The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
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Review summary
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
40K reviews
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Reply from Hotpoint
Hello Venkatesh
We are pleased to hear that your new appliance is very good and working well, thank you for leaving your 5-star review
Very good service 👍
July 6, 2026
Reply from Hotpoint
Thank you for taking the time to share your experience Mark. We are delighted to hear that the service has been very good
Delivery went without a hitch.
Delivery was prearranged, and went without a hitch. The delivery team were helpful and obliging.
July 11, 2026
Reply from Hotpoint
We are delighted to hear that the delivery drivers were helpful and ensured the delivery went smoothly. Thank you for taking the time to share your experience with us.
Guys we’re professional and polite…
Guys we’re professional and polite called 20 mins before delivery and very helpful
July 10, 2026
Reply from Hotpoint
Thank you for sharing your experience regarding the recent delivery of your new appliance. It's amazing to hear that the drivers were polite. professional and gave you a call 20 minutes before arriving to make sure you were well informed.
The fridge freezer is working really…
The fridge freezer is working really well the man that brought it in was polite and well mannered
July 6, 2026
Reply from Hotpoint
Hello Jeanette
We're so pleased to hear that your new fridge freezer is working really well. It's also wonderful to know that the delivery person was polite and well-mannered. Thank you for your fantastic feedback!
Reply from Hotpoint
We're so happy to hear you had such a positive experience with our service. Thank you for your kind words!
Excellent communication from sale to…
Excellent communication from sale to installation, Excellent quality service and very professional and knowledgeable front line employees.
Would recommend and use again
July 11, 2026
Reply from Hotpoint
Hi Amanda
Thank you so much for taking the time to share your experience with us. It is brilliant to hear that from start to finish the service has been excellent, the communication has been effective and our colleagues you have spoke with have been professional and knowledgeable.
We are delighted to hear you would use us again and thank you for your recommendation.
Bought a washing machine in August…
Bought a washing machine in August 2025. Had it repaired 5 times now… still won’t replace the machine. Not only do I have to visit the laundrette every time it breaks when waiting for an engineer I also have to take a day off work to wait for the engineer. It’s having a massive financial impact on me now to which I will never be compensated for. Been on the phone today to Hotpoint x 3 times, curry’s twice and even citizens advice. I’m still no further forward so now have to choose between feeding my children or having them walk around in dirty clothes for another 8 days until an engineer comes and fixes it again. Disgraceful company who clearly don’t care about the welfare of their customers when they been sold a faulty machine
July 14, 2026
Unprompted review
Reply from Hotpoint
We are truly sorry to hear about the incredibly and distressing experience you've had with your washing machine and the repeated repair attempts. We understand the financial and personal impact this situation is having on you and your family, and we deeply regret that you've been left in such a difficult position.
So that we can investigate the matter and provide a suitable resolution I have requested your details through Trustpilot. Once receieved a member of the team will be in contact.
Very good Customer service
Very good Customer service, brilliant delivery people took old one out brought new one in.very helpful
July 6, 2026
Reply from Hotpoint
Hello Michael
Thank you for taking the time to share your experience with us. We are delighted to hear that the customer service has been very good and the delivery drivers were very helpful.
Excellent customer service however
Excellent customer service however, next time wont be buying Hotpoint or Beko as all designed to last 3-5 years then buy again, rubbish model and will go with Bosch or Blomberg in the future.
July 6, 2026
Reply from Hotpoint
Hi Marlon
Thank you for taking the time to leave your review. We are pleased that the customer service has been excellent however we understand your frustrations about the product.
If you do need any support with your new appliance then please do not hesitate to contact us through the following chat platforms:
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
My integrated fridge freezer was…
My integrated fridge freezer was delivered on Saturday 11th July and was fitted. I was told to leave it for 4 hours before turning it on. When I did turn it on I found that the top door had not been aligned properly so I have to bang it shut everything. I rang your delivery section to ask for this to be rectified after having paid £90 for this service. I was told no to start with, when I complained and said I wanted my money back I was then passed onto someone else who assured me they would sent details to depot who would come and put it right when next in the area and he couldn't give me any time scale. I am very disappointed and now have a door that needs to be banged shut every time.
July 11, 2026
Reply from Hotpoint
We are truly sorry to hear about the issues you've experienced with the alignment of your integrated fridge freezer door and the subsequent difficulties in getting this resolved. We understand your disappointment and frustration with the service you received.
If you still require support in the matter then please contact our deliveries team on 03448 111 211
Reply from Hotpoint
Thank you for taking the time to share your experience with us Susan. We are glad that our prompt and swift delivery service meant you received the new appliance quickly and within the agreed time.
Reply from Hotpoint
Hi Tracy
We are delighted to hear that the service we offered was fast and friendly. Thank you for taking the time to share your experience.
AVOID at all costs
AVOID at all costs! I purchased a double oven in May 2026 expecting cashback, went through the process of having to wait until I could submit my claim (over a month - maybe so I couldn't return the product knowing I wouldn't be getting the cashback?) to then be told my claim had been rejected as the product wasn't eligible. I purchased it from Appliancesworldonline, and it clearly said on the website I would be eligible for cashback from this purchase, they have asked for evidence of the offer on the website, which I don't have, as clearly I didn't expect to have this issue. The whole thing feels like a big scam
May 25, 2026
Unprompted review
Reply from Hotpoint
We are truly sorry to hear about the frustrating experience you've had with your recent purchase and the cashback claim.
Excellent service
Excellent service , the 2 men who came to fit my washer was very nice and polite
July 3, 2026
Reply from Hotpoint
Hi Jayshree
Thank you for taking the time to share your experience with us. We are delighted to hear that the two drivers who fitted your new washing machine were polite and had a good attitude whilst in your home
Reply from Hotpoint
Thank you for taking the time to leave your review Antony. We are delighted to hear that the attending engineer was friendly and provided a high level of service
Reply from Hotpoint
We're pleased that our level of communication has been good and kept you informed about the recent service. Thank you for sharing your experience
After sending us the wrong control knob…
After sending us the wrong control knob they managed to send us the correct one following several phone calls
July 4, 2026
Unprompted review
Reply from Hotpoint
Hi Derek
Thank you for taking the time to share your experience. We are sorry that the incorrect control knob was originally sent however we are glad that this has now been resolved.
Very good delivery and take away of…
Very good delivery and take away of old appliance.very disappointed with the Gas Fitter.refused to fit new cooker. Did get a refund for fitting but it was an inconvenience
July 6, 2026
Reply from Hotpoint
We appreciate your feedback regarding the delivery and appliance removal. We sincerely regret the inconvenience caused by the gas fitter's inability to install your new cooker. We understand your frustration.
The men were friendly, polite and carried the task out effectively
The men were friendly, polite and carried out the task effectively
July 11, 2026
Reply from Hotpoint
We're so pleased to hear that our team was friendly, polite, and carried out their work effectively. Thank you for your wonderful feedback!
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