While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and genuine care throughout the entire process. Many highlight the exceptional communication, noting that the team keeps them well-informed and makes the experience as stress-free as possible. The service provided is frequently described as outstanding, with people appreciating the efficiency and proactive approach in handling sales and purchases. Some people also felt that the company went above and beyond expectations, providing invaluable support and advice even in complicated situations. Reviewers were particularly impressed with the responsiveness and dedication of individual agents, who were always available to answer questions and resolve issues promptly.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers express high satisfaction with the service provided, consistently describing it as exceptional and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the clear, consistent, and frequent... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We used Chris Goodwin recently to sell our house. He kept us in the loop and responded to messages quickly. We couldn’t be happier with the service provided and would highly recommend. We would not... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

826 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The team at Hortons are absolutely…

The team at Hortons are absolutely brilliant, as first time movers we had tons a questions and they answered them all , Jake kept us updated throughout the process and was super easy to deal with I would recommend to anyone thinking about selling their house 😊

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Hortons…

Angela and her team at Hortons were brilliant from the beginning to end of the process to sell my house. When I first met Angela she had given a great deal of thought to how we should market the house and brought lots of info about the housing market in my area. We were able to have a really informed chat and agreed a good plan. The setting up of a Whatsapp group so Horton's could keep me up to date with viewings, offers and then the progress of the deal was a stroke of genius. I always felt totally up to date with what was happening. Finally Angela was brilliant towards the end of the deal when we were a long time ready to exchange and complete whilst other parties dragged their feet. Angela did all she could to get things moving and to put pressure on people to get on and do what was needed. She also had to deal with my frustration as I struggled to understand why we couldn't get things completed!
Thank you Hortons! I very much hope I won't need to buy or sell a house again. However if I did I know which estate agents I'd be picking the phone up to call.

March 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Angela was really helpful and very…

Angela was really helpful and very understanding that we were selling a loved family home. She explained everything very simply to our elderly mother so she could understand what was happening. Throughout the process she kept us up to date and was fantastic at communicating between us and the buyers. She really made the whole process very easy. We would highly recommend.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

THE GREAT HOUSE GIVEAWAY

THE GREAT HOUSE GIVEAWAY
What can I say, Nicole really went above and beyond for us with this sale. She is the person you want at the other end of the phone to move mountains for you when selling a property. Her polite, knoweldgable and savvy approach brought everyone together for an amicable result for all. If you're selling your property in the Derby area, i strongly suggest HORTONS!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Terrell @ Hortons!

Terrell worked super hard to help us, and his seller, get our new home over the line! We hit many challenges along the way including the deal completely falling through at one point, but Terrell’s communication and desire to create a compromise got us back on track. If you are looking to buy, or sell, a house Terrell is your man!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service from Zoe

Absolutely amazing service from Zoe. From start to finish Zoe was very friendly and professional whilst also working very hard to get the sale through quickly for me. She also supported me throughout. Highly recommended and if I were to move again I would definitely use Hortons! Thanks so much Zoe for making what was an anxious time bearable. You’re very good at your job😀

February 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Rachel Nicholas at Hortons was a…

Rachel Nicholas at Hortons was a pleasure to deal with. Everything happened so seamlessly and as quick as possible. Rachel was so helpful at every stage and very supportive, always responding really quickly to calls and messages. Thank you Rachel!

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Not all agents are the same! Hortons WILL sell your house

There is a misconception that all estate agents are the same. They simply pop a property on Rightmove, sit back, and wait for the buyers to call. So why not go for the cheapest agent who will also tell you your property is worth the highest price. Makes sense, right?

This couldn’t be further from the truth.

Mark at Hortons has worked tirelessly for 6 months to get my sale to completion today. Every step has been impeccably managed from our initial meeting, setting a realistic asking price, undertaking the viewings, and dealing with offers. Then, most importantly, he managed to hold the deal together throughout the conveyancing process.

If you want to sell your home then you need to have an agent who will sell it quickly, and for the highest possible price.

Hortons will do that for you.

February 24, 2023
Rated 5 out of 5 stars

Moving home with confidence

Moving home can be a very stressful experience especially for people over the age of 70. However, Nicole at Hortons took the stress away by being totally professional in everyway. Her communication skills are excellent as she kept us upto date with the progress of both the sale of our property and the property that we were purchasing. Being so friendly we felt comfortable and confident that any problem that should arise would be resolved taking all the pressure away from us. We would highly recommend Nicole at Hortons in the knowledge that a first-class efficient service will be provided.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

House sells by Nicole Beales…

Over the last few months Nicole Beales has been working hard to sell my property, 7 days a week. She has been amazing, giving great advice, responding to all my questions very quickly. I would recommend Nicole to anyone who is looking to sell their house.

February 22, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service from start to finish. Our agent Nicole Beales at Hortons was contacted at the start of a 12 month renovation project along with two other competitors. Nicole was the only one who showed any real interest and went above and beyond in helping with advice, valuation, and even information about local trusted trades people. Kept in touch and continued to give advice throughout the 12 month project, and it was a no-brainer that we went with her Hortons for the sale when the renovation ended.
Fees were reasonable, and in-line with (and in fact cheaper than) other local agents. Very professional, thorough, and great to deal with. Highly recommended.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

First Time Buyers - Nicole Beales

Nicole Beales was the estate agent who helped us through our first time buying a home.

We can’t recommend her enough, kept us informed through the whole process and made it feel really easy for us.

We will definitely use her in the future if we ever come to sell.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Nicole Beales at Hortons.

Nicole Beales was the estate agent who helped us through our first time buying a home.

We can’t recommend her enough, kept us informed through the whole process and made it feel really easy for us.

We will definitely use her in the future if we ever come to sell.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great communicators

Franco and the team at Hortons did a wonderful job for us. They were enthusiastic and helpful from the start, without being pushy. They kept us up to date at all stages of the sale and were on hand to respond to our questions, even outside of normal business hours via WhatsApp. Franco has a big network of contacts that he was able to use to help generate extra interest in our property, and which helped us achieve a great price. What it comes down to is that Franco is a talented communicator, which really took the stress out of the process.

February 10, 2023
Advertisement
Rated 5 out of 5 stars

We could not be happier with the…

We could not be happier with the service we received from Rachel when we decided to put our house up for sale in December 2022 with Hortons. From the initial first meeting to organising a sales video of our house
everything was taken care of,they gave us a true valuation of the house and what they thought it would
achieve, with that in mind we put the house up for sale.
Rachel kept us informed of viewings and feedback about the house.By the first week of January 2023 we had sold the house STC.We were really impressed with how quickly things were happening and the sale was completed on 17th February we would like to thank everyone at Hortons who were involved with marketing and the sale of our house especially Rachel,a first class service.

February 17, 2023
Rated 5 out of 5 stars

Franco was excellent!!!

Franco was excellent!!!! Very realistic , highly efficient .Excellent service . He works hard to achieve targets .We are very pleased and would recommend Hortons to all the people out there looking for their dream home ! Efficiency at its best .Thank you

February 14, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look