We were very impressed with our problem being dealt with as soon as reported. There were 2 engineers one who fitted a new meter and another who visited us twice. They both arrived within the time boo... See more
Company replied
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Review summary
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Reviews shaping this summary
Engineer very polite and knowledgeable on warm air unit and gas fire. Given tel no to change email address on my account and employee Laura again very polite and listened to why I was phoning and c... See more
Company replied
I reported a fault with our relatively new boiler losing pressure and a leak in a radiator which probably contributed to the problem. We had no hot water as a result family members couldn't shower... See more
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I wanted to leave a review to specifically mention the engineer who attended my property recently. Derek (no surname). This guy was the best tradesperson who has ever worked in my home. He took in iss... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
342K reviews
Asks customers to review
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A pleasurable experience having our…
A pleasurable experience having our replacement smart meter installed bye Michael the gas engineer!
June 4, 2026
Unprompted review
Annual boiler service
The engineer was very efficient and answered my questions and was very nice.
June 4, 2026
Unprompted review
The engineer was professional and…
The engineer was professional and friendly when he visited our home to up grade our smart meters.
June 3, 2026
Unprompted review
The engineer was very professional
The engineer was very professional, very informative and very kind. I can praise her any more.
June 4, 2026
Unprompted review
Professional and polite
Professional and polite, they knew their job and completed it quickly
June 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’ve just switch over to British Gas…
I’ve just switch over to British Gas thinking I had signed up for a EV Tariff. I’ve called today because I have just back off holiday and was informed I’m not on an EV tariff and that I have to wait a month before I can apply for a smart meter I have also missed the cooling off period by 1 day so now I am going to have to pay £150 exit fee, I thought it was £75 for both however Fuse it’s still cheaper than British Gas even with exit fees DO NOT LET BRITISH GAS mislead when looking for a switch… call centres abroad and not much help either Absolutely outrageous
June 4, 2026
Unprompted review
Reply from British Gas
Hi Jo, this definitely isn't the level of service we strive for or expect an I'm sorry if that's been your experience. It's certainly not the impression we'd like you to have of us. If you need assistance with anything then please send a DM to @britishgashelp on X (formerly Twitter), a private message on Facebook using this link https://www.facebook.com/messages/t/100465485648, or reach out to us on Instagram/LinkedIn. Please include #Trustpilot and a copy of your review. We’ll respond asap and do our very best to help turn things around for you. Many thanks, Zaina.
New smart meter fitted
Engineer came on time , explained fully what he was going to do and kept me up to date with the progress of the work being done. He was very polite
May 29, 2026
Unprompted review
Reply from British Gas
Hi Caroline, thanks so much leaving a lovely review today! We really enjoy reading them and appreciate you taking the time to let us know 😊 Thanks again, Zaina
A good experience
Turned up on time, after letting us know when he would arrive. Carried out the service quickly and efficiently.
Good service.
June 4, 2026
Unprompted review
Reply from British Gas
This is a wonderful review, Neil. Thank you so much for sharing this experience with us 😊 ^ Zaina
Terrible experience
Terrible experience, ridiculously high bills because I couldn’t afford to pay the full amount on a certain date I rang and it was confirmed I could pay the rest on my next pay day , but before this happened I was sent a letter about debt collection 🙈 I put in a complaint but heard nothing of course
June 4, 2026
Unprompted review
Reply from British Gas
Hi Tyla, we don't apply debt charges straight away but we do send reminders if a balance remains outstanding. This is to ensure you're kept informed. We're obligated to outline next steps to remain transparent and so that customers are aware of how they could be impacted. I'm really sorry for any confusion if you'd already advised us over the phone that you'd pay by a certain date. Unfortunately this doesn't stop reminders being sent. I'm sorry you haven't heard back from your complaint. If you'd like us to look into this further, please drop us DM to @britishgashelp on X (formerly Twitter), a private message on Facebook using this link https://www.facebook.com/messages/t/100465485648, or reach out to us on Instagram/LinkedIn. Please include #Trustpilot and a copy of your review. Many thanks, Zaina.
A very polite and professional…
A very polite and professional engineer. He explained everything fully.
June 4, 2026
Unprompted review
Reply from British Gas
Hi Mrs Elliott, it’s so great to see such a glowing review. They’re always a pleasure to read 😊 It really is appreciated. Thank you, Zaina.
Our boiler and central heating system…
Our boiler and central heating system has been a challenge to correct due to historical issues, nothing to do with British Gas. The various engineers who have visited, being representatives of the company, have all been professional, knowledgeable, personable and concerned for us as customers to receive a first class service. They have been supported in doing so by a management with the customer as priority and all in all British Gas have been everything we could hope for in providing customer care.
June 4, 2026
Unprompted review
Reply from British Gas
Hi Jim, it's certainly made my day reading your review today. I’m pleased that we’ve met your expectations & more. Thanks so much for letting us know about the excellent service you've experienced! I'm glad we've demonstrated that we care and want to support customers like yourself wherever possible. Thanks again for taking the time to leave a review. Have a wonderful evening. ^Zaina
Electrician came to do a few jobs and did none
Electrician came to do a bonding job. They were supposed to carry out bonding, fit an electric mirror, niche light moved, toggle added. I asked the electrician (Chris) to fit the mirror when he came in he flat out refused saying he wasn’t doing the job before main priced bonding was done. He made excuse of there being tiles which I said he could lift. He said he couldn’t do as don’t lift tiles. I asked if mirror could be put up flat out refused along with niche and toggle. Instead unknown to us he started to work on shower wire putting a box over it, an unrelated job, it was already made safe with caps from prior electrician. He cut the earth wire leaving it exposed which fell behind tile. They (Chris and Apprentice) left after an hour stating job could not be done. Chris also had advised that his friend could fit an electric shower. The friends charge was £140 expenses to travel from Blairgowrie to Fife return plus the cost of fitting the electric shower since British Gas do not fit electric showers. Absolute chancers. Steer clear and go with Scottish Power. Logged complaint operator then said she had done a system refresh and lost complaint number and is going to phone back with the complaints reference number. We will await and see.
June 4, 2026
Unprompted review
Engineer was quite professional
Engineer was quite professional. Explained things step by step. I felt quite reassured.
June 4, 2026
Unprompted review
Reply from British Gas
Hi Janet, thanks so much for leaving a review. I'm glad your appointment went smoothly and that our engineer got everything sorted, as well as explaining things clearly 😊 Have a wonderful evening. ^Zaina
Scott was the engineer today and he was…
Scott was the engineer today and he was very thorough with the boiler service.
I’ve been a customer of British Gas for over thirty years and have never had a need to complain , the service provided is second to none and I’d recommend British Gas because they’re reliable and I trust the quality of the service as well as the engineers . 10/10 from me.
Belhaven Terrace. Wishaw.
June 4, 2026
Unprompted review
Reply from British Gas
Hi Mary, I’m so pleased that we’ve met your expectations & more. Thank you so much for letting us know about the brilliant service you've received over the years. We appreciate your loyalty and I'm happy that you've placed your trust in us. Have a wonderful day. ^Zaina
Reply from British Gas
This is a great review, David! Many thanks for sharing it with us 😊 Have a brilliant day. ^Zaina
Swift response as engineer came next…
Swift response as engineer came next day after original enquiry. Very professional, on time, tidy and gave me some good tips for future. Daniel
June 4, 2026
Unprompted review
Reply from British Gas
Ah this is so great to hear, Daniel! I'm really glad we got to you quickly when you needed us and that you were happy with the service our engineer provided 😊 Thank you very much for the 5 star review and for taking your time to share this with us - it's really appreciated! Have a fantastic day. ^Zaina
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