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HotDoc Reviews 2,463

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the booking process to be very easy and convenient, allowing them to schedule appointments without waiting on the phone, even after hours or on weekends. The app is highly praised for its user-friendliness, enabling people to easily manage and reschedule appointments, and even track their position in a queue. Many appreciate the ability to book with their preferred doctor and see their availability, with the service often described as efficient and straightforward. However, some customers reported issues with appointments not being visible in their personal logs if booked by another family member or directly at the practice. A few also experienced problems with incorrect appointment bookings or cancellations, leading to frustration and wasted time.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease, speed, and convenience... See more

Booking process

Consumers find the booking process to be very positive, describing it as straightforward, quick, and easy to... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and navigation for managing medical... See more

Service

Customers had positive experiences with service, often highlighting the convenience and good care received... See more

Staff

Customers consistently note positive experiences with staff, praising doctors for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to make appointments - and, if necessary, cancel them. At any time of the day or night, whenever you think of it. No more sitting on hold, waiting for your doctor's office to be able to talk t... See more

Rated 5 out of 5 stars

So good to check and book out of hours rather than waiting until surgery is open. Once done can go ahead and plan day around it rather than having to wait to phone in.

Rated 5 out of 5 stars

Easy to use, and very convenient. I can easily arrange my appointments. I like that I can book well ahead , and if needed I can easily cancel or change the appointment.

Rated 5 out of 5 stars

I love the ease of using HotDocs. It links my appointments to my calendar, reminds me of upcoming appointments. It keeps a log of everything. 5 🌟

Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Trying to book 2 appointments for 2…

Trying to book 2 appointments for 2 family members. Difficult to get on HotDoc when 1 requires a normal session and 1 requires a 2 issue session.
I have had to email reception for a better result.

June 6, 2026
Unprompted review
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Reply from HotDoc

Hi, thanks for your feedback! I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you. Looking forward to hearing from you.

Regards,
HotDoc Team

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Rated 1 out of 5 stars

Absolutely appalled used this service…

Absolutely appalled used this service today followed all the information requested and required answered. All the information paid for the service received a phone call and the doctor would not follow through with what I was asking for. This is after I have paid for the service and got none whatsoever absolutely disgraceful.

June 6, 2026
Unprompted review
HotDoc logo

Reply from HotDoc

Hi Petrea, thanks for your feedback. I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you. Looking forward to hearing from you.

Regards,
HotDoc Team

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