Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs. Everything went smoothly and efficiently at eve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've only twice had to use Support since getting set up with Hosting.com (or what used to be A2 before Hosting took over). When it moved to Hosting, I wondered if support would remain as good. I'm hap... See more
Company replied
I’ve been using Hosting.com, and the performance is great. My website loads much faster than before, which is good for SEO and user experience. The Turbo plans really help with speed, especially for... See more
Company replied
Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support t... See more
Company replied
Company details
Written by the company
We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds
Contact info
South Broadway 900, 80209, Denver, United Kingdom
- hosting.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Immediate Support
Review for Hosting.com
Requested support and received it within minutes.
I had a tricky DNS zone error with a subdomain (CNAME conflict ). I submitted a ticket and they responded extremely quickly. They identified the issue (leftover TXT records conflicting with the CNAME), removed the conflicting records, and added the correct CNAME for me.
The whole process was fast and professional. I really appreciate the quick turnaround — it saved me a lot of frustration and time.
Would recommend their support team.
April 7, 2026
Unprompted review
Reply from hosting.com
Hi Mike! Thank you for taking the time leaving this kind review. DNS conflict can indeed be a problem, we are glad that our team assisted and sorted the DNS records! We are always here to help, please reach out anytime!
James,
Customer Advocacy
Reply from hosting.com
Hi Rami! You are also Amazing! Thank you for your kind review towards our team. If you have other questions, please don't hesitate to reach out!
james,
Customer Advocacy
fast&competent support team
April 6, 2026
Unprompted review
Reply from hosting.com
Hi! thank you for your kind review! if you ever need a hand, please contact us anytime!
James,
Customer Advocacy
Good experience
April 6, 2026
Unprompted review
Reply from hosting.com
Hey, Andre,
Thank you for your feedback!
Mimi, Customer Advocacy
Our aging website and webmaster!
I've been tasked with fixing our aging website. Orbi has been incredibly patient and helpful! We'll be starting all over with AI Sitebuilder and I'm looking forward to using the new tool!
April 5, 2026
Reply from hosting.com
Hello, Rich,
Thank you for this amazing feedback! I hope you enjoy our AI Sitebuilder as well and whenever you need any help, please do not hesitate to contact us again!
Mimi, Customer Advocacy
The worst hosting company
The worst hosting company, very bad service and there are no support. They bring your website down. Really bad service
April 5, 2026
Unprompted review
Reply from hosting.com
Hi Khalid, I appreciate you sharing your experience. Our support team are available 24/7 thru phone, chats or emails and are always willing to assist with any queries. I would like to have a chance to take a look at this further, I have reached out privately to get more details in hopes to pull up your account. I look forward to your reply!
James,
Customer Advocacy
My premium SSL certificate stopped…
My premium SSL certificate stopped working. Hosting.com support got me back up and running quickly and courteously. Shout out to the tech support crew! Thanks so much. Aloha from Honolulu!
April 3, 2026
Unprompted review
Reply from hosting.com
It was always important to have your websites secured and SSL are one of the things that help. We are glad that our team addressed it promptly! Thank you for your support all the way from Honolulu, if you ever need a hand, contact us anytime!
James,
Customer Advocacy
very very good services
April 4, 2026
Unprompted review
Reply from hosting.com
Thank you for commending our service. We are available 24/7. reach out anytime!
James,
Customer Advocacy
Abdul A was great helping me work…
Abdul A was great helping me work through what ended up being attacks on my domain and server space. He was thorough, responsive and stayed with me.
April 4, 2026
Unprompted review
Reply from hosting.com
Hi Mike! Attacks were never a good thing and we are glad that Abdul stepped up and assisted you to help your account be secured. If you ever need a hand, please don't hesitate to reach out!
James,
Customer Advocacy
Reply from hosting.com
Friendly and efficient is what we want to hear! Thank you Chris for sharing this positive review. If you ever need a hand, please reach out anytime!
James,
Customer Advocacy
Amazing staff
Aleksandar P resolved my issues really effectively and with a good attitude.
April 4, 2026
Unprompted review
Reply from hosting.com
Hi Andrew! Thank you for taking the time in sharing your experience. Aleksandar is truly an asset to the team and we are glad that he was able to provide an excellent service. If you need further assistance, reach out anytime!
James,
Customer Advocacy
As always assistance is responsive and…
As always assistance is responsive and efficient
April 4, 2026
Unprompted review
Reply from hosting.com
Thank you for the positive review! if you ever need further assistance, please don't hesitate to reach out!
James,
Customer Advocacy
Assistance on the first call
Assistance on the first call. Easy to speak to and has solutions at hand
April 4, 2026
Unprompted review
Reply from hosting.com
Alright! Our team always aim to resolve issues at first interaction and we are glad that we are able to provide that kind of assistance Fatma. We are available 24/7, contact us anytime!
James,
Customer Advocacy
I have a reseller hosting plan
I have a reseller hosting plan. Today, I woke up to find all my websites unstable. I proactively investigated the logs and checked everything my access level allowed. I then sent an email explaining the entire situation in detail and asking for help.
Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem." My own clients were constantly complaining, yet this was the only response I received: they kept saying they were "monitoring" the situation, rather than actually solving the issue and bringing my websites back online.
I have been paying for my plan there for years, and this is the kind of support I get when I need them the most.
April 3, 2026
Unprompted review
Reply from hosting.com
Hi Augusto,
Thank you for sharing your feedback, we’re sorry we haven’t met your expectations here, this is not the level of service we aim to deliver. We’ve located your account and ticket, and have this reviewed directly with our dedicated team.
A solution has now been implemented to stabilize the environment and address the issue affecting your websites. We’ll be reaching out to you shortly via your support ticket with more detailed information and next steps, so you have full clarity on what was done and what to expect.
-Dyane, Customer Advocacy
FAST support - AI and human
The initial support was AI and LIGHTNING FAST. When it did not completely solve my issue, it handed me off to a human who fixed it very quickly!
April 3, 2026
Unprompted review
Reply from hosting.com
Hi Erica! Thank you for highlighting your experience. We understand how important timely assistance are, that is why we integrated AI as an initial help to assist, but our support team are always here to take charge if it needs a more personal touch. If you ever need a hand, our team are always here to help!
James,
Customer Advocacy
Great support for my server migration! / Ottimo supporto!
I recently migrated multiple Drupal websites to a new server, and the process was incredibly smooth. A special thanks goes to Syed Ahamed, Migrations Specialist. After the migration, I experienced a connection timeout issue while trying to access the server via SSH on a custom port. I reached out to support, and Syed replied immediately, correctly identifying that the new server was using the default port 22 instead. His quick and precise technical tip allowed me to log in instantly and finish my database setup without any delay. Highly recommended professional and great customer service!
(IT) Supporto eccezionale da parte di Syed Ahamed. Mi ha risolto un problema di accesso SSH in pochissimi minuti durante la migrazione del server. Veramente competente!
April 3, 2026
Unprompted review
Reply from hosting.com
Hello Marco! Thank you for trusting us to host your websites. It is nice to know that Syed made the experience seamless. If you ever need further assistance, please reach out anytime!
James,
Customer Advocacy
Excellent resolution
I had a problem following migration to Cloudflare and my regular ICT expert was unavailable to handle the interactions with Hosting.com. James was extremely helpful in resolving a fairly complex DNS and email configuration issue. He quickly diagnosed the problem, provided clear and actionable guidance, and followed through to ensure everything was working correctly.
The support was timely, professional, and technically solid. This level of responsiveness and competence is highly appreciated.
April 3, 2026
Unprompted review
Reply from hosting.com
Perfect! Thank you for sharing this, TItus. DNS and email configuration can indeed be tricky, but no worries! We have experts like James that are here to assist with this problems. If you ever need further assistance, don't hesitate to reach out!
James,
Customer Advocacy
A2 Hosting technicians are always…
A2 Hosting technicians are always pleasant, knowledgeable and eager to solve the issues. Today was no exception. Thank you for your assistance with blocking the insane scammers, spammers and hackers who have nothing better to do than mess up good human's lives.
April 3, 2026
Unprompted review
Reply from hosting.com
We completely agree, Susan! Nothing good will come out of those scammers, spammers, and hackers. We are glad that our team helped you with your problem with them. If you ever need a hand, contact us anytime!
James,
Customer Advocacy
Thank you
Thank you, Alexander for your patience today in troubleshooting my website.
April 3, 2026
Unprompted review
Reply from hosting.com
Hi Dee! Thank you for highlighting the assistance provided by Alexander, we will definitely let him know! Please contact us anytime!
James,
Customer Advocacy
Thank you Paul!!!
Paul was extremely helpful and guided me easily through the process of changing my payment method. He was patient and supportive and kind.
April 2, 2026
Unprompted review
Reply from hosting.com
Alright! Thank you for sharing this experience Nomi. It is nice to know that Paul got your payment method sorted. If you ever need a hand, reach out anytime!
James,
Customer Advocacy
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