My new washing machine developed a leak within a few months. Trying to report and request an Engineer visit was not easy. I was asked many questions, plus would I sign up to a monthly payment sy... See more
Company replied
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Review summary
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The engineer visiting first, wasn't really helpful as he ordered us to bring out the heavy washing machine of the narrow premises. However, few days after I had the Hotpoint repair team of two engine... See more
Company replied
Registering was fine but hard sell to take out more warranties which I felt inappropriate as already taken out with Currys. Attitude of person dealing with call changed dramatically when I refused. Cu... See more
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The engineer visited to repair the fault which was water coming out from detergent drawer. He couldnt find the fault and he ordered a new drawer. I received the new drawer and tried to replace it but... See more
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Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.5
Average
32K reviews
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Nothing to tell really I just scanned…
Nothing to tell really I just scanned the bar code on the machine to kick start the process.
July 21, 2026
Reply from Hotpoint Service
We appreciate you taking the time to share your experience with us. We're glad the process was straightforward for you.
Thay went through everything I needed…
Thay went through everything I needed to do with my hotpoint easy to talk to
July 25, 2026
Reply from Hotpoint Service
We're delighted to hear that our team was able to assist you with your Hotpoint and that you found them easy to communicate with. Thank you for your positive feedback!
Reply from Hotpoint Service
We are so glad to hear you found our product easy to use and our service good. We appreciate your positive feedback!
I just wanted to set up 10 year…
I just wanted to set up 10 year guarantee only the call is hoping everyone takes out care plans which in this case I didn't
July 17, 2026
Reply from Hotpoint Service
We appreciate you taking the time to share your feedback regarding your guarantee setup experience. We understand your frustration with the care plan discussion. We are always working to improve our processes.
Very clear explanation by customer…
Very clear explanation by customer service team and very helpful
July 22, 2026
Reply from Hotpoint Service
We are so pleased to hear that our customer service team provided you with such a clear and helpful explanation. Thank you for your kind words!
It was really easy and it's only a…quick phone call
It was really easy and it's only a quick phone call
July 25, 2026
Reply from Hotpoint Service
We're happy to hear that we made things easy for you! We appreciate your positive feedback.
I disliked that after registration of…
I disliked that after registration of product they try to make you take out insurance on your new product and the lady wasn't happy when I told her I didn't want it.
July 23, 2026
Reply from Hotpoint Service
Hi Brenda
We appreciate you taking the time to share your experience with us. We are sorry to hear that when you phoned to register for the 10 year parts guarantee you felt pressured to take out an extended warranty insurance plan. This is not the service we expect for our customer and we will investigate the matter
Explained well.
Explained well.
Not worth taking insurance,cost half the price of a new one.
July 17, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
It was ok but we had such a long spell…
It was ok but we had such a long speel regarding registering!
July 23, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Easy and quick
July 20, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The man I spoke to was honest
The man I spoke to was honest , well mannered an very helpful
July 15, 2026
Reply from Hotpoint Service
We're so pleased to hear that you had such a positive experience and found our team member to be honest, well-mannered, and very helpful. Thank you for sharing your kind words!
Tried to do it online but failed as…
Tried to do it online but failed as website wouldn't allow underscores in my email address...so I jad to call instead which was a good experience
July 23, 2026
Reply from Hotpoint Service
Hi Jason
We appreciate you bringing the website issue with underscores to our attention. We are actively investigating this to improve our online experience. Whilst the online service did not work we are glad our phone support was helpful and provided you with a good experience.
No nonsense or sales chat
No nonsense or sales chat , so quick I couldn’t believe it. I said is that it and the agent confirmed it was, brilliant.
July 23, 2026
Reply from Hotpoint Service
We're so happy to hear that our service was quick and efficient for you. We always aim to provide a straightforward experience, and we appreciate your kind words.
Reply from Hotpoint Service
We're so glad to hear that the process was easy for you and that you were connected to Domestic & General efficiently. Thank you for sharing your positive experience!
The man i spoke to was very helpful and…
The man i spoke to was very helpful and told me everything I needed to know
July 24, 2026
Reply from Hotpoint Service
We are so pleased to hear that our team member was helpful and provided you with all the information you needed. We truly appreciate your kind words!
It was just so easy to do
It was just so easy to do, Im a pensioner and struggle with things like this, I followed each step and completed it in a few minutes.
July 22, 2026
Reply from Hotpoint Service
We are absolutely delighted to hear how straightforward you found the process! It's wonderful to know our steps made it easy for you. Thank you for your kind words.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We're delighted to hear that your experience over the phone was smooth and easy. Thank you for sharing your positive feedback!
Reply from Hotpoint Service
We're glad you found it easy to complete. We appreciate your positive feedback!
took ages with a hard sell about extras…
took ages with a hard sell about extras and now I find that the replacement dishwasher is not like for like
July 18, 2026
Reply from Hotpoint Service
Hello
We are sorry to hear that the replacement appliance does not meet your expectations. If you do require any support please contact our team on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
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