The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
Company replied
I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
Company replied
Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
Company replied
Company details
- #96 of 123 best companies in Gift Shop
- #13 of 19 best companies in Flower Delivery
- #2 of 2 best companies in Hospital
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vile Entrrprise
Vile, reprehensible, evil business, pretending to be the actual gift shop at the hospital. Do not trust these people. They’re stealing your money when you can buy flowers directly from the gift shop and support the hospital. How can people be so disgusting?
July 20, 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We’re sorry to hear about your concerns and would appreciate the opportunity to understand better what happened. We were unable to locate an order associated with this review, but we would be happy to look into your experience if you can provide an order number or additional details. We do partner with many gift shops inside the hospital. For the hospitals that are not our partners, we clearly state that right below the hospital name on our website. We take our customers’ trust seriously and are committed to providing a reliable and caring service. Please reach out to us so we can assist you further.
Reply from HospitalGiftShop.com
Thank you for your kind words! We're delighted to hear you were happy with our quick response and excellent service. We truly appreciate your support and look forward to helping you again whenever you need us.
Half of the gift was missing & customer…
Half of the gift was missing & customer service didn’t provide a refund. Very disappointing
Edit: thank you for your reply I did not receive any notice that 56% was refunded until your comment. Are you able to send me a receipt confirmation?
July 16, 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to share your feedback. We’re truly sorry that your gift arrived with missing items and understand how disappointing that must have been, especially when you were trying to send something special. After reviewing your order, we issued a refund for approximately 56% of the item purchase price to account for the items that were not received. We regret that your experience fell short of your expectations and appreciate you bringing this to our attention as we continue working to improve our service.
Loved the gift.
July 16, 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so happy to hear your recipient loved the gift. It means a lot to us to be a small part of such thoughtful moments, and we appreciate you choosing us.
I ordered on this site because it was…
I ordered on this site because it was for same day delivery but the order was delivered 2 days late. Patient was already checked out. When asked for a refund, I was told that I could have store credit so I had to have the order redirected.
July 15, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We apologize for the delay in your order, especially since it arrived after your recipient was discharged from the hospital. We offered to redirect your gift so it would still bring comfort to your recipient, but we understand this wasn't your desired outcome. We appreciate your feedback as it helps us improve our service. We will issue a full refund.
The flower were promised same day-bad delivery service
The flower were promised same day. Was delivered to the MAIN hospital front desk instead of the childrens hospital area when a room number was provided. The ballon arrived late the same day and the flowers had to go be found at the other desk.
July 14, 2026
Reply from HospitalGiftShop.com
We truly understand how frustrating and disappointing this experience has been for you, and we are very sorry for the confusion it caused. Your feedback is invaluable to us, and we’re committed to working closely with our delivery team to ensure that situations like this don’t happen again in the future. Thank you for your understanding.
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're so happy to hear your gift was delivered on time and that the flowers were beautiful. Thank you for choosing us to help brighten someone's day—we truly appreciate your support!
Not the convenience you are hoping for
My flowers were not delivered in a timely manner. Ordered on Friday - delivered on Sunday after the patient had been discharged. We believed that ordering directly from the hospital gift shop would make things easier. We were wrong.
July 12, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We are genuinely sorry to hear that your flowers were delivered after your recipient had left the hospital. We can only imagine how disappointing that must have been for you, especially since you were hoping to bring a touch of joy during their stay. Please know that we truly value your concerns and are committed to addressing this issue to improve our service moving forward.
Never again will I patronize
My niece never received her balloons. Even though I left a message for them to return to locate it or refund my money, I have yet to receive a call back. I will never do business with this place again
July 11, 2026
Reply from HospitalGiftShop.com
Thank you for bringing this to our attention. We apologize for the inconvenience caused by your niece not receiving her balloons and for the delay in our response to your concerns. We understand how frustrating and disappointing this situation must be, especially since you were trying to send something special to brighten her day. We have reached out to you and look forward to working together to resolve this issue.
Reply from HospitalGiftShop.com
Thank you for your kind review! We are delighted that the flower arrangement arrived on time and helped brighten your recipient's day. We appreciate your choosing us, and we hope to assist you again in the future.
Rapid response and quick delivery
July 11, 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so glad you were happy with our quick response and fast delivery. We truly appreciate your support and look forward to helping you again whenever you need us.
Delivery was great
Delivery was great, attention to detail, friendly staff who called with a question right away after order.
July 9, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. Providing attentive service and clear communication is very important to us, so we're especially happy to know our team was able to quickly reach out with a question and ensure everything was handled with care. We truly appreciate your support and thank you for choosing us to help brighten someone's day.
quick delivery
The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I would not have ordered knowing it is a US company.
July 9, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We're glad to hear the flowers were delightful and delivered in a timely manner. We apologize for any confusion regarding our relationship with the hospital gift shop. Our website notes that while we deliver to this hospital, we are not affiliated with or endorsed by the hospital or its gift shop. Additionally, the checkout page states that all orders are processed in U.S. dollars. We appreciate your feedback and the opportunity to improve the clarity of this information.
Everything was processed as planned
Very good service! Would recommend using them!! Flowers were delivered same day!
July 6, 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to leave a review, and we apologize for any confusion. We do not see that this order was cancelled and our records indicate that it was delivered successfully. If this is not correct, please don't hesitate to contact us so we can look into this further for you.
Beautiful, lasting arrangement
The arrangement was delivered quickly, the colors and blooms were gorgeous, and the flowers lasted for days.
July 8, 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're delighted to hear that the arrangement was delivered quickly and that you loved the beautiful colors and blooms. It's especially nice to know that the flowers stayed fresh and lasted for days. Thank you for allowing us to be part of sending such a thoughtful gift.
I ordered balloon bundled however never…
I ordered balloon bundled however never got delivered had to call about it twice and still never got delivered
July 8, 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to share your feedback. We sincerely apologize that your balloon bouquet was not delivered as expected and for the inconvenience of having to contact us multiple times regarding your order. We understand how disappointing this must have been. We are glad we were able to process a full refund for you, but we recognize that this does not make up for your gift not arriving as intended. We appreciate your feedback and will use it to help improve our service moving forward.
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so glad to hear that you were happy with the fast delivery and the quality of the product. We appreciate your support and thank you for choosing us to help send something special.
The recipient (a doctor who just had a…
The recipient (a doctor who just had a child and was returning to work after maternity leave )was very impressed. Hospital employees commented that their hallways were full of pleasant flowery smells. Product was delivered on time and e-mail status updates were very much appreciated. Nice job!
July 7, 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're delighted to hear that your recipient loved the arrangement and that it helped make her return to work after maternity leave a little more special. Hearing that even the hospital staff enjoyed the beautiful floral fragrance throughout the hallways truly made us smile. We're also glad the delivery arrived on time and that the email updates kept you informed along the way. Thank you for allowing us to be part of such a meaningful occasion!
My Nana loved her flowers
My Nana loved her flowers! Hospital Gift Shop got right on it and she had them the day I made the order! We are a couple of states away so to be able to send Nana flowers from a distance was amazing!
July 2, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We're delighted to hear that your Nana loved her flowers and that they arrived so quickly. We know how meaningful it is to stay connected with loved ones when you're miles apart, and we're honored we could help you send a little love across the states and brighten her day. Thank you for trusting us to be part of such a special moment for your family!
The flowers I ordered were much larger…
The flowers I ordered were much larger and fuller than the ones delivered. The flowers delivered were not much larger than a Starbucks cup. Very embarrassing.
June 30, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We are truly sorry to hear that you were disappointed with the bouquet. Our goal is to provide the best possible service, and we appreciate the opportunity to address your concerns. We would be happy to connect with you and our designer to review what happened and work towards a resolution that feels right for you. We have reached out to you regarding this matter and look forward to following up soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.