hopofurniture.com Reviews 

488
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally helpful and knowledgeable staff who provide wonderful assistance, whether visiting physical showrooms or chatting online. People are extremely pleased with the outstanding product craftsmanship and beautiful finishes. Furthermore, buyers frequently emphasize the smooth, prompt delivery process, noting that delivery teams handle heavy furniture with great care, remove all packaging materials, and assemble items professionally. Some reviewers were not happy with occasional delivery delays and scheduling inconveniences that disrupted their plans. Additionally, a few people mentioned receiving damaged items or experiencing frustrating issues with customer support response times after reporting problems.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality and good craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting prompt arrivals and smooth... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and robust... See more

Service

Reviewers express high satisfaction and praise the efficient service provided throughout the process.... See more

Staff

Customers had positive experiences with staff, highlighting helpful and friendly interactions throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the showroom to see what we wanted, the order was placed there and then they were able to hold our delivery until we were ready to receive it. They also followed up regularly unprompted. Th... See more

Rated 5 out of 5 stars

I had seen some (very expensive) bar stools at a big retailer but saw some very similar at hopo on line (we live a long way from the store). Steve was very helpful sending photos and info on what’s ap... See more

Rated 5 out of 5 stars

Every part of the process was great. Ordered a G plan cabinet, drawers, bedside drawers and a nest of tables. Had some advice online and ordered online. I was advised of estimated delivery dates an... See more

Rated 5 out of 5 stars

This company was extremely helpful. I had a chat online with a member of staff with the questions i had. Once making the purchase, delivery arrived in 7 days. The delivery team contacted to advise wha... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Pine Furniture Shop

Written by the company

We make buying furniture stress free and easy .See our great delivery options and you can rely on our 31 year experience to deliver you the best service possible.. With over 3 decades in the furniture industry, we know what it takes to offer products that stand the test of time. Our knowledgeable team is dedicated to providing expert advice and top-notch customer service to help you find the perfect piece for your home. Top Brands, Best Prices We work closely with some of the biggest names in the furniture business, including Kristensen Kristensen,G-Plan,Bentley Designs,Baker Furniture Indus valley to name a few, to bring you the highest quality products at the best possible prices. Our team monitors prices daily to ensure that we offer the most competitive deals, so you can shop with confidence knowing you're getting the best value.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

488 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(488)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all round

Very helpful, friendly and lovely quality furniture. Delivery on time and efficient. I’m a very happy customer. I’d definitely use again and recommend to others.

November 26, 2025
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Rated 1 out of 5 stars

Very quick to reply when hoping for a…

Very quick to reply when hoping for a sale, but unresponsive when there is a problem. I ordered the Sophia dining table and 10 chairs, the colour shown on their website is light in colour, the table and chairs I have received is completely different - a dark walnut! I ensured someone was here to receive the furniture as personally could not be present. Following two emails sent, I have received no response at all and now 5 days past. Yet they quote 'our goal is to make sure that every purchase is a happy one.' Unless you can visit the store, I would avoid purchasing online!

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Well impressed with this lot. Lots of good stuff on their website, easy to order, immediate response post ordering which was very friendly and accommodating when arranging delivery. Lovely piece of furniture turned up when it was supposed to this morning, fully assembled and delivered by two friendly and helpful delivery guys. What’s not to like.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

We were really pleased with our…

We were really pleased with our purchases, the furniture is beautifully made, the order arrived before we expected it and the delivery drivers were very friendly and helpful. A good experience from start to finish

October 28, 2025
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Rated 3 out of 5 stars

Company responsive to my query re…

Company responsive to my query re delivery timescale. Furniture arrived on agreed date. Would have been helpful if delivery staff unpacked the items.
Unfortunately a few issues with the items. Pictures emailed to the company on day of delivery but no response as yet. Company rang me this morning and hpeful will get issues sorted quickly.

November 1, 2025
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Rated 5 out of 5 stars

We highly recommend this company

Great to find a company that really cares about the customer experience and go the extra mile to help answer questions and give a good experience from start to delivery. We’ve been searching for bedside tables for ages and we finally found the perfect ones. Hopo has a great selection of quality furniture.

October 1, 2025

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