The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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Review summary
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
Company replied
I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
Company replied
Company details
- #96 of 123 best companies in Gift Shop
- #13 of 19 best companies in Flower Delivery
- #2 of 2 best companies in Hospital
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Repeat Customer
Have ordered from Hospitalgiftshop.com more than once. Their website makes it easy and their customer service makes it better! Great at communicating (via text which is awesome) and they wait to deliver flowers until patients are out of the ICU or in a space where flowers can be received. Since we live out of state, this is a great way for a personalized touch to send support from afar.
June 30, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words. We’re really glad the ordering process and communication have made things easier, especially when sending support from out of state. We also appreciate you recognizing the care taken with ICU restrictions and delivery timing. We’re grateful you continue to choose HospitalGiftShop.com to help you send thoughtful support from afar.
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so glad you found the ordering process easy and that you appreciated the donation option. It means a great deal to us to help support hospitals while making it simple to send thoughtful gifts. We truly appreciate your support and hope to assist you again whenever you need us.
Extremely helpful with great results
Extremely helpful. Spent a while on the phone with me, and thw flowers exceeded my expectations.
November 22, 2025
Reply from HospitalGiftShop.com
Thank you so much for your wonderful review! We're delighted to hear our team was able to assist you and that the flowers exceeded your expectations. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Still waiting on my refund for two…
Still waiting on my refund for two items I didn't receive
June 25, 2026
Reply from HospitalGiftShop.com
Thank you for bringing this to our attention, and we're sorry to hear you're still waiting for your refund. We are looking into this right away to ensure the refund for the missing items is processed as quickly as possible. We appreciate your patience and will follow up with you as soon as we have an update.
They truly care and are so kind!
They were incredibly kind and had great communication, because of them I was able to send a meaningful gift and hear that it got delivered perfectly and right on time! Highly recommend, they aren’t just a business, they truly care about customer service and making the recipient’s day!
June 24, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that your thoughtful gift was delivered on time. Providing excellent communication and helping our customers brighten someone's day is what we strive for. We truly appreciate your recommendation and look forward to helping you again in the future!
Flowers were much smaller and not fresh…
Flowers were much smaller and not fresh at all compared to what was shown in the image I purchased. Overpriced for getting old flowers.
June 24, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We're sorry to hear the bouquet did not meet your expectations. We were not previously notified of this concern, but we have reached out to you and requested photos so we can review the quality with our floral partner. Once we receive them, we will follow up directly. We appreciate you bringing this to our attention and the opportunity to look into this further.
The order was not what I ordered
The order was not what I ordered, it was much smaller and some of flowers were wilted, tried contacting and even sent pictures, I was told thry were going to look into it and get back yo me for a refund and it has now been 6 days and no response. I will NEVER use this service again.
June 23, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We are very sorry the bouquet did not meet your expectations and that some of the flowers appeared wilted. We understand how disappointing this must have been. After reviewing your order, we do show that a partial refund was issued the following day. We apologize if our communication left you feeling uncertain, and we've shared your feedback with our floral partner to help improve both quality and follow-up. We're sorry we fell short of your expectations. We do hope you give us an opportunity to serve you again.
I had ordered flowers for same day…
I had ordered flowers for same day delivery and they were delivered the next day.
June 15, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We apologize that your flowers were delivered a day later than expected. We understand how important timely delivery is and appreciate your patience. Your comments have been shared with our team as we continue working to improve our service.
Balloon a week late!
EDIT: The company responded. Proactive business management includes communicating with the customer as soon as you realize there is an issue. Reactive management includes responding to a review because someone complained. Which do you think is better? If there was a problem, contact the customer and make it right BEFORE they write a review.
ORIGINAL:
The flowers were delivered same day, and were beautiful. The balloon, however, arrived almost A WEEK LATE. The patient happened to still be in the hospital, but I paid for same day delivery for ALL items, not some.
June 17, 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We're so glad to hear the flowers were delivered the same day and that they were beautiful. We understand how disappointing it must have been for the balloon to arrive later than expected. We sincerely apologize for the delay. We were not notified by either our local gift shop partner or through customer contact that the balloon had not been delivered as scheduled, which prevented us from addressing the issue sooner. We appreciate you bringing this to our attention, and we'll be following up with our local partner to better understand what happened and help prevent this from happening again.
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so glad you found our service convenient and fast. We appreciate you choosing us and look forward to helping you again whenever you need to brighten someone's day.
The picture of the bouquet sent did not…
The picture of the bouquet sent did not look like the picture of the bouquet I ordered. I got a refund for $11.00. Very disappointing!
June 18, 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry the bouquet did not meet your expectations. After reviewing the photo you provided, we agreed that the arrangement did not sufficiently resemble the bouquet that was ordered. While substitutions may be necessary to ensure the freshest flowers are delivered, the overall style and value should still closely reflect the original design. We're glad we were able to provide a partial refund, and we've shared your feedback with our florist to help prevent similar issues in the future. We appreciate you bringing this to our attention and giving us the opportunity to review your concerns.
Ordered flowers on the online portal
Ordered flowers on the online portal. You don’t even carry flowers anymore. Asked for a teddy bear and ballon bouquet for the money I spent. Two additional balloons were added. What a joke and a rip off.
June 15, 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry this order did not meet your expectations. We understand this was not the gift you originally intended to send. We will be issuing a partial refund for the disappointment. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
So frustrating
So frustrating! They act like they are the gift shop in the hospital. Nope! When my family member's discharged got moved up, all I got was recording when I reached out to customer service. No one ever called back. I have no idea which florist they used so no way to contact the people trying to catch the patient before leaving. Just call a local florist directly and leave out the middle man. I completely regret using this service. at this point the flowers are at the hospital front desk and my cousin is being wheeled out of the building. My only hope for help is that a local volunteer at the hospital catches them. Just what is needed at a stressful time - more stress from this useless service.
June 20, 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry this added stress during an already difficult time. While we partner with some hospital gift shops, not all hospitals are part of our network. For the hospital selected on this order, our website noted that it is within our delivery area but is not endorsed by or affiliated with the hospital. We understand your frustration with not being able to reach us when your family member's discharge plans changed and appreciate you bringing this to our attention. Your feedback will help us continue improving our service and communication.
I had a great experience shopping…
I had a great experience shopping online at the Hospital gift shop .
I especially appreciated the electronic communication allowing me to updates and real time information on my delivery.
Rather pricey and my floral ballroom arrangement didn’t last a week.
August 19, 2025
Reply from HospitalGiftShop.com
Thank you for your feedback. We're glad to hear you enjoyed the online ordering process and found the delivery updates helpful. We're sorry the floral arrangement did not last as long as expected. Fresh flowers can naturally vary in longevity depending on a range of environmental factors, and we appreciate you sharing your experience. Your feedback helps us continue to improve both our products and service.
Reply from HospitalGiftShop.com
Thank you for your kind feedback! We're so glad you found our follow-up quick and efficient, and that our team was able to be flexible in assisting you. We truly appreciate you choosing us and are here anytime you need us again.
Patient was thrilled.
June 12, 2026
Reply from HospitalGiftShop.com
Thank you for sharing this wonderful update! We're so happy to hear the patient was thrilled. It means a lot to us to be part of brightening someone's day, and we truly appreciate you choosing us.
flowers were suppose to be delivered on…
flowers were suppose to be delivered on Tuesday. Father received them on Thursday after multiple emails back and forth.
May 6, 2026
Reply from HospitalGiftShop.com
We are sorry for the delay and the back-and-forth you had to go through to get this resolved. We understand how important timely delivery is, and it’s disappointing this didn’t arrive as expected on Tuesday. We appreciate your patience, and we’ll review what caused the delay to help prevent this in the future.
The delivery was never made at the…
The delivery was never made at the hospital. They said they couldn’t deliver to icu and she was moved to a regular room on a Friday morning and I went online to verify the order and got a message they don’t work on Saturday and Sunday and then she was sent home Tuesday and never got them. They said I would get a full refund due to their mistake but yet they are still charging me. The flowers they send out by another service were dead and wilted. Very disappointed
June 10, 2026
Reply from HospitalGiftShop.com
We’re truly sorry that the flowers did not reach your loved one in the hospital and understand how disappointing that must have been. Sending a thoughtful gift during a hospital stay means so much, and we regret that your experience did not reflect that care. We have issued a full refund for this order. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
Perfection
They went over and above to get the flowers to the new mom - I didn't know her legal last name. But we got it finally!
June 10, 2026
Reply from HospitalGiftShop.com
Thank you for your kind words! We're so glad we were able to help get the flowers to the new mom, even with the challenge of locating her without her legal last name. Our team works hard to ensure gifts reach their recipients whenever possible, and we're delighted everything came together in the end. Thank you for allowing us to be part of such a special celebration! 💐👶💕
It's a Good Service.
I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown reason but they credited my account. Being so far away, I was happy to be able to send a gift to the hospital.
February 19, 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We're delighted to hear that the flowers arrived promptly and were beautiful for your son, daughter-in-law, and new baby. We understand how important it is to stay connected and celebrate special moments when you're far away. We apologize that the chocolates were not delivered as expected. While we were able to issue a credit for that portion of the order, we understand the disappointment of having part of your gift missing. We appreciate your understanding and are grateful we could help you send your warm wishes during such a special occasion.
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