HotelSpecials.nl Reviews 

We arrived at the IBIS Hotel in Brussels and they did not know anything about the booking.

Authentic site! Everything was smooth and easy! I’ll definitely recommend. The best deals are found on here!! 10/10

- nice staff
- walking distance to the sea
- very low quality and old room furniture
- no free parking

reservation was not confirmed at the hotel.
Luckily there were still rooms available

Good & easy booking

Very trusted website.Good deals and good customer service and good website💪🏼👍👍👍

Dear ....

I hope this message finds you well. I am writing to express my deep concern regarding a distressing experience my family and I had during our recent stay at your hotel. On the 15th I was stuck in one of your elevators,. The situation was incredibly frightening, and it took nearly an hour for the staff to safely extricate me from the elevator.

As you can imagine, this caused significant anxiety, particularly for my children, who were understandably scared. Additionally, I have asthma, and being trapped in such a confined space for an extended period caused me considerable distress. Thankfully, I am fine now, but this experience has left me shaken.

I would like to understand how this incident occurred, as well as what steps your hotel is taking to ensure the safety and well-being of future guests. I am hoping that you will be able to offer an explanation and any form of compensation for the distress caused to my family and me.

Thank you for taking the time to address my concerns. I look forward to your prompt response.

If you have a voucher please spend it immediately. When it expires you will lose all its value. Hotelspecials will say they are sorry, but your money will be gone….

Edit: I am adding this reply to comment on the reply from HotelSpecials. This is exactly as I explained. Imagine someone presenting you a gift for your wedding, anniversary, your child’s birth, etc. and tells you: “Please note that this gift is only valid for one year. After that it is worth nothing”, how happy would you be? I know people don’t like to give money, but they shouldn’t. Money retains its value. You can argue about inflation, but this is also the case for a voucher. My advice:”Don’t buy vouchers. They have no added value.”

Horrible experience. I booked a room via them at Bilderberg Scheveningen. It was a business trip and need an invoice for my declaration. They refuse to give that. They point to Bilderberg hotel but Bilderberg tells me I booked and payed at them and that they should give me the invioce. Hours of calling and writing emails later they still refuse to help and tell me to solve it with Bilderberg. PLEASE BE CAREFUL AND DO NOT BOOK HERE. COST A LOT OF MONEY AND EFFORT AND FRUSTRATION.

Don't waste your time or money here at all. Been contacting them back and forth (as well as the hotel I'd booked a room at) for more than 2 weeks regarding the refund/cancellation of my booking. They take forever to reply via email and have no phone number that you can use to contact them. At this point this isn't even about the money (which I doubt I'll see again) but more-so a matter of principle. HotelSpecials.nl tells me to contact the hotel and the hotel says they've heard nothing from HotelSpecials.nl and neither side is willing to go forward with the refund. I'll be contacting my bank and reporting the charge as fraudulent.

Edit: as a response to the comment made below by HotelSpecials.nl - on the day of my reservation I contacted the hotel that assured me that I had until 18:00 to cancel without incurring any charges. After attempting to do so the hotel then informed me that to confirm my cancellation I would have to contact HotelSpecials.nl who then in turn informed me that I had not cancelled in time when, based on the information provided by the hotel, I had 100% done.

Both the hotel and HotelSpecials.nl then lead me on a merry-go-round, pointing fingers at each other stating that they are not the ones responsible for handling this situation and in the end, I have still not received my money.

For anybody interested, the hotel was Tulip Inn Eindhoven Airport and their staff was also horrendously unprofessional.

Bad service. Also do not use their cheque. Its validity is short and no extention due to Corona possible.

Dank voor de respons. Contact is geweest. Gaat over;
HotelSpecials Cadeaubon nr 6064362030148017774

Great hotel and great service, hotel staff very friendly i will go back soon

I had made a cancellation with this company.

I understood that I would lose a few Euros due to the loss of a service fee but was ensured my refund within 5 days.

After the promised deadline, I had not received my refund and queried it. I was told to wait for a few more days and that I would get my refund. 4 WEEKS down the line I am informed that I will not receive my refund due to their "Corona Virus Policy". My refund should have been issued way before they put this policy into effect.

They backdated this policy to bundle my cancellation (which was done well before they had any corona virus issues). I have no reason to be at the Hotel anymore as it was for a special occasion and do not intend on going back (that is why I requested my refund).

They refuse to give me a refund and want me to make a booking for which I do not have any need to do within their voucher validity date.

The cancellation was made in March and they only updated their web-page informing customers about the Corona Policy on the 2nd April 2020.

As mentioned, I was issued with a cancellation confirmation which detailed that I would be paid in 5 days.

For them to back date it to any reservations made from 1 March when they have only made customers aware of their cancellation policy on the 2nd of April is highly unethical.

This is their attempt to grab as much money as possible with no regard to their customers and cannot recommend them.

I have never dealt with such an immoral company.

As mentioned, your resolution has no benefit to me as I do not wish to use your service again due to what you have done.

I also also post your INITIAL response before you decided try unethically grab my money.

Annulering reservering
Hierbij bevestigen wij de annulering van jouw reservering bij Tulip Inn Eindhoven Airport met aankomstdatum 14-03-2020 en reserveringsnummer LH0159FC0262.

Annuleringsreden
Geen opmerkingen

Wij willen je er graag op wijzen dat het hotel annuleringskosten in rekening kan brengen indien je niet tijdig hebt geannuleerd. De annuleringsvoorwaarden zijn:
Je kunt gratis annuleren tot 14:00 uur 1 dag voor aankomst. De servicekosten blijven voor jouw rekening.
Bij annulering vanaf 14:00 uur 1 dag voor aankomst wordt het hele bedrag van de reservering in rekening gebracht.
Besluit u toch niet te gaan en bent u vergeten te annuleren? Dan wordt het hele bedrag van de reservering in rekening gebracht.

De servicekosten en de eventuele kosten van een afgesloten annuleringsverzekering zijn niet terug te vorderen. Dit is niet het geval wanneer het gaat om een overboeking.

Tijdsduur eventuele terugstorting:
Mocht u kosten teruggestort krijgen op uw rekening, bekijk dan hieronder hoe lang dat ongeveer duurt.

***Bij iDEAL betaling: ongeveer 5 werkdagen
Bij betaling met eenmalige machtiging: ongeveer 5 werkdagen
Bij CreditCard betaling: afhankelijk van de maatschappij***
Wij hopen je snel weer terug te zien op

Vriendelijke groeten,
Het team van HotelSpecials.nl

As stated, if this was on the website at any time prior, I would understand or would look for another service provider but you only updated terms on the 2nd of April 2020, my cancellation being made 2 weeks before that AND YOU ASSURED ME OF MY REFUND IN 5 DAYS

Düsseldorf was amazing with al its christmasmarkets and decorations. A romantic city for sure around december. The hotel location was amazing, the staff were nice and the rooms were clean and good.

I had a good experience using HotelSpecials. Fast and easy booking. Best prices I could find online and I received all necessary information and correspondence as needed.

Uitstekende service!!!!

Best site to reserve hotels in Netherlands and Germany. Lot of special offers with value for money. Reserved 4 times in September via this site. Excellent offers, good hotels. Awesome customer service. Easily accessible via WhatsApp. Fast reactions. Very helpful. Excellent service. Highly recommended.

De boeking verliep supersnel en duidelijk.. Gelijk de bevestiging via de mail ontvangen.