Hoults Removals Reviews 

351
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional removal teams for being extremely hardworking, polite, and efficient throughout the entire moving process. People note that nothing is ever too much trouble for the staff, who handle heavy and awkward furniture with exceptional care and attention. Consumers also highlight the outstanding support provided by office staff and move managers who make coordination seamless and reassuring. Reviewers deeply appreciate how the crew actively reduces the stress of relocating by arriving promptly and working tirelessly from start to finish. Many individuals state they would readily recommend these dependable services to others seeking a smooth transition.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is hardworking, polite, and professional... See more

Service

Consumers find service to be exceptionally positive, reporting a seamless and professional experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoults/Pickfords moved us over the 10th & 11th August on two hot days.We downsized from a 4 bedroom detached house to a 3 bedroom detached bungalow. They worked relentlessly to ensure a smooth transit... See more

Company replied

Rated 5 out of 5 stars

Putting the moveplan together was straightforward. The team turned up at the stated times. They were polite, friendly and efficient. Removals to the auction house, charity and house clearance were al... See more

Company replied

Rated 5 out of 5 stars

The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more

Company replied

Rated 5 out of 5 stars

Moving house after 20+ years was an upheaval for us. From start to finish the Hoults’ staff made this as easy as possible - from initial contact to quote to removals day. The men working on the day we... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

351 reviews

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4.9

All reviews

(351)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Move from Tynemouth to North Shields

The two guys who did the removals could not have been more helpful, they went above and beyond to ensure the whole process was very smooth. They took great care and were respectful and incredibly helpful.

August 29, 2024
Hoults Removals logo

Reply from Hoults Removals

Good afternoon

Thank you for taking the time to leave us a great review and 5 stars! I will ensure your kind feedback is passed on to everyone involved.

If there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Great service

The whole Hoults team from the Move Manager to the removals guys provided a very professional and friendly service

August 12, 2024
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to leave Hoults a 5 star review and feedback for your move manager and the crew.

We hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Promp to respond to enquiries

Promp to respond to enquiries
Clear instructions
Removal men were excellent and so accommodating

July 18, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning

Thank you for your feedback and 5 star review. I am so pleased to read that the crew were excellent & will ensure this is passed on to them.

I hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Fantastic communications from day one…

Fantastic communications from day one from Megan and the admin team. On the day you couldn't have wished for a more dedicated and professional team. Thanks to the solicitor it dragged out but it did not phase the boys and they kept going.
You do not move that often but if I did I would look no further than Hoults removals. 1st class.

July 25, 2024
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Reply from Hoults Removals

Hello Mr. Dinning,

Thank you for your fantastic feedback and lovely comments for Megan and the removal team. I will ensure this is passed on to them.

I hope you are settling into your new home & please let us know if there is anything else we can help with.

Many thanks & kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Top Quality

Very professional, well organised, huge thanks to Megan and her team, apologies didn't get the names of the two guys on site. Highly recommended !!!!

July 16, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Pieroni

Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to Megan and the team involved in your removal.

Please let us know if there is anything else we can help with, but we look forward to speaking to you for the 2nd part of your removal.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Hard working and cheerful

Andrew, Dave and Slav were professional, hard-working and cheerful. My helper had gone down with COVID, so they stepped in and gave me a hand with some things, very grateful. They actually made what could have been a stressful day quite enjoyable. Thanks!

June 18, 2024
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Reply from Hoults Removals

Hello Ruth,

Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to the team.

We look forward to hearing from you for the 2nd part of your removal. If there is anything else we can help with in the meantime, please do not hesitate to get in touch.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Great removal company

Great removal company who took the trouble to help with the packing and cope with the various problems we had with the house we moved into.
All the guys were top notch.

June 6, 2024
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Reply from Hoults Removals

Hello Mr. Storr

Thank you for your feedback & 5 star review. I'm pleased you are happy with how the move went, I will ensure this is passed on to the team involved.

I hope you are settling in to your new home and if there is anything else I can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Professional very friendly team at both…

Professional very friendly team at both ends nothing was a bother.

June 6, 2024
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Reply from Hoults Removals

Hello Mrs. Malpass,

Thank you for you review and great feedback, I will ensure this is passed on to the team involved.

If there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

The team were fantastic!

The team were fantastic!

The crew were punctual, friendly, efficient and a great laugh. Really recommend them and they made the moving process way easier and less stressful.

Thank you

David Kelly

May 31, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Kelly,

Thank you for such great feedback for your removal team! I'm please that everything was made easier and less stressful for you. I will ensure your comments are passed onto the crew.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

We were very happy with the whole…

We were very happy with the whole removal process.
Every member of the Hoults staff were professional, courteous and efficient and we couldn't have hoped for a better moving experience.
Thanks to everyone for a stress free removal.

May 29, 2024
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the whole of the Hoults team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

From making an enquiry to the actual move being completed was efficient, friendly and very professional.

May 7, 2024
Hoults Removals logo

Reply from Hoults Removals

Dear Miss. Reeves,

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Fast, efficient service!

Hoults removal arrived on time and quickly and efficiently removed all furniture into and from their vans within just a few hours. I've already recommended them to friends and family.

April 26, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, very friendly and efficient. Nothing was too much bother.

April 26, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you so much for taking the time to leave us a 5 star review and great feedback. I will ensure that this is passed on to the team involved who will appreciate your kind words.

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Great team who carried out our house…

Great team who carried out our house move with great professionalism and endless energy, they were brilliant, very meticulous and respectful of our property old and new, all our large furniture items were safely wrapped and transported intact and boxes neatly stacked in the lorry

April 19, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Hodson

Thank you so much for taking the time to leave us a 5 star review and great feedback. I will ensure that this is passed on to the team involved who will appreciate your kind words.

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

The moving team were great-nothing too much trouble.

Thank you all so much.

April 15, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mrs. Dobson,

Thank you for your kind feedback & 5 star review. I will ensure your comments are fed back to the team.

I hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Efficient, polite and helpful.

Move into storage went well. Staff were helpful, polite and accommodating. Storage very competitively priced.

April 10, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you for taking the time to leave us a 5 star review and lovely feedback. I'm pleased everyone involved have been helpful and accommodating.

We look forward to hearing from you when you are ready for the second part of your move, but if there is anything else in the meantime please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Very obliging and efficient service

Very obliging and efficient service, based on good teamwork. Nothing was too much trouble.

April 5, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Jobling,

Thank you for taking the time to leave us your feedback and 5 star review. I'm pleased that the service was efficient & will ensure your feedback is passed on to the team.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Terrific service with a smile

All the lads were friendly, respectful and got the job done. All our belongings were in the same condition as before they moved them. Each member of staff carried out their job with professionalism and lots of humour!My family would gladly use Hoults Removals again if we were to move house again.

March 28, 2024
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good afternoon,

Thank you for taking the time to leave us your 5 star review and great feedback. I am pleased to read that the crew were professional and friendly and will ensure all of your comments are passed on.

We hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

helpful

helpful and friendly despite mistakes on my end.

March 27, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you very much for your 5 star review and feedback.

We hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

House move from Durham to Hampshire

We approached Hoults to enquire about a home removal from County Durham to Hampshire, and they made the whole process as painless as a house move can be. The video appointment worked well for me as I could pick the time to suit my schedule, and the quote that we subsequently received was competitive.
When it came to moving day, the removal crew turned up nice and early, they were efficient and polite, and most importantly they treated our home and our possessions with care and respect. The same were true for the following day when it came to moving the furniture in at our destination in Hampshire.
I am very happy with the the service received from Hoults Removals, and I would certainly consider them again should we need removal services in the future.

March 13, 2024
Hoults Removals logo

Reply from Hoults Removals

Thank you very much for your 5 star review and your kind feedback for the Hoults team. I will ensure to pass this on to all involved!

I'm pleased to read that the crew were efficient & polite & took care with your possessions.

If there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura
Customer Service Manager

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