Horizon Parking Reviews 

Machine at Premier Inn Manchester Airport wouldn’t work on contactless. So I paid on the app. Selected 1 day, £14. I pressed pay and lo and behold £28 was taken. I immediately spoke to the staff at Premier Inn. Totally disinterested. I wrote to Horizon which was a task and they haven’t bothered replying. Companies like this are conmen in disguise. Legalise scammers at best. Needless to say Premier have lost a regular customer.

Bernie Dickson has done a poor job of Horizon Parking. Not sure what there is to be proud of with a parking company that is despised by the public. Embarrassing. Total scam, even if you provide all evidence. Would avoid Horizon parking at all costs. Anyone associated with the Dicksons should be ashamed to be presented as a solid 1 star.

It was not explained by premier inn Maidstone that we would be charged for overnight parking so ended up paying £60 so do not use premier inns or parking run by HORIZON LEAGALIZED ROBBERS!!!!

This company should not be allowed to operate. Reading the amount of complaints they really need to be investigated. It's a disgrace they are getting away with scamming people.

I paid for 2 nights parking at a Premier Inn in Sunderland to these crooks, £34, to then have to find & pay to park elsewhere as there are only 20 spaces and they were all full.
But they are still charging everyone checking into the hotel with cars!!!
This is a large hotel so they will be making an absolute fortune from people paying and not being able to park.

SCUM

Would give no stars if I could! Company is an absolute scam!! Like previous comments it seems if you pay by cash you still get a fine. Unfortunately, paying in cash means you have no proof of purchase and that is where they are scamming people! Already had my money for my parking ticket and now again for a fine. Absolutely disgusting. DO NOT USE!

AVOID !!! Scammers.
So at Ripon car park Tesco I used the InstaVolt to charge my car.
Now I’ve received a fine.
I’m using a service that I need to charge my vehicle. Yet it’s expected that you have to purchase something for £5 from Tesco to validate your stay ?
I’ve used a service why shouldn’t more ?
AVOID !!!!
I will be challenging this - disgraceful

Horrible company, driving people away from using Premier Inn Hotels.

I stayed in a Tesco car park for under the two hour limit stay I paid in cash however as they said I don’t have card records to prove that I bought anything I’ve now been charged a parking ticket. The appeal process was terrible. I believe they just declined everything that comes that way to get a profit. I will not be using that Tesco ever again now as I don’t trust the parking company and if I see this parking company anywhere else I will not be using it and we’ll be telling friends and family not to use it either. I will be posting this on social media as I have a large following in order to warn people.SCAM

waste of time ! they contacted me saying I haven't paid which I did !! after a couple of emails and sending proof they have admitted it was there mistake !! beware con-company !!

DO NOT USE! Scammers all the way. Gonna rip you off
I’ve paid my penalty but few weeks later received letter again for the same penalty which I appealed because I’ve already paid… then another fee weeks letter I received final notice letter to pay double the amount… absolutely shocking, scammers

An absolute disgrace of a company. I parked my hired car to do my Tesco groceries while I was moving to a new house, got a fine for 17 mins overstaying sent to my previous, outdated address. They continued inflating the fees and then instructed a debt collection company to come after me. Guess what, this time using my correct current address that they fail to use before! The say the fine is now at 125 GBP which they are only gonna be getting over my dead body. I offered to pay the normal original amount without the excessive fees and they refuse and since then ghosted me. Never use this parking company and never use Tesco either.

I recently used the Horizon Fast Charge EV point at Heaton, Lyme Regis, whilst on holiday and the experience was awful. The sign at the charger clearly says you don’t pay for parking while charging — so I charged my car for an hour or so and left.

What they don’t tell you is that there’s another sign about 60 feet away at the pay‑and‑display machine saying you have to scan or register. This is nowhere near the charger and completely contradicts the sign you actually see when using the EV point. Any further instructions should be on the EV charge display.

Horizon issued me a parking charge, I appealed and even though I provided a bank statement proof of the charging session at that time and date , they ignored the evidence, and rejected my appeal. They then offered a “goodwill” fee of £15, which I paid only because they say if you reappeal you will lose your right for the £15 reduced amount if the appeal is rejected again. The whole thing feels like a trap designed to catch out EV drivers.
The signage is misleading. Genuine customers are being penalised for Horizon’s poor setup and obvious greed. Avoid sites managed by Horizon Parking if you can.

Premier Inn Bagshot. Spent close to £1,000 staying at this hotel. Registered on the ipad at reception on arrival. Parking charge applied, appealed with evidence of stay and appeal rejected. Either Horizon or Premier Inn Bagshot is defrauding clients. At the very least their technology is not registering vehicles. Do NOT use a hotel where Horizon operates.

Parked at Premier Inn in wellingborough and registered my vehicle on the console at reception. Now i received a fine and so sent them my booking reference which shows i stayed there and therefore would have registered my vehicle as instructed by receptionist. Now i have received a reduced fine. Obviously they have not investigated. Absolutely disgusting.

These are criminals.

I work for Tesco and every couple of months I get a fine off this criminal organisation. I get the fines cancelled but it keeps happening again and again and again. They are clearly incompetent and should not be in charge of any car park.

have taken 2 trips to tesco and said i parked for nearly 18 hours.
got the ticket only after a month can not find any of my cctv to support i was not there. appeal is just declined without looking it to the recording. i think they deliberately delayed to say no cctv available. totally wrong that tesco emplys cowboys like tin.

AVOID AVOID AVOID. I sent evidence to show my parking fine was incorrect. Many additional admin steps - including me refusing to pay a lower rate (I did nothing wrong) now sent a threatening letter. Experience was in Chester by the race course (sadly a car park I have used many times (different car). This is just theft.

Received a PCN of failure to pay or register the vehicle after 2weeks of incident. When we got there tried to do their online, code not working prompting us to go to the machine. Voila! As far as I remember for the 24hrs we paid, unless 24hrs to them is within same date and we stayed overnight and that's 15hrs. Just wow! Now I see why so, ripping off cx!

I parked at the Tesco car park in Ripon, in order to visit the gym that is located next to the facility. The car park itself was incredibly quiet since it was late at night, but I have to say that was the only positive of my visit.

I was later charged for failing to pay, despite visiting the website on the signs and making the payment as displayed for my registration. This payment was taken from my account, and indeed I even paid twice since neither time I received a confirmation and so assumed I had incorrectly inputted my information. Nope, the website is just appalling and the company were too lazy to take the payment from my account.

As predicted, I appealed the charge and was told that it was my fault that the payment was not taken. My charge was then reduced from £40 to £15, to apparently cover the administration fee - my only comment is such a fee would not exist if the website was functional in the first place.

I will never park in a Horizons car park again, and I suggest, dear reader, you do not grace them with your presence either.

How I wish I could make this review zero stars!

I rarely leave reviews, but my experience with Horizon Parking at Kilve Beach in Somerset has been exhausting and deeply frustrating.

The signage at the car park explicitly stated:

“Payment can be made up to 24 hours after you leave.”

Relying on that wording, I paid via the PayByPhone app the following morning — well within the stated 24-hour period.

I stayed for approximately 24 minutes due to bad weather, but paid for a full hour of parking anyway.

Despite this, I received a Parking Charge Notice and have now spent more than six months dealing with appeals, POPLA, and debt recovery letters over a £1.15 parking payment that I genuinely believed had been made correctly in accordance with the signage displayed at the site.

What concerns me most is that the continued justification has been that I breached “the terms and conditions outlined on the signage” — despite the signage itself appearing to permit exactly what I did.

I fully appreciate that parking rules exist for a reason, but this process has felt disproportionate, stressful, and unnecessarily adversarial for someone who did attempt to comply with the instructions provided — and I will now never return to Kilve Beach.

Horrendous behaviour.