HotDoc Reviews 2,457

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the booking process to be very easy and convenient, allowing them to schedule appointments without waiting on the phone, even after hours or on weekends. The app is highly praised for its user-friendliness, enabling people to easily manage and reschedule appointments, and even track their position in a queue. Many appreciate the ability to book with their preferred doctor and see their availability, with the service often described as efficient and straightforward. However, some customers reported issues with appointments not being visible in their personal logs if booked by another family member or directly at the practice. A few also experienced problems with incorrect appointment bookings or cancellations, leading to frustration and wasted time.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease, speed, and convenience... See more

Booking process

Consumers find the booking process to be very positive, describing it as straightforward, quick, and easy to... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and navigation for managing medical... See more

Service

Customers had positive experiences with service, often highlighting the convenience and good care received... See more

Staff

Customers consistently note positive experiences with staff, praising doctors for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to make appointments - and, if necessary, cancel them. At any time of the day or night, whenever you think of it. No more sitting on hold, waiting for your doctor's office to be able to talk t... See more

Rated 5 out of 5 stars

So good to check and book out of hours rather than waiting until surgery is open. Once done can go ahead and plan day around it rather than having to wait to phone in.

Rated 5 out of 5 stars

Easy to use, and very convenient. I can easily arrange my appointments. I like that I can book well ahead , and if needed I can easily cancel or change the appointment.

Rated 5 out of 5 stars

I love the ease of using HotDocs. It links my appointments to my calendar, reminds me of upcoming appointments. It keeps a log of everything. 5 🌟


Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Thus is a con and a ripoff

Thus is a con and a ripoff. My consultation went from bulk billed to $100. Be very wary!

June 3, 2026
Unprompted review
HotDoc logo

Reply from HotDoc

Hi there, thanks for your feedback!

I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you.
Looking forward to hearing from you.

Thanks,
HotDoc team.

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Rated 5 out of 5 stars

GET IN EARLY!!

As always, booking my appointment to see the Doctor of my choice was straightforward, fast & easy.
The only proviso for that to happen though, is to book in as soon as you possibly can.

May 8, 2026
Unprompted review
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Rated 1 out of 5 stars

I'm fed up with Hotdoc

I'm fed up with Hotdoc, They get appointments wrong and the latest is they sent a notification last night saying I had an appointment this morning at 9sm, I didn't even make an appointment. Then I got a message saying to pay by credit card. Then a message came through saying if I didn't pay within an hour, I would lose the appointment, an hour later another message came through saying the appointment had been canceled. Regardless of whether I made that appointment or not, let say I did, they canceled that appointment because I didn't supply my credit card details. I am not in a habit of checking my phone every hour or so! I would have been furious if I actually did make that appointment, and it was urgent. How dare they. I'll add my surgery bulb bills!

June 1, 2026
Unprompted review
HotDoc logo

Reply from HotDoc

Hi Jackie,
I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you. Looking forward to hearing from you.
HotDoc team

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Rated 5 out of 5 stars

Booking process.

Sometimes it hard to get through to the receptionist to book an appointment so using Hot Doc you can book an appointment when you want to. The booking is easy.

June 1, 2026
Unprompted review

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