The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial... See more
Company replied
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I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we h... See more
Company replied
Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could deci... See more
Company replied
When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however exce... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.4
Average
32K reviews
Asks customers to review
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Easy to fill in the form
July 4, 2026
Reply from Hotpoint Service
We are pleased to know that you found our form easy to complete. We appreciate your feedback.
Reply from Hotpoint Service
We're so happy to hear that our service was helpful and friendly for you. Thank you for sharing your positive experience with us! We truly appreciate your kind words.
Easy to follow system
July 11, 2026
Reply from Hotpoint Service
We're happy to hear that our system was easy to follow. We appreciate your positive feedback!
I wasn’t waiting to long for them to…
I wasn’t waiting to long for them to take the call, and I could understand the gentleman that I was speaking too. 👍🏻
July 13, 2026
Reply from Hotpoint Service
We're happy to hear that our team was able to assist you promptly and that you had a clear conversation. We appreciate your positive feedback!
Just efficient and helpful
July 14, 2026
Reply from Hotpoint Service
We're so glad to hear that our team was efficient and helpful for you. Thank you for your wonderful feedback!
Reply from Hotpoint Service
We're happy to hear that our call handler was friendly and efficient. We appreciate your positive feedback.
All stages went well
July 4, 2026
Reply from Hotpoint Service
We're so glad to hear that everything went smoothly for you. We truly appreciate your positive feedback!
Reply from Hotpoint Service
We're happy to hear that you found it easy and simple to do. We appreciate your positive feedback!
Reply from Hotpoint Service
We're happy to hear that registering your appliance for the guarantee was such an easy process for you. We appreciate your positive feedback!
There was no registration of guarantee
There was no registration of guarantee. As this was forgotten I have a 3 year old dishwasher that they want me to pay £170 for someone to fix
July 12, 2026
Reply from Hotpoint Service
We truly regret that your dishwasher is experiencing issues and understand your frustration regarding the guarantee. We want to help resolve this for you.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Reply from Hotpoint Service
We are so glad to hear that registering for the warranty was a hassle-free experience for you. We appreciate your positive feedback!
Quick and easy to get on with.
Your customer service are very helpful in
helping me choice the right cover for me,very polite and to the point with no hidden agenders to,thank you.
July 10, 2026
Reply from Hotpoint Service
We are so happy to hear that our customer service team was helpful and polite in assisting you with choosing the right cover. Thank you for your kind words!
very freindly and were well mannered…
very freindly and were well mannered icannot fualt them
July 9, 2026
Reply from Hotpoint Service
We're so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
Happened easily as suggested by you
Happened easily as suggested by you. Thanks again you
July 16, 2026
Reply from Hotpoint Service
We're so glad to hear everything went smoothly as we discussed. Thank you for your kind words!
Firstly delivery next day,then…
Firstly delivery next day,then insulation all went well for me first juclass all around thank u
July 18, 2026
Reply from Hotpoint Service
We are so happy to hear that your delivery and insulation experience was excellent! We appreciate your kind words and positive feedback.
Reply from Hotpoint Service
We appreciate your feedback regarding your adviser's support. We are reviewing this to improve our service.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Long wait times
Long holds for operators. Attempted twice and given up. Went through WhatsApp to book a repair appointment however was referred back to the telephone line. Despite being given a designated time for a callback, I was still on hold for nearly 10 minutes. Disappointing considering it’s a Saturday, not even peak times. I’ve given up.
July 18, 2026
Unprompted review
Reply from Hotpoint Service
We sincerely regret the extended wait times you experienced when trying to reach us and the difficulty in scheduling a repair. We understand your frustration with being redirected and the inconvenience of a missed callback.
We are actively reviewing our support channels to improve accessibility and reduce hold times, especially during weekends. We appreciate you bringing this to our attention.
I have requested some details so we can help
I have not used the tumble dryer yet…
I have not used the tumble dryer yet because of the good weather I did not receive my tumble dryer till 7pm but the good thing is when tracking it told you how many parcels they had to drop off and also when they did arrive they were so happy I had moved out of kitchen and taped cable to the top of old one customer service was excellent and I am so glad I have taken the extended warranty out
July 1, 2026
Reply from Hotpoint Service
We're so glad to hear about your positive delivery experience and that our tracking system was helpful! It's wonderful that our customer service team provided excellent support. We appreciate you choosing us and taking out the extended warranty for peace of mind. Thank you for your kind words!
Ordered easily
Ordered easily
Delivered with a couple of days and chose my own delivery day
Registration easy and added warranty at the same time
Friendly and helpful service
June 2, 2026
Reply from Hotpoint Service
We're so happy to hear that your ordering, delivery, and registration processes were easy and that our service was friendly and helpful. We truly appreciate your kind words!
Anygreat to deal withthing to do with Hotpoint is made so…
Anything to do with Hotpoint is made so easy to navigate.
June 27, 2026
Reply from Hotpoint Service
We're so glad to hear that navigating our Hotpoint products has been a positive experience for you! We appreciate your kind words.
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