My new washing machine developed a leak within a few months. Trying to report and request an Engineer visit was not easy. I was asked many questions, plus would I sign up to a monthly payment sy... See more
Company replied
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Review summary
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Reviews shaping this summary
The engineer visiting first, wasn't really helpful as he ordered us to bring out the heavy washing machine of the narrow premises. However, few days after I had the Hotpoint repair team of two engine... See more
Company replied
Registering was fine but hard sell to take out more warranties which I felt inappropriate as already taken out with Currys. Attitude of person dealing with call changed dramatically when I refused. Cu... See more
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The engineer visited to repair the fault which was water coming out from detergent drawer. He couldnt find the fault and he ordered a new drawer. I received the new drawer and tried to replace it but... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.5
Average
32K reviews
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Just wanted to register the appliance
Just wanted to register the appliance, not be sold policies etc
Should be a simple
- product/model number
- personal details
- date of purchase
July 23, 2026
Reply from Hotpoint Service
Hello
We are sorry that this experience has let you down.
Whilst we understand your frustrations I have checked our call records however the registration was with Domestic and general and not Hotpoint.We would like to note this platform is for Hotpoint related reviews.
If you do need support from us then please feel free to contact us through the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Reply from Hotpoint Service
We're so pleased to hear that your delivery was quick and that you found the installation and usage straightforward. We truly appreciate your positive feedback!
Washer guarantee very…
Found the person that rang me very pleasant and engaging but the process to register for the guarantee a little long winded.
July 16, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Hot Point Custer Service
The person I contacted was thorough explaining about the service and very helpful when asked questions.
July 22, 2026
Reply from Hotpoint Service
We're so pleased to hear that our team member was thorough and helpful in answering your questions about our service. Thank you for sharing your positive experience!
The registration process was ok…
The registration process was ok although I did feel that the registration process was more about selling a care plan than the actual registration.
July 20, 2026
Reply from Hotpoint Service
We appreciate your feedback regarding the registration process. We understand your perspective and are always working to ensure a smooth and clear experience for everyone.
Reply from Hotpoint Service
We are so glad to hear that our registration process was easy and quick for you. We appreciate your positive feedback!
Reply from Hotpoint Service
We're so glad you enjoyed our quick and easy service! We appreciate your positive feedback.
Registration is simple and easy on the…
Registration is simple and easy on the company website. Absolutely no problems with it.
July 25, 2026
Reply from Hotpoint Service
We're so happy to hear that our registration process was simple and easy for you. We appreciate your positive feedback!
Friendly enough call handler and…
Friendly enough call handler and straightforward but overall feels like an attempted upsell as usual
July 21, 2026
Reply from Hotpoint Service
We appreciate your feedback regarding your recent experience. We are glad our call handler was friendly and straightforward. We will review our processes to ensure our offerings are always clear and helpful.
A totally stupid request
Are you really asking for an “experience” rating of me going online to register for the insurance cover?!! What a pathetic thing to do.
July 15, 2026
Reply from Hotpoint Service
Thank you for your review. We do apologize for any inconvenience this has caused.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
Hello
Thank you for taking the time to leave your review. Using the reference number supplied I have looked through our call records and I can see that the registration was done with Domestic and General. We would like to note that this plat from is for Hotpoint reviews
Very nice girl answered my call
Very nice girl answered my call. Efficient. My name is Gill with a G though
July 23, 2026
Reply from Hotpoint Service
We're so glad our team provided efficient service! We appreciate you clarifying the spelling of your name and will ensure we note it correctly. Thank you for your feedback.
The lady i spoke to on the phone was…
The lady i spoke to on the phone was lovely.very helpful , friendly and polite and made everything seem so easy which i appreciate
July 21, 2026
Reply from Hotpoint Service
We're delighted to hear that our team member was so helpful, friendly, and made everything easy for you. We truly appreciate your kind words!
So easy with no problems.
July 23, 2026
Reply from Hotpoint Service
We're so pleased to hear that your experience was smooth and trouble-free. Thank you for sharing your positive feedback with us!
Veryelpful patient on the phone…
Very helpful patient on the phone .explained everything well .
Very happy with the service.
July 17, 2026
Reply from Hotpoint Service
We are so pleased to hear that you found our team helpful and that everything was explained well over the phone. Your satisfaction with our service is truly appreciated!
Reply from Hotpoint Service
We're delighted to hear that your delivery arrived on time and that you had such a positive experience with our friendly delivery person. Thank you for sharing your feedback!
Friendly service
Great customer service even passing me through to the warranty and cover.
July 24, 2026
Reply from Hotpoint Service
We're delighted to hear that our customer service team provided you with such a positive experience and efficiently assisted you with your warranty and cover needs. Thank you for your kind feedback!
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
So straightforward
So straightforward as didn't have to mess about finding model number as it was all done for me. Took only few minutes to register my new cooker.
July 14, 2026
Reply from Hotpoint Service
We're so glad to hear that registering your new cooker was a straightforward and quick process for you! We appreciate you sharing your positive experience with us.
Professional friendly installers
Professional friendly installers. Completed the replacement of my double oven fuss free.
July 18, 2026
Reply from Hotpoint Service
We're so pleased to hear that our installers were professional and friendly, and that your double oven replacement was completed without any fuss. Thank you for your positive feedback!
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