I spoke to a really nice person (George)during my registration process but before the end of our conversation, I got cut off. I waited for a return call to complete everything but no one called back s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite easy to register. My only issue was being on hold for a considerable time after confirming identity. I would suggest that an option to ask if timing is convenient is added during the initial... See more
Company replied
I was contacted to confirm my delivery slot. When I accepted the slot I was then told I would be transferred to arrange my guarantee, but must not hang up the phone. Immediately I was put on hold and... See more
Company replied
Easy to use, but was expecting an email with a registration number to write on card, never got one. Just hope it doesn't cause any problems if I need assistance further down the line
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.7
Average
32K reviews
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Trying to scare me into taking warranty
The whole experience of 'registering my product warranty' was awful and centered around them telling me horror stories of breakdowns and costs to try and upsell me to an extrend warranty despite me insisting I did NOT want one
Apparently they 'have' to explain it all
So I had to sit through it all only to have them ask 'shall I add this in for you?' When they had finished
Very very poor on behalf of the company
July 29, 2026
Reply from Hotpoint Service
We sincerely apologise for the frustrating experience you encountered during your product registration. We understand your time is valuable, and we regret that our process for explaining extended warranty options caused such inconvenience. Thank you for bringing this to our attention.
Very straight forward to register…
Very straight forward to register multiple appliances.
July 28, 2026
Reply from Hotpoint Service
Hi Steve
We're happy to hear that registering multiple appliances was a straightforward process for you. We appreciate your positive feedback!
Simple telephone call.
July 28, 2026
Reply from Hotpoint Service
Thank you for taking the time to share your feedback Peter. We are glad that the recent interaction has been simple.
Lack of confirmation.
The paperwork that came with the machine said register for 10 yrs parts guarantee I did this online but was not given the 10 digit 10 year parts authorisation code. After speaking to someone in customer services on another matter and then raising this issue they did not seem sure as to what to do and then came back to me to confirm that my machine is registered and I don't need the code.
July 28, 2026
Reply from Hotpoint Service
Hi Patrick
We appreciate you taking the time to share your experience regarding the registration process for your machine. We understand that the initial confusion about the authorisation code was frustrating, and we are glad that our customer service team was able to confirm your registration. We are always working to make our processes clearer.
Reply from Hotpoint Service
Hi Mary
We're so happy to hear that our registration process was easy for you. We appreciate your positive feedback!
Straight forward and easy to do.
July 27, 2026
Reply from Hotpoint Service
Hi Janice
We're so pleased to hear that you found the process straightforward and easy to do! Thank you for sharing your positive feedback with us.
Reply from Hotpoint Service
Hi Carol
We're so pleased to hear that you found our service quick, efficient, and reliable! Thank you for sharing your positive experience with us.
Reply from Hotpoint Service
Hi David
We're absolutely delighted to hear that your experience was smooth and entirely hassle-free. Thank you so much for your wonderful feedback!
Reply from Hotpoint Service
Hi Susan
We're so happy to hear that your experience with us was both easy and quick! We truly appreciate your positive feedback.
Inconvenient sales pitch
I was contacted to confirm my delivery slot. When I accepted the slot I was then told I would be transferred to arrange my guarantee, but must not hang up the phone. Immediately I was put on hold and had to wait ages before someone was free to speak to me. Having provided details for the free warranty, I was then made to feel awkward because I didn’t want to pay for the extended warranty, or any other services. The agent was pleasant, but the whole experience left me feeling harassed.
July 28, 2026
Reply from Hotpoint Service
Hi Jennifer
We appreciate you sharing your recent experience with us. We are concerned to learn that our process for arranging your guarantee and discussing additional services left you feeling pressured. We understand that waiting on hold can be frustrating, and we regret that the agent's discussion of extended warranty options made you uncomfortable.
It was quick and easy so therefore did…
It was quick and easy so therefore did not need and did not have a long questionair
July 25, 2026
Reply from Hotpoint Service
We're delighted to hear that your experience was quick and easy, and that you appreciated the straightforward process. Thank you for your positive feedback!
Reply from Hotpoint Service
We are so happy to hear that you had such a positive experience and found our team member to be friendly and helpful during your telephone call. Thank you for your wonderful feedback!
Reply from Hotpoint Service
Hi Jane
We're so happy to hear you're pleased with our appliances and service! Thank you for your wonderful feedback.
Reply from Hotpoint Service
Hi Andrew
We're delighted to hear that you found the process to be straightforward and well-organised. Thank you for sharing your positive feedback with us!
No problem in registering my product…
No problem in registering my product but to much time spent on trying to sell me extra cover
July 25, 2026
Reply from Hotpoint Service
Hi John
We're glad your product registration was smooth. We understand your time is valuable and appreciate your feedback regarding additional offers.
Very poor experience
Very poor experience. I tried registering at least 3 times and still have no email confirmation for 10 year parts warranty. I rang help line and they had the wrong purchase date, it's still wrong as every time I call it resets. I still don't know if I'm registered. Unbelievably frustrating experience and no I would not recommend
July 27, 2026
Reply from Hotpoint Service
We are truly sorry to hear about the frustrating experience you've had with your warranty registration and the issues with the purchase date. This is certainly not the experience we want for our customers.
So that we can support you please contact us through the following phone number: 0800 597 8555
Hassle free
July 20, 2026
Reply from Hotpoint Service
Thank you for taking the time to leave your review Eric, we are glad to hear that the service was hassle free.
Prompt information delivery
July 26, 2026
Reply from Hotpoint Service
Thank you for taking the time to leave your review. We are glad that the delivery was prompt and informative.
Not easy to refuse extended warranty etc
Wasn’t listened to when I said that I only want the basic 1 year warranty etc and that I did not want extended warranty. When asked why I mentioned age and being on pension credit was asked to give personal details so that some sort of financial support could be arranged. I refused and ended the call.
July 28, 2026
Reply from Hotpoint Service
We are very sorry to hear about your recent experience and the frustration this situation caused. We appreciate you bringing this to our attention.
All your agent wanted to do was sell me…
All your agent wanted to do was sell me something
July 29, 2026
Reply from Hotpoint Service
We are sorry our agent's approach felt unhelpful. We are reviewing our training to ensure a better experience.
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