The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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Really good considering there was only…
Really good considering there was only one man delivering. Should be a two man job.
July 8, 2026
Reply from Hotpoint
Hi Ben
We're happy to hear you had a good experience with the recent delivery of your new appliance, thank you for sharing your experience with us
Prompt efficient service.
July 8, 2026
Reply from Hotpoint
We are delighted to see that our service was prompt and efficient, thank you for taking the time to share your experience with us
Delivered on time
Delivered on time. Kept me informed throughout. Delivery driver was polite and careful. Installed quickly and efficiently.
July 8, 2026
Reply from Hotpoint
Hi Gillian
We're so pleased to hear your delivery was on time and that you were kept informed throughout the process. We appreciate your kind words about our polite and careful delivery driver, and the quick, efficient installation!
Would not recommend there fitting service
Very poor they would not fit the washing machine as they said that the pipes was to tight and would not turn off the water as they wasn’t allowed to. Surly not all homes have new pipes. Left me with a new washing and an old one and all the packaging to dispose of and a new one to fit. Should not offer fitting service if they can only do 1/2 the job and not switch off the water. Ended up getting a private plumber to fit it took 5 mins to turn off the water. Disgraceful service.
July 8, 2026
Reply from Hotpoint
Hi Lou
We are truly sorry to hear about the difficulties with your washing machine installation and the inconvenience this has caused.
So that we can investigate the matter please contact our deliveries team on 03448 111 211.
Very polite
July 13, 2026
Reply from Hotpoint
Hi Charlie
Thank you for taking the time to leave your review, we are delighted to hear that the staff you've interacted with have been very polite
Excellent service
Helpful and understanding contact agent and the issue resolved the same day.
July 16, 2026
Reply from Hotpoint
We're delighted to hear that our contact agent was helpful and understanding, and that your issue was resolved so quickly. Thank you for your feedback!
Not good experience
We purchased a cooker from hotpoint and on the day it was installed we were instructed to turn the ovens on full for 30 min to burn off chemicals from manufacturing then the grill for 15 min for the same reason. When I turned the grill off I burnt my fingers as the knobs had melted and the top oven / grill Knob came off in my hand.
I contacted hotpoint and was told replacement parts are out of stock and will be contacted when in. Over a week and not heard anything from them.
July 5, 2026
Unprompted review
Reply from Hotpoint
Hi Marshall
We are very sorry to hear about the issues you experienced with your new cooker, particularly the melting knobs and the difficulty in obtaining replacement parts. We understand your frustration with the delay and lack of communication.
I have requested your details through Trustpilot so we can investigate the matter and arrange for a member of the team to contact you directly.
Reply from Hotpoint
We are so pleased to hear that you were happy with our service. Thank you for sharing your positive feedback with us.
Appropriate service than last time
Appropriate service than last time, which avoided me from using the grill as the problem still existed.
July 15, 2026
Reply from Hotpoint
Hi Severina
We appreciate your feedback and are glad to hear our service improved on your previous experience. Thank you for taking the time to leave your review
My repair was done in a professional…
My repair was done in a professional manner throughout. From reporting the fault right through to completion of the repair.
July 15, 2026
Reply from Hotpoint
We're so pleased to hear that your repair was handled professionally from reporting the fault right through to its completion. Thank you for your feedback!
Reply from Hotpoint
Thank you for taking the time to leave your 5-star review. We are delighted that the service we provide is very good
Having someone who actually helps with…
Having someone who actually helps with a problem.
July 15, 2026
Reply from Hotpoint
We're so glad we could provide the assistance you needed to resolve your problem. Thank you for your kind words!
Delivery service was excellent
Delivery service was excellent. Driver was very friendly and helpful and polite. A+
July 2, 2026
Reply from Hotpoint
Hi Paul
We're so pleased to hear that our delivery service was excellent and that our driver was friendly, helpful, and polite. Thank you for your wonderful feedback!
Good evening when I purchase a big item…
Good evening when I purchase a big item I expect it to be delivered by 2 drivers. I live in a first floor flat and the delivery man had to leave it down stairs in the hallway. Iam 63 and have severe illnesses. So I could not move it myself had to get 2 people to move it upstairs into my kitchen.
July 1, 2026
Reply from Hotpoint
Hi Jeanette
We are truly sorry to hear about the difficulty you've experienced with your delivery. It's clear this situation caused significant inconvenience, and we regret that the service did not meet your expectations, especially given your circumstances.
So that we can investigate the matter please contact our team through the following chat platforms:
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Fantastic absolutely good guys punctual…
Fantastic absolutely good guys punctual and very friendly
July 7, 2026
Reply from Hotpoint
We're so pleased to hear that our team was punctual and friendly. Thank you for your fantastic feedback and for taking the time to share your positive experience!
Very good engineer easy to communicate…
Very good engineer easy to communicate not too long to wait to answer the phone
July 15, 2026
Reply from Hotpoint
Hello Cesar
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that our engineer was easy to communicate with and that you didn't have to wait long for a response.
Great engineer prompt and efficient
Great engineer prompt and efficient, repaired quickly.
Contact centre good when I eventually got through offered next day repair.
July 15, 2026
Reply from Hotpoint
We're so pleased to hear that our engineer was prompt and efficient, and that your repair was completed quickly. We also appreciate your feedback regarding the contact centre. Thank you for your review!
Reply from Hotpoint
Hi Naseem
We're so pleased to hear that you found our employee professional and family-friendly as they carried out the work in your home. Thank you for taking the time to share your positive experience!
5 stars Very easy purchase and the delivery…
Very easy purchase and the delivery guys couldn’t have been more helpful .. spot on
July 11, 2026
Reply from Hotpoint
We're so pleased to hear that your purchase was easy and that our delivery team was incredibly helpful. Thank you for your wonderful feedback!
Delivery guys were very helpful and…
Delivery guys were very helpful and proffessional. They are a credit to your company.
July 11, 2026
Reply from Hotpoint
We're so pleased to hear that our delivery team was helpful and professional. It's wonderful to know they are a credit to our company. Thank you for your fantastic feedback!
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