The checkout and payment system is very poor and glitch. It's taken weeks to use my gift card as both app pay and card payments weren't working. Customer service took ages to acknowledge it was their... See more
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I experienced several problems during the payment process using my credit card and PayPal, which kept failing. In the end, after six days of trying, I solved the problem by using a friend’s debit c... See more
The website is user friendly but it should be even better when we could check the personal message after typing. Furthermore it is straight forward.
Company replied
Excellent customer service. Went to book a hotel and realised we hadnt got the voucher / pin the customer services agent was very quick to respond and cancelled the original voucher and issued anothe... See more
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Company details
Written by the company
Dé hotel cadeaukaart van Nederland! Wil je iemand blij maken met een heerlijke ervaring? Met de Hotelgiftcard schenk je een onvergetelijke hotelovernachting. Deze veelzijdige cadeaukaart biedt de keuze uit meer dan 600.000 accommodaties wereldwijd. Hotelgiftcard kan onder andere gebruikt worden bij Belvilla, Hilton, Fletcher Hotels, Van der Valk Hotels & Restaurants en Best Western. De mogelijkheden zijn eindeloos dankzij onze samenwerking met Expedia, variërend van overnachtingen in meer dan 4.000 accommodaties in Nederland tot een luxe suite in New York.
Contact info
Ambachtsweg 6, 1474HW, Oosthuizen, Netherlands
- 085 208 6574
- bookings_nl@hotelgiftcard.com
- hotelgiftcard.com
3.5
Average
1K reviews
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Really quick and easy to order
Really quick and easy to order. Such a great gift!
August 19, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear sir/madam,,
Thanks for the awesome feedback! We're thrilled to hear you found the ordering process quick and easy. Enjoy using your Hotelgiftcard to explore over 600,000 accommodations worldwide. It's the perfect gift for any traveler!
Kind regards,
Shania
(verzonden via e-mail)
Absolute Scam
Absolute Scam. What’s the point in giving a hotel card if the very limited options of hotels is actually half the price on Booking.com. This company adds absolutely nothing to this world.
August 17, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hello Bjorn,
Sorry to hear you're not happy with our Hotelgiftcard. We offer a wide range of accommodations worldwide, allowing you to choose from over 600,000 options. Booking directly through our website is required, and while prices may vary compared to other platforms, our gift card provides flexibility and convenience for those who receive it. We appreciate your feedback and hope you find a suitable accommodation from our vast selection.
Best regards,
Atif
(verzonden via e-mail)
Loved the gift card
It was very easy to order and came in with a free message. It is a very nice gift to give your loved ones
August 12, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Tom,
Thanks for sharing your positive experience with the Hotelgiftcard! We're delighted to hear that you found it easy to order and appreciated the free message option. It's always great to know our gift cards make such a nice present for loved ones! If you have any questions or need further assistance, feel free to ask.
Kind regards,
Shania
(verzonden via e-mail)
Good experience.
June 27, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Tunde,
Thanks for the positive feedback! We're thrilled to hear you had a good experience. If you need any assistance or have questions, feel free to reach out.
Kind regards,
Shania
(verzonden via e-mail)
Due to a family bereavement we were…
Due to a family bereavement we were unable to book into our hotel in ten days time as the funeral was taking place.We requested a chage of date to the folowing friday after the funeral and were told by Kelly that this was not posible due to when booking not apparently not opting for cancellation or change of booking that i waas not aware off Shocking customer service
June 4, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Harry Geary,
We're really sorry to hear about your family bereavement and the inconvenience you experienced. If your booking is non-changeable or non-cancelable, unfortunately, the booking conditions of the accommodation restrict us from making any changes. It's important to carefully review the options available during booking to avoid any surprises.
We truly empathize with your situation, and it's unfortunate that we couldn't assist in this matter.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Do not buy this card if you want to use Expedia
Information is misleading. It makes you think this card would work on Expedia, but it DOES NOT. You have to use it in their own website.
June 3, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Alfonso,
Sorry to hear there was a misunderstanding. You are correct, Hotelgiftcard can only be used to make bookings via the Hotelgiftcard.com website, not directly on Expedia. The bookings are made using the Expedia Partner Network through our site, and not directly on Expedia's website.
If you need any help making a booking, our customer service team is always ready to help you.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Less choice, higher price and a non working booking site.
You get a fraction of the choice of hotels available. They're way more expensive. And last but not least, when booking a room there are many things to choose like parking or breakfast. You pay for these. But than after you've booked and payed none of these are on your confirmation. So I'm paying an enormous amount for less than I'd get on any other site. It's NOT worth it.
June 2, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Henkie,
Thank you for sharing your feedback.
We’re sorry to hear about your experience, though we must honestly say that we do not recognize ourselves in this description. When selecting a room on our platform, there is in some cases the option to include extras such as breakfast or parking. Once you select these, they are clearly displayed and included in your booking confirmation.
It is not possible to pay for an upgrade or additional service and then not have it reflected in the confirmation — all selected extras are always properly confirmed. If you believe something may have gone wrong in your specific booking, we would be happy to look into it and help resolve it.
We work with our partner Expedia to offer a large and competitive selection of over 600,000 accommodations worldwide. While price differences may sometimes occur due to varying agreements or promotions with other platforms, we strive to offer both quality and convenience with every booking.
Please feel free to reach out to our customer service for further assistance.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Hotels are far more expensive this way…
Hotels are far more expensive this way so end up paying more overall making the gift card worthless
May 24, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Helen,
Thanks for your feedback!
Hotelgiftcard offers a wide selection of over 600,000 accommodations worldwide, and prices can vary depending on the location and time of booking. While the gift card is designed to provide great options for hotel stays, we understand that pricing may not always meet everyone's expectations. We appreciate your input and will continue to work on providing the best value possible.
Kind regards,
Jimmy - Team Hotelgiftcard
Gift card query
The services received was , prompt . Accurate and professional , I would not hesitate in using this company again in the future
May 1, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Jayne,
Thank you for your review. We’re thrilled to hear that you found the service prompt, accurate, and professional! We truly appreciate your trust in our company and look forward to serving you again in the future.
Best regards,
Shania – Team Hotelgiftcard.com
Don't buy their giftcards, they are useless.
I received a 40 EUR giftcard. But It's cheaper to book a room directly at the hotel without this useless company with their 20 EUR Partner service fee. They can put that giftcard.....So if you want to surprise somebody just skip this website.
March 20, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hi Erwin,
Thank you for your feedback.
We would like to clarify that we are a reseller of over 600,000 accommodations worldwide. Together with our partner Expedia, we strive to offer a wide and competitively priced range of options to our customers.
It is possible that, in some cases, an accommodation may be available at a lower rate directly or elsewhere. We always aim to provide great value, but prices can vary depending on many factors beyond our control.
Regarding the partner service fee: this is clearly displayed in the price breakdown during the booking process, and we are fully transparent about this.
We appreciate you taking the time to share your thoughts.
Kind regards,
Jimmy - Team Hotelgiftcard
The website is very poor and the hotels are 23% overpriced based on my example
The website is very poor. A hotel I found two weeks ago on the same website couldn't be found on the map and I had to type in the nearest town it recognised to find it again. The map interaction is appalling, it's like using a website from 2005 not 2025. The hotels are significantly overpriced, charged me £601 for an identical stay, (and i mean identical, dates, breakfast, room,everything) I could have got for £483 direct. A £500 retirement holiday voucher from my company has somewhat lost it's shine. Expedia you should be ashamed of yourselves for such a poor website and customer experience.
March 17, 2025
Unprompted review
Een reservering via de hotelgiftcard is duur.
Een reservering via de hotelgiftcard is circa € 20 duurder dan een normale reservering. Een prachtig verdienmodel voor de exploitant van de card.
March 5, 2025
Reply from Hotelgiftcard.com
Beste Klaas,
Dank je wel voor je review. Het lijkt erop dat je een verschil hebt opgemerkt in de prijs bij het gebruik van de Hotelgiftcard. De kosten kunnen inderdaad variëren afhankelijk van de accommodatie en boekingsvoorwaarden.
We hopen dat je desondanks kunt genieten van je verblijf en dat de ervaring de moeite waard was!
Met vriendelijke groet,
Atif - Team Hotelgiftcard
Poor response
I wrote a review a couple of days ago and stated that the hotels available on their website were at least £100 more expensive than other hotel booking sites.....as you can see they have questioned the validity of my statement!
Well let me be more accurate....I booked a three night stay in Verona in Sept and payed £600. The same accommodation on the same date was £775 on hotelgiftcard.com! I don't appreciate the challenge!
My son had saved hard for a year to buy us the voucher 😡
January 28, 2025
Unprompted review
Overpriced and Disappointing - Avoid This Gift Card
I received a €100 gift card for Hotelgiftcard.com as a present from my grandmother, but I was shocked to discover how overpriced their offerings are. Even with the €100 discount, the prices on their platform are still higher compared to booking directly with the hotels without the €100 discount. For the same room, booking through the hotel’s website was not only cheaper but also more straightforward.
This made the gift card feel completely useless and honestly very disappointing. What’s the point of a gift card if it doesn’t actually provide any value? Hotelgiftcard.com is a letdown and is a rip-off. I cannot recommend it to anyone.
December 29, 2024
Unprompted review
Absolutely brilliant gift and the…
Absolutely brilliant gift and the support we’ve had cancelling and changing bookings has been amazing….well done Evangelos and others who have been super helpful
December 13, 2024
Unprompted review
I had a few problems
I had a few problems, but as I couldn't book butlins they have me a gift voucher
November 1, 2024
Unprompted review
Can't Use at some hotels they advertise you can
Be aware - it says on website can be used with Premier Inn and this is not the case! Probably other hotels you can't use at either - I am now stuck with vouchers I can't use for the purpose I got them for!
September 16, 2024
Unprompted review
Reply from Hotelgiftcard.com
Dear Su,
We sincerely regret the inconvenience you've experienced. Please understand that we act as a reseller of accommodations and work closely with our partners. It's highly exceptional, but it can happen that a hotel chain ends the collaboration, which may lead to outdated or incorrect information for a very short while untill we are notified. Ofcourse this is very unfortunate and we deeply regret this situation.
I have already sent you an email to clarify the sitiation. Thank you for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Wouter - Team Hotelgiftcard
Hotels are overprized on this website
Hotels are overprized on this website, sometimes the giftcard does not even represent a benefit.
August 10, 2024
Reply from Hotelgiftcard.com
Dear Sir/Madam,
Thank you for sharing your feedback.
I'm sorry to hear that you found the hotel prices on our website higher than expected. The rates are determined by our partner, Expedia, and can vary.
We understand this can sometimes impact the perceived value of the gift card. Your concerns are important to us, and we’ll make sure to review this internally to improve the experience.
We appreciate your input and hope to provide a better experience in the future.
Kind regards,
Jimmy - Team Hotelgiftcard
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