The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more
Company replied
Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more
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I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more
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Company details
- Outerwear Store
- Clothing Store
- Clothing Wholesaler
- Men's Clothing Store
- Snowboard Shop
- Youth Clothing Store
Written by the company
Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers
Contact info
Slovanska alej 1960/24, 32600, Pilsen, Czech Republic
- +420 739 593 735
- info@horsefeathers.eu
- horsefeathers.eu
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I discovered the brand through a friend
I discovered the brand through a friend who practices snowboarding.
I decided to buy it because I think the style and the quality are simply amazing.
I’ve just received the products today in Berlin, and I’m extremely happy with both the product quality and the service provided by the people behind this brand!
January 25, 2026
Reply from Horsefeathers
Thank you so much for your kind review!
We’re really happy to hear that you discovered our brand through snowboarding and that you love both the style and the quality of our products.
It’s great to know everything arrived safely in Berlin and that you were happy with the service as well.
Thanks for supporting Horsefeathers - enjoy your gear and see you on the slopes! 🤍🏂
Excellent fit and quality
Great snowboard pants with excellent quality and fit. Very comfortable, well designed, and practical for riding. Everything feels durable and thoughtfully made. I’m very satisfied with this purchase.
January 12, 2026
Reply from Horsefeathers
Thank you for your great review! We’re really happy to hear that you’re satisfied with the fit, quality, and comfort of the pants. It’s awesome to know the design and durability met your expectations. Enjoy your rides, and thanks for choosing us! 🧡
Reply from Horsefeathers
Thank you for sharing your feedback and for your interest in our Horsefeathers brand, we really appreciate it. 🧡
Size Chart is Not correct - high Return cost
Size Chart is Not correct, Return costs >10€ Even if you want to change into another size.
The Return Police is written unclear.
Never again.
January 18, 2026
Reply from Horsefeathers
Thank you for your feedback. We’re sorry to hear about your experience and appreciate your comments - they help us improve.
For clarification, our return policy is clearly stated on our website, and we also explained everything in detail on chat. We will continue reviewing our size chart and communication to make things as clear as possible for our customers.
We hope we can offer a better experience next time.
Awesome clothes!
January 12, 2026
Reply from Horsefeathers
Thank you so much for your kind words! We’re happy to hear you love our clothes. 😊 Thank you for your interest in our Horsefeathers brand. ❤️
Reply from Horsefeathers
Thank you very much for your kind words! We’re happy to hear you like our brand and designs. Enjoy your items! 😊 And thank you for your interest in our Horsefeathers brand. ❤️
Very fast delivery in RO
Very fast delivery in RO - Saturday to Wednesday with gls.
The product looks and feels good, can wait to test it in the snow.
Cheers
January 16, 2026
Reply from Horsefeathers
Thank you so much for your feedback! We’re glad to hear that the delivery was fast and that you’re happy with the product. We hope you’ll enjoy it on the snow - have a great time out there! ❄️🏂
Cheers!
Reply from Horsefeathers
Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with our products and customer service. We truly appreciate your support and interest in our Horsefeathers brand. ❤️
Great product! Great service!
Great product, excellent service! Thanks! Ordered goods on Jan 14 and on Jan 20 i got my order. Pants are sick, i love them. So excellent evaluation!!! Thanks!
January 14, 2026
Unprompted review
Reply from Horsefeathers
Thank you so much for the amazing review! ❤️
We’re thrilled to hear that you love the pants and that everything arrived quickly. Your support really means a lot to us!
Enjoy them on the slopes and thanks again for your kind words! 🏂
Reply from Horsefeathers
Thank you for your kind words! We’re glad to hear you had a perfect experience and that you appreciated the speed, reliability, and quality.
We truly appreciate your feedback!❤️
Great product and great customer…
Great product and great customer service. Easy 5 stars and highly recommended.
January 12, 2026
Reply from Horsefeathers
Thank you for the great review! We’re really happy to hear that you’re satisfied with both our products and customer service.
Your recommendation means a lot to us - thank you for choosing our brand and for the 5 stars! ❤️
Great communication, quick delivery
January 5, 2026
Reply from Horsefeathers
Thank you for your review, we really appreciate it! ❤️
My experience was Great
My experience was Great. I had a fast delivery and the quality is absolutely Perfect. Cant Wait to wear them.
January 11, 2026
Reply from Horsefeathers
Thank you very much for your great review! We’re delighted to hear that you were satisfied with the delivery and that the quality met your expectations. We hope you enjoy wearing them and look forward to seeing you again in our e-shop! ♥
Great experience!
I ordered online from the US. Customer service answered my questions well and my order arrived quickly. The website was clear that we would owe the import tariff which I expected and had to pay so be aware if ordering from the US.
My new gear is great! It matches the pictures and measurements online from horse feathers.
January 1, 2026
Reply from Horsefeathers
Thank you so much for your great review! ♥
We’re really happy to hear that our customer service was helpful and that your order arrived quickly all the way to the US.
Thank you as well for mentioning the import tariff - we always try to be transparent about customs fees so there are no surprises.
It’s awesome to know that the gear met your expectations and matches the photos and measurements on our website.
Enjoy your new Horsefeathers gear and we hope to see you again soon! 🏂✨
Reply from Horsefeathers
Thank you for your review! We’re happy to hear you’re satisfied with the quality. Thank you for your interest in our Horsefeathers brand. :)
The jacket was too big and I cannot…
The jacket was too big and I cannot return it!
September 10, 2025
Reply from Horsefeathers
Thank you for your feedback. Of course, you can return any items that do not meet your expectations. We have even extended the deadline for returning or exchanging goods to 30 days from receipt of delivery. If you have any questions, please do not hesitate to contact our customer service.
Reply from Horsefeathers
Thank you so much for your feedback! We’re glad to hear you’re enjoying your socks. 😊 Thank you for your interest in our Horsefeathers brand. ♥
Fast shipment and kind customer service
I think I've just found my dream snowboard jacket at Horsefeathers!😊 The customer service reacted surprisingly fast and kindly to my size changing request, and the shipment was very quick! Thank you so much! 🥰
January 4, 2026
Reply from Horsefeathers
Thank you so much for your kind words! We’re delighted to hear that you found your dream snowboard jacket and that our team could help quickly with your size change. 😊
We hope you enjoy many great days on the slopes in your new jacket! Thank you for your interest in our Horsefeathers brand. ♥
Great customer service and products.
Great customer service and products.
I needed new snowgear (jacket, pants and gloves) so I found after some googling horsefeathers. I really liked the design and the price. So I ordered everything. The quality is for the price point really good, the function still need to be tested but I’m really confident that the gear will perform great.
The customer service is really good too. The team answers quickly (within 24h) and there really try to help you out. The pants I ordered were a bit too small. The team offered me to exchange the pants with a similar one in the right size because the color I ordered wasn’t in stock anymore. But the color wouldn’t work together with the jacket. So I returned the pants and got the money back a short time after the pants arrived at the warehouse.
Later after that HF released there new collection and I found the right pants that work perfectly with the jacket. :)
I can absolutely recommend ordering from horsefeathers especially if there are sales. You can get really good products for an awesome price.
December 30, 2025
Reply from Horsefeathers
Thank you so much for taking the time to share such a detailed and kind review! We’re thrilled to hear that you’re happy with your Horsefeathers gear and that everything worked out with the pants in the end.
We really appreciate your feedback about our customer service - our team always tries to respond quickly and help wherever possible, so it’s great to know that it made a difference for you.
We’re glad you like the products and hope they perform perfectly on your next snowboarding adventure! Thank you for recommending us and for supporting Horsefeathers.
Stay safe on the slopes and enjoy your new gear! ❄️🏂
Good shopping experience!
- Communication (info on the website and ordering process)
- Quality/price ratio
- Products choice
December 27, 2025
Reply from Horsefeathers
Thank you for your great review! We’re happy to hear that you had a good shopping experience and that you appreciated our communication, product selection, and quality-to-price ratio. We look forward to serve you again soon. 😊 Thank you for your interest in our Horsefeathers brand. ♥
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