I am writing this review to ensure that…
I am writing this review to ensure that other people considering this agency and clinic clearly understand what they may face in reality — not just the polished promises made before payment.
Before Payment
Before the payment was made, everything looked absolutely perfect.
I was constantly reassured that I was in safe hands, that everything would be fully under control, that the team was professional, and that I could completely trust them.
I was sold a service involving a specific surgeon:
• I was shown his work;
• we discussed his approach in detail;
• I made my decision to travel for surgery specifically because of this surgeon.
Communication was available 24/7. Responses were fast, detailed, and reassuring. The company created the impression that they were fully responsible for the patient and the outcome.
After Payment and Arrival in Turkey
The reality turned out to be very different.
After the payment, responses became noticeably slower. Sometimes I had to wait half a day or longer for a reply.
The only reason communication was possible at all was because I had multiple coordinator contacts and had to message several people just to get a response.
Clinic and Postoperative Care
In the clinic I was sent to, the promised level of care was not provided:
• the attention from the medical staff did not match what had been promised;
• basic needs had to be repeatedly requested;
• nurses were overloaded, and there was no individual care as advertised.
However, this was not even the main issue.
Key Issue — Surgeon Substitution
The most serious and unacceptable violation was this:
👉 I was not informed that the surgeon was changed.
I traveled for surgery with a specific surgeon, whose work I had reviewed and agreed to.
In reality, I was operated on by a different surgeon, without:
• any prior notification;
• my consent;
• the opportunity to review this surgeon’s work;
• the right to choose whether I agreed to this change.
This is not a “minor organizational issue.”
This is a direct substitution of the service that I paid for.
When I raised this issue afterward, one of the coordinators stated something along the lines of:
“We acted in your best interest.”
Making such decisions for a patient while denying them the right to choose is not care — it is a violation of fundamental medical and contractual principles.
Attempt to Resolve the Situation
I tried to resolve this situation calmly and professionally.
I did not demand corrective surgeries — I have no issues with the quality of the operation itself, and I do not require any additional medical intervention.
My request was strictly about compensation for moral and emotional damage, because:
• I paid for one service;
• I received a different one;
• the key terms of the agreement were violated.
Company’s Behavior After the Conflict
This is where the company’s true approach became clear.
The company:
• consistently avoided addressing the core issue;
• repeatedly referred to “legal regulations” without providing a single specific law or document, despite my direct requests;
• shifted responsibility to the hospital, even though I purchased the service from the agency, not directly from the clinic;
• responded with significant delays — 1–2 days — or completely ignored messages.
Instead of addressing the issue, they offered so-called “gestures of goodwill” — free revision surgeries and medical services that I do not need and explicitly refused.
Moreover, I am not located in Turkey, but in another country, and I made it very clear that such offers are irrelevant to the issue at hand.
Conclusion
Based on my personal experience:
• before payment — full attention, reassurance, and guarantees;
• after payment — reduced accountability and communication;
• substitution of a key element of the service (the surgeon) without notification;
• refusal to acknowledge the violation;
• avoidance of dialogue and ignoring requests;
• references to legal grounds that are never actually provided.
I consider this behavior to be misleading and deceptive.
For this reason, I believe it is my responsibility to warn future patients, so they understand that the marketing promises and the reality may be very different.