My new washing machine developed a leak within a few months. Trying to report and request an Engineer visit was not easy. I was asked many questions, plus would I sign up to a monthly payment sy... See more
Company replied
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Review summary
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The engineer visiting first, wasn't really helpful as he ordered us to bring out the heavy washing machine of the narrow premises. However, few days after I had the Hotpoint repair team of two engine... See more
Company replied
Registering was fine but hard sell to take out more warranties which I felt inappropriate as already taken out with Currys. Attitude of person dealing with call changed dramatically when I refused. Cu... See more
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The engineer visited to repair the fault which was water coming out from detergent drawer. He couldnt find the fault and he ordered a new drawer. I received the new drawer and tried to replace it but... See more
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Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.5
Average
32K reviews
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The man I spoke to was honest
The man I spoke to was honest , well mannered an very helpful
July 15, 2026
Reply from Hotpoint Service
We're so pleased to hear that you had such a positive experience and found our team member to be honest, well-mannered, and very helpful. Thank you for sharing your kind words!
Tried to do it online but failed as…
Tried to do it online but failed as website wouldn't allow underscores in my email address...so I jad to call instead which was a good experience
July 23, 2026
Reply from Hotpoint Service
Hi Jason
We appreciate you bringing the website issue with underscores to our attention. We are actively investigating this to improve our online experience. Whilst the online service did not work we are glad our phone support was helpful and provided you with a good experience.
No nonsense or sales chat
No nonsense or sales chat , so quick I couldn’t believe it. I said is that it and the agent confirmed it was, brilliant.
July 23, 2026
Reply from Hotpoint Service
We're so happy to hear that our service was quick and efficient for you. We always aim to provide a straightforward experience, and we appreciate your kind words.
Reply from Hotpoint Service
We're so glad to hear that the process was easy for you and that you were connected to Domestic & General efficiently. Thank you for sharing your positive experience!
The man i spoke to was very helpful and…
The man i spoke to was very helpful and told me everything I needed to know
July 24, 2026
Reply from Hotpoint Service
We are so pleased to hear that our team member was helpful and provided you with all the information you needed. We truly appreciate your kind words!
It was just so easy to do
It was just so easy to do, Im a pensioner and struggle with things like this, I followed each step and completed it in a few minutes.
July 22, 2026
Reply from Hotpoint Service
We are absolutely delighted to hear how straightforward you found the process! It's wonderful to know our steps made it easy for you. Thank you for your kind words.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We're delighted to hear that your experience over the phone was smooth and easy. Thank you for sharing your positive feedback!
Reply from Hotpoint Service
We're glad you found it easy to complete. We appreciate your positive feedback!
took ages with a hard sell about extras…
took ages with a hard sell about extras and now I find that the replacement dishwasher is not like for like
July 18, 2026
Reply from Hotpoint Service
Hello
We are sorry to hear that the replacement appliance does not meet your expectations. If you do require any support please contact our team on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Reply from Hotpoint Service
We're so glad to hear that our professional service met your expectations. Thank you for your kind words!
I have an account I can’t get into to use, sick of telephone for help.
I have an account which I cannot get into. It always comes up with a fault screen once I’ve logged in. I have rung you more than once and you have also said you would contact the tech centre who would resolve this for me. Nothing has changed.
July 25, 2026
Reply from Hotpoint Service
Hi Michael
Thank you for taking the time to leave your review, however we would like to note that the account you are trying to logon to is Domestic and General platforms and not one of ours. Unfortunately we cannot assist with this.
Reply from Hotpoint Service
We are so pleased to hear that you found the registration process very easy and that everything was there to assist you. We truly appreciate your positive feedback!
Very easy to register my new washing…
Very easy to register my new washing machine, only thing I don’t understand is why I start paying monthly to cover everything, parts, labour and call out charges even though I get 12 months guarantee, surely that should start once the 12 months is up, it would be nice if they explain this
July 18, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We are so pleased to hear that our communication met your expectations and that you didn't experience long hold times. We appreciate your kind words.
I chose another Hotpoint washing…
I chose another Hotpoint washing machine as my old one was 13 years old. Very good
July 13, 2026
Reply from Hotpoint Service
We're so glad to hear you chose another Hotpoint washing machine and are pleased with its performance! Thank you for your continued loyalty.
Gas cooker knob
Hi,
regarding the replacement gas cooker knob.
An engineer visited and advised that a new knob would be posted to us so that we could fit it ourselves. However, we still haven't received it and are waiting.
Could you please let me know when it was sent or provide an update on the replacement?
Thank you.
July 21, 2026
Reply from Hotpoint Service
Hi Aswathy
We appreciate you reaching out to us regarding the replacement gas cooker knob. We understand your concern about the delay and the need for an update.
I will arrange for a member of the team to contact you by phone today regarding this matter.
**Update 27/07**
Hi Aswathy
I have just receieved confirmation that my colleague has contacted you this afternoon regarding the order for the knobs. We hope that their call has clarified the situation and left you satisfied with the service.
Reply from Hotpoint Service
We're so happy to hear that you found our services well-organized and reliable. Thank you for your kind words!
Reply from Hotpoint Service
Thank you for taking the time to leave your review. We're delighted to hear that the service was nice.
I was happy to help me to register my…
I was happy to help me to register my Hotpoint cocker. The lady was very helpful and kind. But I was very disappointed with the engineer you sent to repair the cocker, the guy was arrogant and pride yet the job was not done!
July 10, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
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