The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial... See more
Company replied
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I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we h... See more
Company replied
Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could deci... See more
Company replied
When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however exce... See more
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Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.2
Average
32K reviews
Asks customers to review
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Reply from Hotpoint Service
We are delighted to hear that you found the registration process easy and that our staff was very helpful. Your positive feedback is greatly appreciated!
Reply from Hotpoint Service
We are so glad to hear that you found us easy to communicate with. Your positive feedback is truly appreciated!
The process was a little clunky in a…
The process was a little clunky in a few instances that could benefit from ironing out but otherwise fine.
July 18, 2026
Reply from Hotpoint Service
We appreciate your feedback and are glad to hear your overall experience was fine. We are always working to refine our processes for a smoother experience.
Reply from Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Reply from Hotpoint Service
We're happy to hear that our customer service adviser was friendly. We appreciate your positive feedback.
Just push extended warranties
Not Hotpoint
Thought products were Beko
Did not want a serial number although documentation said to have this ready
Did not provide a registration number for products
Lost all interest when I declined to accept extended warranty
Told me on the phone my fridge freezer was registered but not my cooker hood extractor
Found out later both are registered
Not impressed
Not likely to buy Hotpoint again
July 15, 2026
Reply from Hotpoint Service
We are genuinely concerned to learn of your recent experience, and we appreciate you taking the time to share your feedback. We understand your frustration regarding the brand confusion, the registration process, and the extended warranty offer.
We are actively reviewing our procedures to ensure clarity and improve our customer interactions. Your insights are invaluable as we work to enhance our service and product information.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Registering appliances
The call handler was very polite friendly and helpful. The lady made it so easy to register my two appliances and explained the T/C of the guarantee .
July 14, 2026
Reply from Hotpoint Service
We're so happy to hear that our colleague provided such excellent service. It's wonderful to know that registering your appliances and understanding the guarantee terms was made easy for you. We appreciate your kind words.
Quick and easy to set up
July 10, 2026
Reply from Hotpoint Service
We're so happy to hear that our setup process was quick and easy for you! We truly appreciate your positive feedback.
Reply from Hotpoint Service
We are so happy to hear that you found our site easy to use. We appreciate your positive feedback!
Felt bamboozled into signing up for extended warranty.
Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could decide in my own time.
July 11, 2026
Reply from Hotpoint Service
We appreciate you sharing your feedback regarding the additional cover options. We understand your preference for receiving comprehensive information in writing to allow for a more considered decision.
We are reviewing our communication methods to ensure our customers have ample time and clarity when considering their choices.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Reply from Hotpoint Service
We are sorry your experience did not meet your expectations. We value your feedback and are always looking to improve.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Went very smoothly.
July 10, 2026
Reply from Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Registering my new hotpoimt washing machine
Rang through to register the product, first was waiting about 20 mins on hold and then when I finally got through the guy took about 30 seconds to register my product and then 15 mins basically trying to pressure sell me insurance. Telling me everything the warranty doesn’t include. Almost made it sound inevitable that the product I had bought would break down in the first 12 months!
Considering it’s a new machine - I shouldn’t be having to insure it before I’ve even turned it on! This survey is the first bit of contact I’ve had confirming the warranty is active!
Have had issue with Hotpoint previously where I had proof of purchase but as it hadn’t been registered in the first 28 days I wasn’t covered. So I would always advise anyone buying their product to do it asap 👍🏻
July 15, 2026
Reply from Hotpoint Service
We appreciate you taking the time to share your feedback regarding your recent product registration experience. We are concerned to hear about the extended wait time you encountered and the subsequent sales approach.
We understand how frustrating it can be to feel pressured, especially when you've just purchased a new item and are simply trying to ensure its warranty is active.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
We are also sorry to learn about your past experience with a warranty issue. We value your advice to other customers about registering products promptly, and we are actively reviewing our registration and customer service processes to ensure a smoother and more positive experience for everyone. Your comments are invaluable as we work to improve our services.
Reply from Hotpoint Service
We're delighted to hear that registering your Hotpoint appliance was a straightforward and easy experience for you. Thank you for sharing your positive feedback!
Was I little disappointed as I thought…
Was I little disappointed as I thought the was a 3 year guarantee not realising you had to pay for it as its actually a 2 year as you automatically get 1 year anyway ,disappointed by really impressed with product
June 3, 2026
Reply from Hotpoint Service
We appreciate your feedback and are glad to hear you're impressed with the product itself. We understand your disappointment regarding the guarantee and the confusion about the extended warranty. We aim to make our warranty options clearer for all our customers.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
1st class service
July 2, 2026
Reply from Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
10 yr or 1 yr Parts warranty???
When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however excellent. So all good in the end .
July 14, 2026
Reply from Hotpoint Service
We appreciate you sharing your experience with us. We are glad our customer service team was able to clarify the warranty details for you. We are always working to improve our communications.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Your information sticker on appliance…
Your information sticker on appliance information leaflet says you get 10 year FREE guarantee. How can you day its free when you want £3 + per month to pay for it.
False information
July 17, 2026
Reply from Hotpoint Service
We appreciate you bringing this to our attention. We understand your concern regarding the guarantee information and are reviewing our materials to ensure clarity. Your feedback helps us improve.
Hotpoint appliances carry FREE replacement parts for the first 10 years, provided that they are fitted by our own Service Engineers, at the applicable labour charge, and that your appliance is registered.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Hotpoint adviser promised that our…
Hotpoint adviser promised that our integrated freezer would be installed and the door would be reversed FOC. We just purchased a new Hotpoint freezer. from Appliances Direct who didn’t install in our area. Hotpoint engineering called to do the job but said he couldn’t carry the task.
Called Hotpoint again and insisted this job could be carried out FOC but the wrong Engineer was sent out.
I am totally confused and getting told so many different promises. We took out an extended warranty at £3.75 per month. You telephone call centre are not giving out the correct information. Will never deal with Hotpoint again.
July 10, 2026
Reply from Hotpoint Service
We sincerely regret the confusion and frustration you've experienced regarding the installation and door reversal of your new freezer. It is clear that the information provided has been inconsistent, and we understand how disheartening this must be, especially after purchasing an extended warranty.
We are actively reviewing the communication you received to understand why these discrepancies occurred and to ensure our team provides accurate information consistently. We appreciate you bringing this to our attention.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
No problems setting it up was very…
No problems setting it up was very straight forward so did t have any problems didn't take me long
July 16, 2026
Reply from Hotpoint Service
We're so glad to hear that you found the setup process straightforward and had no problems. Your positive feedback is truly appreciated!
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