Torus Surveyors Reviews 96

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial inquiry to receiving the final report. Reviewers are particularly impressed with the quick response times and the detailed, easy-to-understand reports. Many consumers also noted the exceptional customer service, with staff going above and beyond to accommodate requests and provide timely updates. The user experience is often described as seamless, with surveyors providing verbal updates on the day of the inspection and delivering comprehensive reports ahead of schedule.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and efficient service. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the detailed and... See more

Based on these reviews

Rated 5 out of 5 stars

Very detailed level 3 survey report received less than a week after the inspection date. Great communication from Vicky and Helena who are very friendly. Tony Stubbs is very thorough in his surveying.... See more

Rated 5 out of 5 stars

Terrific service . Easy to book a survey , total clarity on the survey we required , survey booked in good time with clear findings / results discussed over the phone the same day + full report ema... See more

Rated 5 out of 5 stars

Great experience with Torus. Contacted about a level 3 survey via the online portal. Quote was reasonable and the Torus team arranged the date with the selling agent. Survey was carried out on the dat... See more

Rated 5 out of 5 stars

From the point of instructing Torus they kept me updated every step of the way, enabling me to ensure the survey was carried out at a time convenient to all parties. The survey was carried out promptl... See more


Company details

  1. Real Estate Surveyor

Written by the company

Buying a home is one of the most important and expensive financial decisions you will make. Before you purchase your new home, it is important to choose the right home survey. You should never rely on a mortgage valuation, and failure to commission a property survey could result in many thousands of pounds worth of unexpected costs. You will also have missed an opportunity to renegotiate the purchase price with the vendor. We at Torus Surveyors can assist you choosing the right type of house survey, we can explain house survey costs, and their respective advantages. We would be glad to assist.


Contact info

4.9

Excellent

TrustScore 5 out of 5

96 reviews

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Rated 5 out of 5 stars

Highly Recommend Torus

Very detailed level 3 survey report received less than a week after the inspection date. Great communication from Vicky and Helena who are very friendly. Tony Stubbs is very thorough in his surveying.

April 15, 2026
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Rated 5 out of 5 stars

Professional service with excellent…

Professional service with excellent communication throughout. The timeframe was spot on, and the report was very detailed and easy to understand. I would definitely recommend Torus Surveyors. Vicky (Office Manager) was especially helpful and always very prompt with email responses.

April 13, 2026
Rated 5 out of 5 stars

Level 3 RICS Survey

Great experience with Torus Surveyors.

They offered a very fair price and carried out the Level 3 RICS survey promptly. The report itself was detailed, clear and easy to understand, which gave me real confidence in the property I am buying.

Overall, a professional and efficient service and I would highly recommend them.

March 31, 2026
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Rated 5 out of 5 stars

Highly recommend

I found Torus Surveyors when I was looking for a surveyor local to Manchester as a FTB. After reading a lot of positive reviews, I decided to give them a chance and they did not disappoint. Vicky was very quick in reaching out with a quote and advising next steps. Our Level 2 survey was booked promptly and took place about 2 weeks after first contacting Torus. On the day of the survey, we received an email from Vicky to confirm it had taken place and a call from Carl taking the time to walk us through the key findings and putting our minds at ease on what it all meant. I was impressed by his local knowledge and felt reassured to know when a certain issue was common to the area, etc. The survey took place on Tuesday and we received the report on Friday. It was a very comprehensive report and comforted us in our decision to purchase the property. Really happy with the service and would highly recommend!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service, was quick, simple and everybody was amazing!
Been going through a lot of stress with selling my apartment, but the lovely Vicky was so helpful, as well as the surveyor, friendly, and extremely helpful.
10/10 would definitely recommend

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Torus

Great experience with Torus. Contacted about a level 3 survey via the online portal. Quote was reasonable and the Torus team arranged the date with the selling agent. Survey was carried out on the date agreed and I was given a call afterwards to confirm it was completed and some of their high level findings. Advised it would be 5-7 days for the full report to be issued and this arrived on day 5. Report was easy to follow and very informative on what steps we should take prior to purchase. Great service, great communication and a pleasure to deal with - no stress at all.

March 12, 2026
Unprompted review
Rated 4 out of 5 stars

Professional and on time

Although there was a wait for the actual survey to be conducted, it was thorough when completed.
The survey was available to us within the agreed time. The whole experience was professional.

March 12, 2026
Rated 5 out of 5 stars

Great support and personal follow up

I found that Torus offers a personal touch to their service. The phone call I received after an online enquiry was great! We were kept in the loop throughout the process and had a detailed telephone conversation with Chris following the survey.

March 9, 2026
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Rated 5 out of 5 stars

Highly recommended

We were recommended Torus Surveyors by our estate agent and had a really good experience. The team were friendly and easy to deal with, and communication was great throughout. Everything was sorted quickly and smoothly — from booking the survey to getting the report. Thank you!

February 13, 2026
Rated 5 out of 5 stars

Very satisfied with the service

I did some serious research to ensure that I picked the correct surveyors for my property purchase as a first time buyer. I was extremely happy with how Torus accommodated me by moving my inspection forward when they had a cancellation.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic

As a first time buyer, I was apprehensive about choosing the right company for a survey, but Torus were fantastic. Great communication from start to finish, and the report is very in depth. They take pictures of anything they highlight too, which is very helpful!
10/10 would recommend to anyone!

February 13, 2026
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Vicky made the booking process very smooth and communicated regularly throughout. Jon who carried out the survey walked through the results afterwards to make sure everything was clear. A very professional and pleasant company to work with. Definitely recommend to anyone.

February 18, 2026

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