulting in a lengthy and inconvenient experience.
We appreciate your feedback regarding the use of AI. We understand that customers value being able to speak to a member of our team, particularly when dealing with an appliance issue, and your comments will be shared with the relevant team.
Thank you again for your honest feedback.
Kind regards,
Jackie
The Hoover Team
Review for Roksana
I called to report a problem with my washing machine and ended up speaking to the same agent, Roksana, twice today. She was absolutely great with lovely phone manner and offered the most helpful, thorough and warm customer service. My apologies for accidentally ending the call before I got a chance to be transferred to leaving feedback of your service, I hope this will suffice instead. Thank you for all your help Roksana!! 🌟🌟🌟🌟🌟
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Freya
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Roksana was able to assist you and that you found her friendly, thorough and helpful throughout your calls.
We will be sure to pass your kind comments on to Roksana, as we know how much our team members appreciate receiving positive feedback.
Thank you again for your feedback and for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Easy to navigate website.
Easy to navigate website. Product delivered promptly. Good price. Impressed on first use of Hoover.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Bridget
Thank you for taking the time to leave your review.
We are pleased to hear that you found our website easy to navigate and that your order was delivered promptly and at a good price.
It is also great to hear that you have been impressed with your Hoover appliance so far. We hope you continue to enjoy your new purchase.
Thank you for choosing Hoover and for your positive feedback.
Kind regards,
Jackie
The Hoover Team
Stay away - poor customer service
Honestly, the customer service is dreadful. I understand appliances can fail even though I wouldn’t expect a brand‑new fridge freezer to break after just nine months but the real test is how a company responds when things go wrong. This brand failed that test completely.
When the fridge freezer stopped working, I called the repair number and was immediately pushed into their “Eve” AI bot, which is utterly useless. After 30 minutes of trying to navigate it, I finally reached a human… who was just as unhelpful and told me to call a different number. That number took me straight back to the same useless AI bot. Another 20 minutes later, I reached a second human who also couldn’t help and passed me off again.
Meanwhile, my fridge freezer was off, food warming, and time ticking. On the third attempt after battling “Eve” yet again. I finally reached someone who actually booked an engineer, but even then the earliest appointment was three days later.
I raised a complaint with customer service, and unsurprisingly, that was just as pointless.
The service has been so poor that once the fridge freezer is repaired, I’ll be selling it and buying a Samsung instead, a brand I know is reliable and has far better customer support.
I do not trust this brand or their service, and neither should you. Stay away.
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave such detailed feedback.
We are very sorry to hear about the experience you had when trying to arrange a repair for your fridge freezer. We understand how frustrating this must have been, particularly when the appliance had stopped working and you were concerned about the food inside.
We sincerely apologise for the difficulties you experienced when trying to navigate our Eve AI assistant and reach the appropriate team. We appreciate that having to repeat the process several times and being transferred between teams is not the level of service we aim to provide.
We are also sorry that your complaint did not provide the support or reassurance you expected. We understand that clear communication and appropriate management of expectations are particularly important when dealing with an appliance breakdown.
Your comments regarding our contact process and AI service will be shared with the relevant teams for review.
We are disappointed to hear that this experience has affected your confidence in our brand. We appreciate you bringing your concerns to our attention and are sorry for the frustration and inconvenience caused.
Kind regards,
Jackie
The Hoover Team
Reply from Hoover UK
Good morning Audrey
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team helpful and caring.
Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
I purchased a good washing machine at a…
I purchased a good washing machine at a very good price. Ordering online was seamless, and the delivery was remarkably fast. The driver arrived on time, and the machine was installed safely and efficiently. I couldn't be happier with the overall service!
August 4, 2026
Unprompted review
Reply from Hoover UK
Good Morning Dev,
Thank you so much for your fantastic review!
We're delighted to hear that you're pleased with your new washing machine and that you found the ordering process seamless. It's great to know that your delivery was quick, arrived on time, and that the installation was completed safely and efficiently.
Thank you for choosing Hoover. We truly appreciate your support and hope you enjoy your new washing machine.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Chasing u part the engineer was…
Chasing u part the engineer was supposed to order 2 weeks ago since he visited.
Got transferred to wrong department first then AI call recording then eventually adviser but got cut off mid conversation.
Then all above again. Then adviser told me engineer forgot to order part and she apologised and will order today.
Absolutely shocking customer service with communication and doing the job properly.
Hope part now is delivered as i don’t want to contact Hoover again
August 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Sunita
Thank you for taking the time to leave your review.
We are very sorry to hear about the difficulties you experienced when trying to obtain the required part. We appreciate how frustrating it must have been to spend time being transferred between departments, encounter difficulties with our AI service and then have your call disconnected.
We are particularly sorry to learn that the part had not been ordered following the engineer’s visit, resulting in a further delay to your repair. This is not the level of service or communication we aim to provide.
We understand your frustration and apologise for the inconvenience and time you have spent trying to get an update. Your feedback will be shared with the relevant teams so the issues you have raised can be reviewed.
We hope the part is now progressed without any further delay and that your repair can be completed as soon as possible.
Kind regards,
Jackie
The Hoover Team
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