Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve y... See more
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Review summary
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Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... See more
Company replied
Would never use again. Worst customer service ever. Flights were cancelled and we were never notified. We were then stuck in another country trying to fend for ourselves to get home. There customer se... See more
Company replied
Booked a hotel using Lloyds Travel, in partnership with Hopper...due to illness I requested a date change (which the hotel had no issue with I will add) but Hopper declined. Truly awful customer servi... See more
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1.3
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
DO NOT recommend Hopper - avoid!
Hopper being the travel booking service provider via Commonwealth Bank, I had no reasons to doubt their services and professionalism. I was so wrong.
The pre-paid seats that I purchased with email confirmation from Hopper meant nothing.
The airline system didn't show our pre-paid seats. Hoppers customer service suggested I should contact the airline directly "to sort it out". Airline claimed it's the agency/Hopper responsibility. Hoppers customer service agents told me in several calls/emails "not to worry" as they could see from their system everything was definitely confirmed. I had to keep explaining to them the seats that i pre-paid were not locked but instead showing in the airline system as opened to public. After a week going back and forth, they've finally admitted their travel partner "TravelFusion" confirmed no seats were reserved. Lucky we managed to identify this discrepancy shortly after the booking - thanks to a quick Google search and read so many bad reviews. Many reviewers only found out too late at the airport. I am still waiting for my refund. It is unacceptable!
June 1, 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. Upon review, we tried our best to confirm your seat requests with our provider, but we sincerely apologize for any confusion or inconvenience this may have caused. The refund for your seat charges has been processed and should reflect in your account within 7–10 business days.
If you need assistance with reserving new seats or have any questions about your booking, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) or through our live chat support. Our customer support team is available 24/7 to assist you.
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Scam company
Scam company. Do not use. I paid ~300 extra for flexible flights (vs alt. app), but there was no way to amend the dates. Both airlines confirmed to me that changes could only be made by hopper, and hopper had no way to make the changes - instead referring me to the airlines. Hopper has no legal footprint in the UK, so I can only get my money back if I launch a court action overseas. The firm rejects emails to help@ and ignores all emails to legal@.
June 2, 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your recent experience with Hopper did not meet your expectations.
Upon reviewing your booking, we found that the change to your flight was requested within 24 hours of your scheduled departure. At that point, the app directed you to contact the airline directly to ensure any last-minute changes could be made accurately, given the proximity to your departure time.
Please note that airline pricing and policies may vary from those offered by third-party agencies, which can result in pricing discrepancies.
As the ticket has already been used, we're unfortunately unable to process a refund at this time.
If you have any further questions or need assistance, our customer support team is available 24/7. Feel free to reach out via live chat or call us at +1-833-933-HOP1 (+1-833-933-4671).
Thank you for your understanding.
Will never trust them or use them again
The hotel I stayed at booked through hopper refunded me a partial refund for early checkout. Unfortunately they refunded it to the hoppers credit card, not the card I booked with. After a month of calls to hopper which included sending a receipt showing the refund issued to them, they denied me my money. They are liars and scammers.
May 8, 2025
Unprompted review
Reply from Hopper
We are sincerely grateful for bringing this matter to our attention, and we sincerely apologize for the experience. Your feedback is important to us, we are eager to address and rectify the situation promptly. Please do not hesitate to reach out to us by calling +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
False Information
I set up a rental car through them. I saw the company could take debit card with Visa/MC logo. I paid for the car in full. Before my trip I wanted to make sure everything was in place, come to find out the company doesn't take bank debit, I don't use credit cards. I had to cancel and now they are saying I can't a refund even though it shows I can. I don't think I should be penalized for not being able to use a card that it showed i could. The whole this is a mess and I'm out a chunk of money! No one seems to want to make it right. Everyone is sorry for the confusion, quick to take my money which had been paid for weeks, but not only am I out the money I had to pay for a completely different car rental through a reputable company for the same price these jokers charged! I am beyond mad! Needless to say today is June 1st a little over a week later and still no resolve. After my own experience and reading reviews here, maybe they need a class action lawsuit against them.
May 21, 2025
Unprompted review
Reply from Hopper
We are sincerely grateful for bringing this matter to our attention, and we sincerely apologize for the experience. Your feedback is important to us, we are eager to address and rectify the situation promptly. Please do not hesitate to reach out to us by calling +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Bad service trying to pay for a hotel…
Bad service trying to pay for a hotel and website Would not lel me purchase hotel with credit card Turns out nothing wrong with card It was hopper Bought from different company Same price Hopper sucks and never used again
May 29, 2025
Unprompted review
Reply from Hopper
We would like to address and rectify the situation promptly. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
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Bought an expensive package multi-city…
Bought an expensive package multi-city to Brazil.
Called this morning to change one leg. At noon, it was $9.5 to change. Called 3 hours later, it was $66. Finally tried again and in a 6-hour span, the price reached $330 dollars. The same as a new flight. And I am leaving a weekend flight for a week flight. I asked to talk to an agent from the LATAM airlines… long after a person with indian accent joined, I asked if he was with the airline to which he confirmed. I then asked fir his badge/employee number. He stutters and starts to think what to say… bunch of fraudsters… NEVER AGAIN!!!🤬🤬🤬
May 28, 2025
Unprompted review
Reply from Hopper
We are sincerely grateful for bringing this matter to our attention, and we sincerely apologize for the experience. Your feedback is important to us, we are eager to address and rectify the situation promptly. Please do not hesitate to reach out to us by calling +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Denied me service when I arrived at the…
Denied me service when I arrived at the agency in Rende Italy. Now I have to fight to get my $1500 paid in advance car rental fee. Used Capital One Travel who are stonewalling my claim. Do Not Use This Agency - no customer service, false claims, lies to keep your money.
May 16, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-844-929-1592. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible
Made a reservation for a car rental…
Made a reservation for a car rental with them. At the pick up location was charged like for a completely new reservation. Hooper's customer representative told me they would refund me once I send a receipt to them upon return of rental. I did, and they told me they cannot do anything and offered me $50 voucher instead. What a joke.
May 3, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Customer service is horrible
Customer service is horrible. You'll be on the phone for more than 50 minutes to not get any answers. This happened to me twice. Unclear check in instructions for an Inn from the Hopper app made us miss a check in time and we weren't able to stay at the Inn. They said we needed to check in at 3pm since we booked through a 3rd party app and we couldn't check shortly before 9pm even though their normal check in hours were til 9. The Hopper app never stated that nor did the confirmation email from hopper. Out $230 because Hopper did not give us clear instructions.
May 25, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
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– A Disappointing & Frustrating…
– A Disappointing & Frustrating Experience
I booked a rental car through Hopper, expecting convenience and transparency, but my experience was unfortunately frustrating and unprofessional from the start.
First, the rental was facilitated through Payless, and not only was the car unclean when I received it, but the staff showed zero accountability when I pointed it out. I tried to extend my rental, and despite reaching out proactively, they were unhelpful and dismissive, refusing to work with me in any way—even though I was willing to pay a reasonable fee.
Instead of being offered a simple extension, I was told I’d be charged over $200 for being just six hours late, despite already having paid a deposit. I locked my card out of caution, knowing how inflated these post-rental charges can be.
I also reached out to Hopper for support, and while they claimed they would follow up or advocate on my behalf, I felt like I was passed around without any real resolution. The platform takes zero responsibility for the vendors they work with, and there’s no way to talk to a real person when things go wrong.
I expected a modern, tech-savvy experience—what I got was poor communication, unclear policies, and a complete lack of customer care.
⸻
Bottom Line:
If you’re considering renting a car through Hopper—don’t.
You’re better off booking directly with a rental company you trust.
This experience left me stressed, overcharged, and feeling taken advantage of.
May 22, 2025
Unprompted review
Reply from Hopper
We appreciate you informing us about this matter and sincerely regret the inconvenience you have experienced. After a thorough review of your situation, we have identified that one of our team members has already communicated with our partner to request a refund on your behalf. We understand the importance of a swift resolution and want to assure you that we are actively tracking the progress of this request and are currently awaiting a response from our partner. Rest assured that your case is being monitored and we are committed to providing you with an update as soon as we receive any feedback regarding our request. In the interim, should you not receive an update from us within a reasonable timeframe, we encourage you to reach out to our dedicated customer support team. They are available around the clock, 24 hours a day and 7 days a week, at +1-833-933-HOP1 (+1-833-933-4671). Our support team is well-equipped to offer you the necessary assistance and provide further information.
Robbed me for my money for hotel stay i…
Robbed me for my money for hotel stay i couldn't stay because one error in my name they wouldn't fix and of course no refund even with worthless insurance (xcover) definitely run with your money or they will! I tried leaps and bounds to get my refund wasted two months of time to be promised it back ...
March 14, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper and Neverrrrr
Never seen this bad experience with customer support. I cancelled a flight and expected a refund, I asked for a id and status but none, I am stuck between BudegetAIir and this insurance company. No tracking, and else.
May 20, 2025
Unprompted review
Reply from Hopper
Thank you for contacting Hopper app support! We have recently partnered with various companies, like BudgetAir, to be able to sell an arrangement of products that help alleviate travel stress to their customers. Unfortunately, we are unable to service questions regarding these partner products as they are handled by a separate team that can be reached here:
https://hopper-cloud-budgetair.kustomer.help/contact/contact-us-cfar-live-rkvl6Bkcp. They will be able to assist with any questions you have.
Trying to get refund of a flight…
Trying to get refund of a flight cancelled by the airline and it is almost a year and still nothing, Called numerous times and still nothing. Buyer be ware.
May 21, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll free) Our customer support team is available 24/7 to assist you. We're here to help.
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Rectified Customer Service
My Avianca flight was cancelled. At first, Hopper did not want to honor the Premium Disruption Assistance that I paid for. But after leaving a bad review here, they changed their tune and gave me a full refund. So I am keeping my word and changing my rating to five stars. Although I will admit, I did not love how much effort it took to get them to do the honorable thing.
April 28, 2025
Unprompted review
Reply from Hopper
We sincerely apologize for the negative experience you encountered with your recent booking. We want to assure that we take such matters very seriously. Your satisfaction is our top priority. Thank you for taking the time to inform us that your specific case has already been resolved. We truly appreciate you bringing this to our attention and for letting us know about the positive outcome. Your feedback, both positive and negative, is invaluable to us as it helps us identify areas for improvement and reinforce what we are doing well. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.
Unable to contact them from Australia
Unable to contact them from Australia, contact phone numbers don't work and the AI chat bot cant do anything.
May 9, 2025
Unprompted review
Reply from Hopper
I have reviewed your booking Z-C2DBA8UFZ and I understand that you tried to reach out with our support team for a refund request. Upon checking, refund is not eligible for this ticket however, eligible for travel credit. I would recommend contacting the airline directly for this case. If you have any other concerns, please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
The app made a mistake with our luggage…
The app made a mistake with our luggage and we were charged on the return flight an additional £116. The Hopper advisor agreed to refund the £116 when we spoke on the telephone and on an email. 6 months later still no refund. I have emailed again and again. Today I have spoken to another advisor requesting my refund.
They have my details on the account. The advisor could see the complaint and the amount in GBP. Nothing has been done!
Then I was cut off mid sentence!
November 12, 2024
Unprompted review
Reply from Hopper
I have reviewed your concern and upon checking, I can see that you already sent the receipt to our support team for reimbursement. In line with this, I have processed the refund on our end. Kindly note refund may take 3-10 business days to appear back onto your statement, but oftentimes, it is much quicker. Some card issuing banks, such as debit cards, may take longer, up to two billing cycles (45-60 days). This timeline is set out by your bank, and we are unable to expedite it.
Run from Hopper
I would definitely use another service. Recently I reserved a car rental through Hopper for a family vacation in Hawaii. When we picked up the car the price was 20% more than what Hopper had quoted. Being 5000 miles from home we had no choice but to pay the additional cost or cancel and look elsewhere. When we contacted Hopper customer service we were told they had contacted the car rental company (Dollar) and we were to reconnect with Hopper after our rental was returned. We did so and were told that nothing could be done. As mentioned before, Hopper’s customer service is inadequate while following a company policy that is not interested in customer satisfaction.
May 6, 2025
Unprompted review
Reply from Hopper
We understand that you have previously contacted our support team and spoken with a supervisor regarding your concerns. We want to assure you that we value your feedback and are committed to addressing any outstanding issues you may still have. For further assistance or clarification, please do not hesitate to reach out to our dedicated customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our lines are open 24 hours a day, 7 days a week, and our knowledgeable representatives are prepared to provide you with the support you need. Your satisfaction remains our top priority, and we are fully dedicated to finding a resolution that meets your needs. Please be confident that we are here to help in every way we can.
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If I could give this service a zero, I would
If I could give this service a zero, I would. I paid extra for cancellation insurance. Here I am a week in advance (which means they could certainly sell the seat, and I an not allowed to cancel?! This is ridiculous. I will not use Hopper again.
May 4, 2025
Unprompted review
Reply from Hopper
I have reviewed your record and I can see that you already reached out with our support team regarding your concern on booking Z-G1PQNDEV8. I understand that you have purchased the Cancel for Any Reason service; however, upon checking, the said service has already expired on 10April25. Unfortunately, we can not redeem this service. We sincerely apologized for this inconvenience.
Stay away from this Hopper app thay lie…
Stay away from this Hopper app thay lie I bought two VIP insurance so if something went wrong I could get a refun
The person from hopper requested more papers so I sent to them
I paid for a motel room and I was never able to get into a room
April 25, 2025
Unprompted review
Reply from Hopper
Our records indicate that a supervisor has already addressed your inquiry regarding the check-in time. While we understand your situation, please note that the booking is non-refundable as per our policy, we are unable to process a refund at this time. We have, however, successfully processed the refund for the VIP fee, and it should now reflect in your account.
I reserved a hotel in New York the…
I reserved a hotel in New York the Hudson Yards Hotel through them for 3 nights which at first I was thinking I Had a good deal through Hopper. Long story short the hotel phones never worked and so did their ac. They checked us in and after we found out ac was not working on the room went down stairs to find out they had their ac turned off for the entire place and ended up having to reserve a room last minute through another hotel. Hopper in no way helped get this resolved. I placed around 10 calls to hopper explaining what had happened and that the manager of the hotel was saying they had to email them to get refunded. In the end and 5 days out I am speaking to hopper once again trying to get someone from the hotel to get me a refund and keep asking for 24 more hours of wait. Horrible experience, stay away from reserving using this site as they don’t stand by their clients
Update: Hoppers partner who is not the hotel but an intermediary is requesting that I send picture to prove that the air conditioning did not work (can anyone enlighten me with some sort of form to have a picture of an ac not blowing air cold?) they make no sense just like the property, I already started legal actions against the property with the state of New York and could as well go further with hopper. Should not be operating this way that is for sure.
April 25, 2025
Unprompted review
Reply from Hopper
We regret that your Hopper experience did not meet your expectations. After reviewing your account, I can see that our team has contacted our partner. However, they require supporting documentation to process your refund request. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
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