Hostworld Internet Limited Reviews 385

Only been with Hostworld for a few months now but the level of support we have got from them has been amazing. Some of the requirements I had for a VPS changed and Hostworld accommodated us which really helped us. Would recommend them to anyone with any VPS requirements.

Four months in using HostWorld Windows VPS servers and the service continues to be very good. Most importantly support tickets are actioned incredibly quickly so when things don't work as they should (which is very rarely ... although it did happen today) their technical support team can be relied on to put them right (in this case within an hour of my report). That's the most important thing I need in a service provider.

Absolutely fantastic customer service by Kirsty, who listened, understood the issue and then provided a solution. Kirsty even followed up on a Saturday to ensure that all was working well. Excellent.

I appreciated the prompt, substantive response to a query I had about some suspected scam mail by the the Cromarty based Cali team and a follow up email from the weel kent Kirsty who has been there since the start and who has been my go-to person for years.

You provide reliable and stable service at reasonable prices and convenient management for domain and DNS. I am thankful to Hostworld Internet Limited.

I had a disappointing experience with this company that raises concerns about their business practices. Prior to making a purchase, I inquired whether port 25 was enabled on their Windows VPS. I received a prompt response within minutes, which gave me confidence to proceed. I completed the purchase using Bitcoin; however, I did not receive any confirmation or payment receipt, even though the transaction was confirmed on the Bitcoin network.

I had to open a support ticket to notify them of the payment. Shortly after, I received a reply stating that my order had been canceled due to the use of a VPN or remote desktop during the transaction, and that my personal information was deemed inaccurate. This was unexpected, as there was no prior indication that identity verification was required.

I requested that my account be closed and the funds refunded to the wallet address I provided. Unfortunately, since that request, they have ceased all communication and have not responded to my follow-up inquiries.

This experience raises red flags. I advise others to exercise caution before engaging with this company.

Update: I have been refunded!

I have had some complex requirements and the support team have gone above and beyond to sort them for me. I am most grateful and feel I get very good value for money and great service from this company

It does what I would expect it to do.

I've been with Ezee and then Hostworld for well over 20 years and their support is excellent. Not often required, but when it was needed, the response has always been quick, professional and the issue was resolved. Very happy. Thank you.

Everything has gone well no issues and enquiries were answered promptly and clearly

I was with Calico and got subsumed into Hostworld. It generally seems to have been seamless. Good to still have Kirsty available. I don’t want to get lost in some user management system. She knows me and my voice. A little disappointed at the coming price rise. Some more included mail and web space might soften the blow.

I have used the Hostinger website builder for a number of websites. Their system is good easy to use, effective and reasonably priced. I've tried others in the past and Hostinger have been the best.

Unlike Calico, interaction with Hostworld is poor, long delays in replies to emails and brusque voice calls

Customer service always reply promptly, whenever I have (rarely) needed to contact them.

Had a problem accessing mail admin. Helpful advice and issue quickly sorted. Thanks Kirsty!

Helpful and on hand. No query too small for a reply!

Quick and extremely helpful reply, had all the settings needed. Within 24 hours, I was able to view club's email inbox and set up as an other account on my personal outlook.

I first started with Hostworld over 7 years ago. The hosting is very stable and very cost wise. If I ever need help or advise the customer support is one of the best. I am still with HostWorld today.

Always so quick to respond, Kirsty helped me get back up and running within a few minutes of contacting them
Cannot recommend them enough :)

It took me a while to get round what was going on with the renewal and how to do it, but Kirsty guided me through and my questions were resolved.