Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
Company replied
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
Company replied
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
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Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding service from Horizon
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike is now fully assembled and works perfectly. Exceptional speed and service!
April 17, 2026
Unprompted review
Reply from Horizon Micromobility
Hi - many thanks for your review. Glad to hear your bike is back on the road.
Ride On
The Customer Servics Team
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Reply from Horizon Micromobility
👍 thanks for your review 😀
Reply from Horizon Micromobility
Thanks for your review 😀
No help or instructions on delivery
No help or instructions on delivery. Even after asking for delivery i was not given option for delivery. I had to pay for uber to pick the item from 50km away.
Communication was ineffective. All information needed was asked in separate emails instead of asking in one email.
Not very helpful stuff.
I was able to get the item somehow with paying extra and going through trouble.
March 27, 2026
Reply from Horizon Micromobility
Hi
Yes you supplied a delivery address that's how it works? Not sure what the issue was with your orders but looking at your account all the orders were shipped to the address you supplied and the shipping/tracking details were supplied for each item when they were shipped. If you need further details on shipping then this is shown on the Delivery Tab for the product. Please contact us if you have any further questions.
They put me at ease by answering any…
They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .
March 20, 2026
Reply from Horizon Micromobility
Hi Wendy - thank you for your review. Glad to hear your order arrived quickly.
Kind regards,
The Customer Services Team
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Excellent service from order to…
Excellent service from order to delivery. They stock Bosch e bike parts, required blank plug for y cable due to controller upgrade.
March 26, 2026
Reply from Horizon Micromobility
Many thanks for your review
Reply from Horizon Micromobility
Thank you for leaving a review
ADO Air 20 Pro
ADO Air 20 Pro. This is my second purchase of a ADO product from Horizon Micromobility. Super Bike. Super quick delivery. Great Price. Well recommended.😀
March 18, 2026
Reply from Horizon Micromobility
Many thanks for your review and for placing another order with us 😀
Reply from Horizon Micromobility
Many thanks for your review 😀
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The bike I ordered arrived safely and…
The bike I ordered arrived safely and fully assembled (except the pedals). The assembly and delivery are additional charges but worth the extra expense.
March 2, 2026
Reply from Horizon Micromobility
Hi Laurence
Many thanks for your review, we hope you get some sunny weather so you can ride the bike!
Great service
Received my engwe engine pro 3.0 fully assembled and I love it! Initially received the wrong bike because engwe sent the wrong one and they look almost identical the issue was resolved very quickly.
Thank you
January 19, 2026
Reply from Horizon Micromobility
Hi Ozan,
Many thanks for your review and sorry about the initial mixup!
Kind regards
The Customer Services Team
Engwe LE 20 cargo bike
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rear battery mount). Horizon customer service (Mat) lliased with Engwe and arranged pick up and delivery of a replacement bike. This time all was well and we are very pleased with our new bike.
February 2, 2026
Unprompted review
Reply from Horizon Micromobility
Hi Jon,
Many thanks for taking the time and leaving a review - we've passed on your comment to Matt in sales.
Kind regards
The Customer Services Team
Good service and fast delivery
Ordered an e-bike from Horizon micromobility. Wanted to use my bike to work voucher it was no problem they were so helpful and friendly and receive the bike only a few days later would recommend
December 10, 2025
Reply from Horizon Micromobility
Hi Jackie,
Thank you for your recent review - hope you've managed to get out on the bike despite the weather.
Kind regards,
The Customer Services Team
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Very friendly and helpful staff…
Very friendly and helpful staff helped me with everything and supported me with any help I needed. I really recommend this to everyone. Great shop with good prices and perfect service.
November 28, 2025
Reply from Horizon Micromobility
Hello,
Many thanks for your kind words 😀
Great Service Great Prices Great Company
Ordered online, item was dispatched the following day and delivered the next, prices are most competitive and the comms are second to none, highly recommended this company to deal with. Thanks
December 29, 2025
Reply from Horizon Micromobility
Hi,
Thank you for your review 😀
good
The pricing was good, and the postage was prompt. I will use your services again.
December 11, 2025
Reply from Horizon Micromobility
Many thanks for your review
Reply from Horizon Micromobility
Hi
Thank you for leaving us a review
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Excellent service from horizon
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in excellent condition. I am very happy with my ado ultra.
September 18, 2025
Reply from Horizon Micromobility
Hello
Many thanks for leaving a review, we hope you're enjoying your new e-bike 😀
Reply from Horizon Micromobility
Many thanks for your review 😀
Items described clearly on the website…
Items described clearly on the website and a good price. Delivered very quickly.
October 17, 2025
Reply from Horizon Micromobility
Hi
Thanks for leaving us a review
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