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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness, and natural ingredients, noting visible improvements in their skin and hair. Many appreciate the excellent value for money and the appealing fragrances, often comparing them favorably to more expensive brands. The staff and customer service are frequently highlighted for their helpfulness, friendliness, and efficiency, with quick responses and personalized support. However, some people were dissatisfied with specific product issues, such as fragrances lacking longevity or products causing adverse reactions. A few customers also reported difficulties with customer service regarding product non-performance or website purchasing issues.

What people talk about most

Product

Consumers find products to be of high quality and effective. Many reviewers praise the noticeable difference... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the top quality of products,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers describe the customer care as... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and fair pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered one of the face kits after seeing lots of their social media campaigns. I was initially sceptical but so far I’ve been very impressed. Really nice products that don’t upset my very sensitive s... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this brand and their products. I searched and compared a number of brands when I was looking for a layered / complete self grooming range and so glad I chose Horace. Their products,... See more

Company replied

Rated 5 out of 5 stars

I was looking to freshen my toiletries starting with my scents . I had a look on the net and found Horace. This was the first time I purchased without first testing, and from someone I had never he... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Horace products! What I particularly appreciate is the high quality — I can genuinely feel the difference on my skin compared to other brands I've tried. My skin feels cleaner, softe... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

Horace ce sont des soins efficaces, fabriqués en France et adaptés à toutes les carnations, à tous les types de cheveux et de peau.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 3 out of 5 stars

Great looking product but it leaves marks

Bought the eucalyptus and sage deodorant which smells great and is perfect for travel. After using it for several months (and following the instructions on how to apply it), it leaves white residue marks on the front and underneath of dark clothes which you then have to constantly wipe off.

January 18, 2026
Unprompted review
Horace logo

Reply from Horace

Hello Simon,

Thank you for taking the time to share your feedback.

We’re really glad to hear you enjoy the scent and the format of the deodorant. However, leaving white marks on clothes is not something that should happen when used as recommended.

We’d really like to understand this better and look into your routine in more detail. Could you please write to us at tezm@horace.co
? Our team will be happy to help and find a solution with you.

Kind regards,

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Rated 5 out of 5 stars

Highly recommend for excellent customer…

Highly recommend for excellent customer service experience!

January 16, 2026
Unprompted review
Horace logo

Reply from Horace

Thank you so much for your message.
We’re so glad you’re enjoying the products and that we could sort things out quickly for you.
And thank you for the very kind words, it was truly a pleasure to help.
Looking forward to your next orders 🙌

Rated 5 out of 5 stars

Products are amazing

Products are amazing, smell and functionality check all boxes, i had a small issue with my order which i was helped with in 5 minutes after an email to customer support ! couldn’t be happier and i’ll be ordering again many times ! ( special thank you to Théau from customer support who was great help and friendly)

January 6, 2026
Unprompted review
Horace logo

Reply from Horace

Thank you so much for your message.
We’re so glad you’re enjoying the products and that we could sort things out quickly for you.
And thank you for the very kind words, it was truly a pleasure to help.
Looking forward to your next orders 🙌

Rated 5 out of 5 stars

Took a chance on Oud Rose…and wow!

Took a chance on Oud Rose knowing nothing about the brand and wow what a stunning fragrance! Have received lots of compliments with this fragrance. Great balance of tones and projects and lasts really well. Would highly recommend as a gents winter fragrance.

January 6, 2026
Unprompted review
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Reply from Horace

We absolutely love reading this 😍
Huge thanks to Paul for this feedback — that’s exactly what Oud Rose is about: a real signature scent, strong presence, great longevity, and unforgettable.
So glad the gamble paid off 🙌

Rated 5 out of 5 stars

Quality

Every product that I've bought has been absolutely brilliant couldn't recommend enough

December 23, 2025
Unprompted review
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Reply from Horace

Hello Jm 👋

Thank you so much for this amazing review, we're so happy to hear this! It means a lot 💙

Take care,
The Horace team

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Rated 5 out of 5 stars

Trustworthy Brand with Excellent Products

I love the products that Horace have to offer. I've bought several different products from the different lines (hair, face, body, fragrance etc) and all of them have either met my expectations or exceeded them. I try to incorporate as many of them as I can into my daily routine, along with using their fragrances for those extra special occasions.

December 21, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for this wonderful feedback, Rees 💙
We’re really happy to know that our products fit so naturally into your daily routine — and that our fragrances are part of those extra special moments. That’s exactly how we imagine them being used.
Thanks again for your trust and for taking the time to share your experience. It truly means a lot to the whole team.

Rated 5 out of 5 stars

This is a great company

This is a great company, their customer care is excellent. The scents are amazing, my family have now ordered aftershave and shower products to give at Christmas, this has become a bathroom staple in our houses!!!

December 1, 2025
Unprompted review
Horace logo

Reply from Horace

Hello Sally,
Thank you so much for your wonderful review!
We’re really happy to hear that our scents have made their way into your family’s Christmas gifts — that means a lot to us.
If you ever need help choosing your next products, I’m here anytime.
Kind regards,

Rated 5 out of 5 stars

The two excellent perfumes Oud Rose and Vetiver…

The two perfumes Oud Rose and Vetiver Primavera are both excellent fragrances, I would recommend both if you want a long lasting deep fragrance. Also at £98 for 100ml they are cheaper and better priced than many other designer brands.
I would highly recommend.

December 6, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for this amazing feedback Michael! 💙
We're so happy you're enjoying your experience with us. :)
Take care!

Rated 5 out of 5 stars

I absolutely love this brand and their…

I absolutely love this brand and their products. I searched and compared a number of brands when I was looking for a layered / complete self grooming range and so glad I chose Horace. Their products, range and quality are superb and their price point offers exceptional value for money. If you have not tried them, please do, you won’t be disappointed.. I have added their aftershaves to my Christmas list, I have never ever bought anything other than well known, expensive brands but I am hugely confident, given my experience so far, that these will be wonderful too!!

December 4, 2025
Unprompted review
Horace logo

Reply from Horace

We really appreciate your feedback! It’s wonderful to hear that our efforts to combine style, quality, and approachable pricing are noticed.
Take care 💙

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Rated 5 out of 5 stars

A really good anti dandruff product…

A really good anti dandruff product that worked for my partner after years of him trying to find something. He can now where dark tops again without worrying about flakes showing on them as his dandruff has cleared right up (on his scalp and beard). Highly recommend.

December 2, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for sharing this, we’re really glad it finally worked for him.
Being able to wear dark tops again without thinking about flakes… that’s exactly why we made this shampoo.
Thanks for the recommendation!

Rated 5 out of 5 stars

I love this brand

I love this brand. I love the design of the packaging -it looks elegant, and high quality and the products themselves are exceptional. I love the fragrance of the items I bought. All the products are a very reasonable price and the value for money when compared to similar skincare products on the market is quite astonishing!! I’m a fan and have just moved to a new home so my bathroom will be fully stocked with Horace products 😁😁

December 1, 2025
Unprompted review
Horace logo

Reply from Horace

We really appreciate your feedback! It’s wonderful to hear that our efforts to combine style, quality, and approachable pricing are noticed.
Take care 💙

Rated 5 out of 5 stars

Great company

Great company, products, delivery and website.

Genuinely my favourite and go to for skincare.

October 21, 2025
Unprompted review
Horace logo

Reply from Horace

We really appreciate your feedback! It’s wonderful to hear that our efforts to combine style, quality, and approachable pricing are noticed.
Take care 💙

Rated 5 out of 5 stars

I have been using Horace products for…

I have been using Horace products for about 7 weeks now and they have been really, really good. The Purifying Face Cleanser and Hyaluronic Acid and Panthenol Serum in particular are amazing.

Considering the price of these items, they really are amazing value and I hope this standard continues.

November 19, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for your review, Joe! 💙
We are delighted to hear that you enjoy our products so much.
It means a lot to us to know that you find them effective and excellent value for money. We’ll do our best to keep this standard going!
Take care!

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Rated 5 out of 5 stars

First time I have used Horace

First time I have used Horace. Good service and the soap smells lovely. I’m happy to buy again

November 18, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you for giving Horace a try Nigel! 💙
We’re really happy to hear that everything went smoothly and that you’re enjoying the soap’s scent. Delighted to know you’d shop with us again, it means a lot.
Take care!

Rated 5 out of 5 stars

Top quality products that smell great

I stumbled across Horace from an FB advert and thought the name was quirky but that they looked good quality. I wasn’t wrong, the products are high quality and the customer service team are on point. Both very important qualities to me when trying a new brand of face and cleaning products. I’d encourage anyone to try them as I don’t think you will be disappointed.

October 29, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for your review Mark! 💙
We’re really glad you decided to give us a try and that both our products and customer support lived up to what you were hoping for. It means a lot to us. We really appreciate the recommendation too, it’s the best kind of compliment. :)
Take care!

Rated 5 out of 5 stars

Saw Horace advertised & thought i would…

Saw Horace advertised & thought i would try them, very impressed - great product.

September 14, 2025
Unprompted review
Horace logo

Reply from Horace

We really appreciate your feedback! It’s wonderful to hear that our efforts to combine style, quality, and approachable pricing are noticed.
Take care 💙

Rated 5 out of 5 stars

Works, is Chic & Fairly Priced

Love that Horace makes really great working, chic looking, products, at fair prices! And the communication of the team 🤩

November 8, 2025
Unprompted review
Horace logo

Reply from Horace

We really appreciate your feedback! It’s wonderful to hear that our efforts to combine style, quality, and approachable pricing are noticed.
Take care 💙

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Rated 5 out of 5 stars

Top quality products

Top quality products,fantastic customer service.
Highly recommend.

November 9, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for this amazing feedback Klaudius! 💙
We're so happy you're enjoying your experience with us. :)
Take care!

Rated 5 out of 5 stars

Been using Horace now for almost a year…

Been using Horace now for almost a year and love their products. I've used the face wash, scrub and associated face creams / serums and my face has never felt better.
I have used many different products over the years and this is one of the best I have experienced. Keep the quality and price where they are please Horace!!!

November 4, 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for this amazing feedback Ian! 💙
We're so happy you're enjoying your experience with us. :)
Take care!

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

After spending nearly £500 over the course of 6 months I believed I was a valued loyal customer. Clearly I was wrong. I made the trip to the London store after a launch invite for the the new fragrance Vintage Vanilla. Upon arrival I smelt the fragrance which was nice and also purchased some other bits from there. I opened the fragrance and sprayed some on the train on the way home. The journey was an hour long. After reaching home I could smell nothing. Asked my wife she also couldn’t smell anything. The next miring I showed and got ready and sprayed on again. Within an hour the smell had completely disappeared. I reached to customer support after leaving a negative review which still has not been approved however the other reviews have been approved as they were positive. Clearly only posting positive reviews which shows the reviews agenda and bias. Someone then reached out stating they wanted to help and make things right, well I was told to spray in my clothes again noting changed the smell disappeared. I went back to them and was just outright told it must be your skin. I hav all the other Horace fragrances and no issue. Clearly this fragrance is weak and must be a manufacturing issue. I also asked to make an official complaint. One was not raised. I asked for a refund and to send the fragrance back as it is not fit for purpose, again I was told I cannot. After spending so much and investing in a brand I’m hugely disappointed. Horace you’ve lost a loyal customer and I will also be telling all the people i referred to you about your customer service and lack of accountability. So for anyone looking to buy vintage vanilla please don’t, it does not last, unfortunately you won’t see that review in the website as the reviews are controlled to only show positive. Disgusting

JUST AN UPDATE, my review still has not been posted nearly 2 weeks later, it was an honest opinion and not against any terms and conditions. But they refuse to post. Notice how only 4/5 stars are posted yet anything lower as dismissed. I have emailed querying this and still no response. Be weary

October 30, 2025
Unprompted review
Horace logo

Reply from Horace

Hello Kash,
We’re sincerely sorry to read your disappointment and to see that Vintage Vanilla didn’t meet your expectations — especially after several positive experiences with our other fragrances.
Our team has been in touch with you to understand your feedback in detail and share it with our product experts. As mentioned, fragrance perception and longevity can vary a lot from one person to another depending on skin type and environment, but your comments are extremely valuable for us.
We’d also like to reassure you that all verified reviews — positive or negative — are published as long as they follow our moderation policy (no personal data or offensive content). Your review has now been published and will remain visible — we never delete or hide honest feedback.
We truly appreciate your loyalty and the time you took to share your thoughts. Our Customer Experience team remains at your disposal if you wish to continue the conversation directly.
— The Horace team

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