Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
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Review summary
Created with AI, based on recent reviews
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Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
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Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
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Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
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Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly & efficient.
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in.
The whole deal was sorted out quickly and efficiently over the phone and by email. A few days later my bike was delivered to my door in Scotland.
No dramas whatsoever.
Friendly and knowledgeable staff.
Highly recommended.
June 23, 2026
Reply from Horizon Micromobility
Thank you for leaving us a review. 😀
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Reply from Horizon Micromobility
Thank you for leaving us a review 😀
The back brake light plug-in adapter…
The back brake light plug-in adapter was not compatible.
May 26, 2026
Reply from Horizon Micromobility
Sorry to hear that - this is an HX X9 brake lever and is for the HX X9 electric scooter - it only fits the HX X9 electric scooter. Also the brake lever doesn't connect to the back brake light the cable is the cut out for the motor. Please return and we'll issue a refund.
Good advice and delivered on time
April 20, 2026
Reply from Horizon Micromobility
Many thanks for your review
Absulety fantastic service!!!
Absulety fantastic service!!!! Great bike and Matt is really helpful and responsive!!!! I would 1000% recommend!!!!
May 8, 2026
Reply from Horizon Micromobility
Hi Rocio - thank you for your kind words
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Reply from Horizon Micromobility
Hi Denise - many thanks for your review
Reply from Horizon Micromobility
Thanks James
Good comms and very easy to deal with
Good comms and very easy to deal with. If he couldn't get to the phone, the 'chat' was answered quickly.
May 12, 2026
Reply from Horizon Micromobility
Hi John - many thanks for your review
Good communication and service.
May 11, 2026
Reply from Horizon Micromobility
Hi John - Thanks for taking the time to leave a review
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Bought an engwe engine x from them…
Bought an engwe engine x from them through the cycle 2 work scheme. Can't fault the service, really helpful. Delivery was quick and easy. Love the bike, can't wait for warmer weather so I can commute on it.
May 14, 2026
Unprompted review
Reply from Horizon Micromobility
Hi Mark - thanks for your review, hope you're enjoying the Engwe!
Generally good and friendly service…
Generally good and friendly service loses a star as communication and updates could have been more frequent and earlier.
May 5, 2026
Reply from Horizon Micromobility
Hello Chris,
Thanks for your review. There does tend to be periods when we wait for couriers to collect or confirm delivery and for admin tasks such as DVLA registration to take place. While it may seem nothing is happening we do have a company policy of only updating customers when there has been a change. However we have had a number of customers mention similar so we will now provide timelines and dealines so if they haven't heard back by a date then please contact us. We do get so many customer chasing their order hours or the following day asfter it was placed - we're not Amazon.
Excellent customer service
Recently purchased a Fiido X 2025 from Horizon Micro Mobility and overall I’ve had a really positive experience.
In particular, Matt has been incredibly helpful throughout the whole process. Communication was excellent from start to finish, especially with all the delays and shipping updates around the new Fiido stock arriving in the UK. Every question I had was answered quickly and clearly, and he went out of his way to reassure me regarding my full order, including the additional battery and accessories.
The bike was professionally assembled before delivery which was a huge help, and the courier booking process was smooth as well.
I also really appreciated the honest and responsive customer service after delivery. It’s refreshing dealing with a company that actually replies promptly and keeps customers informed.
Would definitely recommend Horizon Micro Mobility to anyone looking at buying an e-bike, especially if customer support is important to you.
May 6, 2026
Unprompted review
Reply from Horizon Micromobility
Hi Nikhil,
Many thanks for yoru kind words and your understanding through your order process.
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Reply from Horizon Micromobility
Many thanks for your review
Quick and secure to order and prompt delivery
Quick to order securely, quick to deliver at a fair price. Better than most online retailers.
April 29, 2026
Reply from Horizon Micromobility
Hi Stephen, thanks for your review
Good online communication and support…
Good online communication and support before purchasing, great delivery and on time
April 28, 2026
Reply from Horizon Micromobility
Many thanks for your review
But customers service
April 23, 2026
Reply from Horizon Micromobility
We’re sorry you weren't happy with the Customer Service we provided. we’d like to learn how we can improve things in the future?
Looking at your recent order you were informed on 22.01.26 that the current wait time for the bike was 8-10 weeks (so late March/early April).
You were then informed on March 10th that due to shipping delays the shipment was expected to arrive towards the end of April, you replied to this email. The shipment arrived a little earlier than this and your order was process on April 23rd.
At every point the Customer Services Team provided you with accurate information as soon as we were made aware of any delays.
Please get in touch with the Customer Services team and we’d be happy to forward all communications relating to your orders again.
Kind regards,
The Customer Services Team
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Availability of stock at a great price…
Availability of stock at a great price and the fact that I could pick it up the next day.
April 17, 2026
Reply from Horizon Micromobility
Thank you for leaving us a review
Highly recommended
Highly recommended! Excellent shop with incredibly fast delivery—it couldn't be any quicker.
April 15, 2026
Reply from Horizon Micromobility
Many thanks for your review - happy to hear your order arrived super fast.
Easy with great communications
March 6, 2026
Reply from Horizon Micromobility
Thanks for leaving us a review
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